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Carlcare Is Here With You - Phones (2) - Nairaland

Nairaland Forum / Science/Technology / Phones / Carlcare Is Here With You (19255 Views)

How Carlcare Responded To My Complaint On Nairaland About Their Uyo Centre / My Experience With Carlcare Service Center, Uyo / Let's Sign Up For Carlcare App~ (1) (2) (3) (4)

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Re: Carlcare Is Here With You by Rafob(m): 9:55am On Dec 16, 2016
Helo pls my infinix hot 4 pro ask for update how do i go about this thanks
Re: Carlcare Is Here With You by Carlcaresophia: 7:35am On Dec 19, 2016
Rafob:
Helo pls my infinix hot 4 pro ask for update how do i go about this thanks
Hello Rafob, you can choose to update at place where signal is strong or under Wifi.
BTW, if you are OK with current system version, there is no need to upgrade, and you can stop the update notification in following way:
Settings---About phone---System software updates---Auto check frequency---Daily,weekly, Monthly or Never, choose monthly or never. Thank you!
Re: Carlcare Is Here With You by leeport: 11:05pm On Dec 19, 2016
please how much can i change my infinix zero 2 screen
Re: Carlcare Is Here With You by handlernoni: 6:08am On Dec 20, 2016
my mom's infinix x507 has been misbehaving lately. it kept downloading unwanted apps randomly without any permission and now the phone is flooded with alot of irrelevant apps. i wiped the fone but still d problem persist and now the fone kept switching switching on data automatically without being asked to. also, the fone kept going off from time to time. i dont know if flashing the phone will help.

pls help and thanks
Re: Carlcare Is Here With You by iammanuel: 7:24am On Dec 20, 2016
My Tecno W3 doesn't save or install app in SD card only internal memory... . What the solution? ??
Re: Carlcare Is Here With You by beejah(m): 6:53pm On Dec 20, 2016
Please my Tecno Phantom A+ refused to boot successfully, stocked at boot logo. Can I get it repair at your office?
Re: Carlcare Is Here With You by opwa4us(m): 9:05pm On Dec 20, 2016
[font=Lucida Sans Unicode][/font]
please I want to change my tecno phantom A+ damaged screen. how much will it cost me. pls urgent reply is needed
Re: Carlcare Is Here With You by zexzy(f): 10:29am On Dec 21, 2016
Please my tecno C9pro screen got cracked inside my bag, its not even a month old yet, how do i get it fixed.
Re: Carlcare Is Here With You by Carlcaresophia: 8:12am On Dec 22, 2016
zexzy:
Please my tecno C9pro screen got cracked inside my bag, its not even a month old yet, how do i get it fixed.
Hello zexzy, we suggest you bring your phone to our Carlcare Service Center nearest to you and ask our colleagues there check it for you. You can find contact info of our Carlcare Service Center in Carlcare App (you can download the app and update the app to the newest version). If you need us send you contact info, please let us know the state and city you are living in now. Thank you!
Re: Carlcare Is Here With You by Carlcaresophia: 8:37am On Dec 22, 2016
iammanuel:
My Tecno W3 doesn't save or install app in SD card only internal memory... . What the solution? ??
Hello iammanuel, you can try to move the apps by the third party software or by a computer. Thank you!
Re: Carlcare Is Here With You by Carlcaresophia: 9:01am On Dec 22, 2016
handlernoni:
my mom's infinix x507 has been misbehaving lately. it kept downloading unwanted apps randomly without any permission and now the phone is flooded with alot of irrelevant apps. i wiped the fone but still d problem persist and now the fone kept switching switching on data automatically without being asked to. also, the fone kept going off from time to time. i dont know if flashing the phone will help.

pls help and thanks
Hello handlernoni! As for the problem you mentioned ,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. You can find contact info in Carlcare App. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!
Re: Carlcare Is Here With You by Carlcaresophia: 9:05am On Dec 22, 2016
zexzy:
Please my tecno C9pro screen got cracked inside my bag, its not even a month old yet, how do i get it fixed.
Hello zexzy, for the screen replacement you can take your phone to our Carlcare Service Center and ask our technicians there to check for you. Before you visit our service center you can call our hotline to counsel about the cost. You can find our contact info in Carlcare App. Thank you!
CC opwa4us leeport
Re: Carlcare Is Here With You by Carlcaresophia: 9:08am On Dec 22, 2016
beejah:
Please my Tecno Phantom A+ refused to boot successfully, stocked at boot logo. Can I get it repair at your office?
Hello beejah, yes, please bring your phone together with receipt or warranty card to the nearest Carlcare Service Center, our colleagues there will check the problem for you. Thank you!
Re: Carlcare Is Here With You by CarlcareOpebi(f): 10:02am On Dec 22, 2016
zexzy:
Please my tecno C9pro screen got cracked inside my bag, its not even a month old yet, how do i get it fixed.
Hello @zexzy Come along with the Receipt of Purchase the Carlcare Service Centre closest to you for repair; visit our Opebi Branch if you're in Lagos. You can Book a reservation using the Carlcare App on your device [and give the information required]: Our contact number(s) and addresses are also in the App; Or let us know your location so that we can forward one to you. Thanks!
Re: Carlcare Is Here With You by CarlcareOpebi(f): 10:02am On Dec 22, 2016
zexzy:
Please my tecno C9pro screen got cracked inside my bag, its not even a month old yet, how do i get it fixed.
Hello @zexzy Come along with the Receipt of Purchase to the Carlcare Service Centre closest to you for repair; visit our Opebi Branch if you're in Lagos. You can Book a reservation using the Carlcare App on your device [and give the information required]: Our contact number(s) and addresses are also in the App; Or let us know your location so that we can forward one to you. Thanks!
Re: Carlcare Is Here With You by handlernoni: 12:45pm On Dec 22, 2016
Carlcaresophia:

Hello handlernoni! As for the problem you mentioned ,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. You can find contact info in Carlcare App. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!
Thank you for your response. i already found a way out of the problem. i flashed the phone and everything got back to normal.

Thanks once again
Re: Carlcare Is Here With You by zexzy(f): 1:10pm On Dec 22, 2016
[quote author=CarlcareOpebi post=52155364]
Hello @zexzy Come along with the Receipt of Purchase


Ok thanks, I am going to be in Benin in a few days, do you have any office there.
Re: Carlcare Is Here With You by CarlcareOpebi(f): 12:06pm On Dec 23, 2016
[quote author=zexzy post=52160195][/quote]
Hi @zexzy Yes there is.. Here's an address you can visit:
BENIN (After Sales Centre).
HOTLINE: 08172951002
ADDRESS: NO. 5/7 ISEKHERE STREET OFF IBEWE ROAD, RING ROAD BENIN CITY.

You will find others in the CARLCARE APP on your device. All you have to do is SIGN UP. Thanks & have a Merry Christmas!
Re: Carlcare Is Here With You by lookingfly: 5:50pm On Dec 23, 2016
Hello house gurus, please I need your help. Am using Nokia Lumia 925T(cyan) but the problem I have is that when I send the mtn balance code *556# the reply comes in Chinese and also the light on the screen shakes. What could possibly be the cause of these and if it warrants me to change the screen, how much would that cost me? Is there a carlcare center in kaduna or zaria cost i stay in zaria.thanks
Re: Carlcare Is Here With You by S4SOLOMON4(m): 6:24pm On Dec 23, 2016
CarlcareOpebi:

Hi @zexzy Yes there is.. Here's an address you can visit:
BENIN (After Sales Centre).
HOTLINE: 08172951002
ADDRESS: NO. 5/7 ISEKHERE STREET OFF IBEWE ROAD, RING ROAD BENIN CITY.

You will find others in the CARLCARE APP on your device. All you have to do is SIGN UP. Thanks & have a Merry Christmas!
pls, i will like to know if carlcare will be opened for operations tomorrow, particularly the opebi branch.
Re: Carlcare Is Here With You by swhiss: 9:14am On Dec 25, 2016
I bought this new infinix charger and during charging it became very hot and later got burnt. now my phone is refusing to charge even after trying different chargers, I think the charging port is damaged. Please help, the phone is infinix hot 2 and I will like to know how much to get it fixed. I stay @ PH
Re: Carlcare Is Here With You by churchil(m): 3:02pm On Dec 27, 2016
Carlcaresophia:
As a global O2O brand, also a service solution provider of electronics and home appliance products, Carlcare is committed to proffering customized services in international markets, where there are over 1,000 professional service centres covering more than 40 countries/regions such as Africa, Middle East and Southeast Asia. Meanwhile, Carlcare is expanding the business to Europe, South America rapidly.

Carlcare is present across the world. It is easy to find a service centre in a neighborhood. For instance, in September, a customer called Mere Ishfaq bought a C8 mobile phone during his business trip in Kenya. After going back to Pakistan, his phone got water damaged, and Carlcare maintenance was required. However at that time the C8 phone was not on sale in Pakistan. He thought there would be no authorized Carlcare service centre in the country, and he didn’t want to switch into another mobile brand. While he was browsing the Internet he found that Carlcare is also present in Pakistan. When he arrived at Lahore service centre, Carlcare service professionals immediately identified the problem and fixed it. Sir Mere Ishfaq was highly pleased with the convenient location and efficient service that Carlcare has provided.

It is just one of many customer service cases by Carlcare. Prioritizing customers, fixing complex problems with a guarantee of time-efficiency, and making follow-up phone calls to customers – This is the standard service procedure and system of Carlcare.

The logo of Carlcare is a smiling receptionist with a headset, listening to the voice of customers with “care". The smiling face by association “care”, represents the philosophy of truly caring for customers and understanding their needs. Carlcare has joined hands with Cordon, the No.1 technology solution provider in France, to provide the best technical service to worldwide customers; Carlcare has been staying close to customers, to ensure them with timely, reliable, professional and satisfying services, including On-site Service, Pick-up Service, VIP Lounge, Software Upgrade and other integrated services. Carlcare is present across continents with truly global warranty. Carlcare is always there no matter where you are.





please where can i buy wholesale/bulk itel and tecno phones in or Around Anambra state. my number. 07064463604
Re: Carlcare Is Here With You by TappGroupNG: 4:20pm On Dec 27, 2016
Check tecno stores. If you're buying phones this season you'll even get discounts. I suggest you hurry and buy the phones before the promo closes
churchil:






please where can i buy wholesale/bulk itel and tecno phones in or Around Anambra state. my number. 07064463604
Re: Carlcare Is Here With You by hakunajay(m): 8:14pm On Dec 27, 2016
how much will it cost to fix infinix hot 4 pro screen. mine is broken. and how long will the fix take?
Re: Carlcare Is Here With You by Jiteshell(f): 6:43am On Dec 30, 2016
In February 2016, I took my phone to the carlcare centre in Benin City for repair and since it was still on warranty, I didn't have to pay anything. It is an infinix hot 2 by the way.

Since the repair my phone has been slow and different, few months later I realised that a phone I bought with 2gig ram now has only 1gig in it. I have not been in Benin for sometime, I am now in Port Harcourt, will it be appropriate for me to take my phone to the port Harcourt office for this to be fixed?

Secondly, will I be charged for a mistake that was made by your colleagues?
Re: Carlcare Is Here With You by Carlcaresophia: 6:46am On Dec 30, 2016
churchil:






please where can i buy wholesale/bulk itel and tecno phones in or Around Anambra state. my number. 07064463604
Hello chruchil, we have transfer your info to our relative colleagues, please wait with patience. Thank you!
Re: Carlcare Is Here With You by major466(m): 11:31am On Jan 02
Carlcaresophia:
As a global O2O brand, also a service solution provider of electronics and home appliance products, Carlcare is committed to proffering customized services in international markets, where there are over 1,000 professional service centres covering more than 40 countries/regions such as Africa, Middle East and Southeast Asia. Meanwhile, Carlcare is expanding the business to Europe, South America rapidly.

Carlcare is present across the world. It is easy to find a service centre in a neighborhood. For instance, in September, a customer called Mere Ishfaq bought a C8 mobile phone during his business trip in Kenya. After going back to Pakistan, his phone got water damaged, and Carlcare maintenance was required. However at that time the C8 phone was not on sale in Pakistan. He thought there would be no authorized Carlcare service centre in the country, and he didn’t want to switch into another mobile brand. While he was browsing the Internet he found that Carlcare is also present in Pakistan. When he arrived at Lahore service centre, Carlcare service professionals immediately identified the problem and fixed it. Sir Mere Ishfaq was highly pleased with the convenient location and efficient service that Carlcare has provided.

It is just one of many customer service cases by Carlcare. Prioritizing customers, fixing complex problems with a guarantee of time-efficiency, and making follow-up phone calls to customers – This is the standard service procedure and system of Carlcare.

The logo of Carlcare is a smiling receptionist with a headset, listening to the voice of customers with “care". The smiling face by association “care”, represents the philosophy of truly caring for customers and understanding their needs. Carlcare has joined hands with Cordon, the No.1 technology solution provider in France, to provide the best technical service to worldwide customers; Carlcare has been staying close to customers, to ensure them with timely, reliable, professional and satisfying services, including On-site Service, Pick-up Service, VIP Lounge, Software Upgrade and other integrated services. Carlcare is present across continents with truly global warranty. Carlcare is always there no matter where you are.
Pls where can I find the logic board for Itel1503? The one on my phone got damaged wile charging. Pls this is urgent.
I live in Jos, Plateau state.
Re: Carlcare Is Here With You by remi144(m): 10:47pm On Jan 02
my tecno l5 motherboard is dead want another can you sell to me n how much n how long will it take to get it fixed am in Edo state.
cc:Carlcaresophia
Re: Carlcare Is Here With You by henryobinna(m): 4:10am On Jan 03
Hi Carlcaresophia,
why is it so hard to get the complete replacement screen for the infinix zero 2 X509?

This is really discouraging, especially to those who're skeptical about getting any of these Tecno and infinix devices
Re: Carlcare Is Here With You by TappGroupNG: 8:23am On Jan 03
Have you taken it to their Carlcare stores?
Also most tecno phones have a warranty of 12 months
henryobinna:
Hi Carlcaresophia,
why is it so hard to get the complete replacement screen for the infinix zero 2 X509?

This is really discouraging, especially to those who're skeptical about getting any of these Tecno and infinix devices
Re: Carlcare Is Here With You by henryobinna(m): 8:55am On Jan 03
TappGroupNG:
Have you taken it to their Carlcare stores?
Also most tecno phones have a warranty of 12 months
haven't takentaken it though but it's not a tecno phone,

even tecno has similar issues...
Re: Carlcare Is Here With You by cassette(m): 4:31am On Jan 04
My Infinix hot 4 which I have had for about 4 months, suddenly went off and has refused to power on, what beats me is, this damn phone just went off on its own, the battery was fully charged to 100% no trying to update or flash tools, that's right just went off and has refused to come on 3 days later, please gurus help me out

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