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Computers › Terrible Customer Service From Jumia- My Experience by DrObum(op): 7:52pm On Dec 05, 2017

Hi all,
Recently, I read the lamentations of a nairalander who bought a phone that was shipped globally by Jumia. Of course, the phone had no warranty and got bad after a lil while and some people on that thread blamed him for that and totally exonerated Jumia.

Well, let me thrill/bore you with mine. About 2 weeks ago, I bought a HP laptop 255 G6 E2-9000e AMD FreeDOS with order number 339218172 from Jumia. This was delivered to me in Benin here.
I was very busy around the time that it was delivered and didn't get to use it much, so I lost the golden opportunity to return the crap Jumia delivered to me as a laptop.

I installed windows 10 on it. It wouldn't fail to give me a blue screen of death with an error message video_tdr_failure and restart itself. I have tried all prescribed solutions to that, both online and from computer gurus and I took it for repairs to a software engineer who also tried all software solutions but to no avail. He thinks that the hard drive could be culpable.

I didn't see why I would buy a laptop just about 2 weeks ago and have to spend money on repairs already. Mind you, this laptop has a 1yr warranty on Jumia.
So, I filled an online contact card and also called Jumia customer care.

Now to my chagrin, Jumia said they don't know a HP service centre around Benin where they delivered the laptop and promised to get back to me. That promise I still await as I type as it's like our wait for the return of the messiah.

Now, my worries are;
- why would Jumia allow sale of crappy goods on it's site without service centres to cater for customer's needs?
Do they think business ends with just the delivery of purchased goods?

- if all Jumia HP service centres are in Lagos, should they not state it on their website to warn potential buyers who don't reside in Lagos?

- why would the customer care of Jumia give a concerned client a time that they would get back to one, conveniently fail and not feel bothered about it?

Well, I'll continue my wait for them and keep you posted. We must say no to crappy services from these online retailers.

Cc: Lalasticlala, Mynd44, Seun, Tosyne2much,

Nairaland General › Terrible Customer Service From Jumia - My Experience by DrObum(op): 7:47pm On Dec 05, 2017

Hi all,
Recently, I read the lamentations of a nairalander who bought a phone that was shipped globally by Jumia. Of course, the phone had no warranty and got bad after a lil while and some people on that thread blamed him for that and totally exonerated .

Well, let me thrill/bore you with mine. About 2 weeks ago, I bought a HP laptop 255 G6 E2-9000e AMD FreeDOS with order number 339218172 from Jumia. This was delivered to me in Benin here.
I was very busy around the time that it was delivered and didn't get to use it much, so I lost the golden opportunity to return the crap delivered to me as a laptop.

I installed windows 10 on it. It wouldn't fail to give me a blue screen of death with an error message video_tdr_failure and restart itself. I have tried all prescribed solutions to that, both online and from computer gurus and I took it for repairs to a software engineer who also tried all software solutions but to no avail. He thinks that the hard drive could be culpable.

I didn't see why I would buy a laptop just about 2 weeks ago and have to spend money on repairs already. Mind you, this laptop has a 1yr warranty on Jumia.
So, I filled an online contact card and also called Jumia customer care.

Now to my chagrin, Jumia said they don't know a HP service centre around Benin where they delivered the laptop and promised to get back to me. That promise I still await as I type as it's like our wait for the return of the messiah.

Now, my worries are;
- why would Jumia allow sale of crappy goods on it's site without service centres to cater for customer's needs?
Do they think business ends with just the delivery of purchased goods?

- if all Jumia HP service centres are in Lagos, should they not state it on their website to warn potential buyers who don't reside in Lagos?

- why would the customer care of Jumia give a concerned client a time that they would get back to one, conveniently fail and not feel bothered about it?

Well, I'll continue my wait for them and keep you posted. We must say no to crappy services from these online retailers.

Cc: Lalasticlala, Mynd44, Seun, Tosyne2much,

Culture › Re: 5 Stunning Royal Palaces In Nigeria (pics) by DrObum(m): 1:05pm On Dec 04, 2017

Dear OP,
You put up a picture of All Saint's Cathedral Church Onitsha and labelled it Obi of Onitsha's palace.
Please correct it.
Thanks

1 Like

Business › Re: 4 Habits Of Financially Smart People by DrObum(m): 12:57pm On Dec 04, 2017

maxiuc:
I go everywhere with my debit card and still don't spend

Hmm is all about decipline

Not to demean you Sir, it's about how much in the debit card also.
I also carry my debit card around but they no born me well to dey slide am into any machine.
Na hunger go discipline me if I try am

Computers › Re: Windows 10 Problems And Solutions (official Microsoft Windows 10 links added) by DrObum(m): 6:42pm On Dec 03, 2017

jboixxx:

Same Error message? Were you able to successfully rolled back the driver installation or you installed via the Recovery Manager?

Try system restore from Safe Mode to select a restore point that precedes the driver update, else, you'll have to go for Windows Reinstall, NOT reset.

cc: computerboy and androidking, any alternative solution? I think there's a command line solution to this but I can't figure it out.

Yeah, same error message.
I've not been able to roll back the driver. Didn't create a restore point as the system is barely 10 days old.
I've even reinstalled windows 10 but that didn't solve the problem.
It's really frustrating.
Thanks though

Politics › Re: IPMAN Threatens To Increase Petrol To N160 Per Litre by DrObum(m): 3:14pm On Dec 03, 2017

Why can't this administration surprise us with only one good news huh

2 Likes

Computers › Re: Windows 10 Problems And Solutions (official Microsoft Windows 10 links added) by DrObum(m): 2:29pm On Dec 03, 2017

jboixxx:
Sorry for the inconvenience. Just been able to read your second screenshot from the system.
Try this step below and give us the feedback.

Power ON and OFF your PC 3x in order to enter Automatic Repair mode for diagnosis options. A StartUp Repair screen should come up with a tab of "Advanced Option", click the Advanced To get you to the Recovery Environment. Select Troubleshoot, then, Advanced Option > StartUp Settings > Restart.

After the Restart, select Safe Mode from the screen. The PC will start in Safe Mode, go to Device Manager (Window logo +R > devmgmt.msc or search for device manager via the cortana) and expand the Display Adapters, right click on the hardware (I believe it should be AMD ***), then Uninstall > OK > Restart to Normal Mode >

1) search for the correct driver of the adapter either via your Intel or HP site.

OR

2) If you haven't done a Clean Format before, you should have your HP Recovery Manager intact, search for and launch it, go to Drivers and Applications Reinstall tab, select the "Intel Chipset Installation Utility and Driver" and the corresponding driver for your display adapter.

Hope you wouldn't mind the long write-up. Try it and let's see.

Hello bro,
Tried this solution, however had that BSOD again now.

Computers › Re: Windows 10 Problems And Solutions (official Microsoft Windows 10 links added) by DrObum(m): 10:48pm On Dec 02, 2017

jboixxx:
Sorry for the inconvenience. Just been able to read your second screenshot from the system.
Try this step below and give us the feedback.

Power ON and OFF your PC 3x in order to enter Automatic Repair mode for diagnosis options. A StartUp Repair screen should come up with a tab of "Advanced Option", click the Advanced To get you to the Recovery Environment. Select Troubleshoot, then, Advanced Option > StartUp Settings > Restart.

After the Restart, select Safe Mode from the screen. The PC will start in Safe Mode, go to Device Manager (Window logo +R > devmgmt.msc or search for device manager via the cortana) and expand the Display Adapters, right click on the hardware (I believe it should be AMD ***), then Uninstall > OK > Restart to Normal Mode >

1) search for the correct driver of the adapter either via your Intel or HP site.

OR

2) If you haven't done a Clean Format before, you should have your HP Recovery Manager intact, search for and launch it, go to Drivers and Applications Reinstall tab, select the "Intel Chipset Installation Utility and Driver" and the corresponding driver for your display adapter.

Hope you wouldn't mind the long write-up. Try it and let's see.

Thank you so much bro.
Done exactly that.
Using it to see if that happens again.
Would get back to you some while later.
Thank you

Computers › Re: Windows 10 Problems And Solutions (official Microsoft Windows 10 links added) by DrObum(m): 5:23pm On Dec 02, 2017

jboixxx:
Ok. Now resolved?

not yet oooo
Tried everything, just watching it for now

Computers › Re: Windows 10 Problems And Solutions (official Microsoft Windows 10 links added) by DrObum(m): 11:42am On Dec 02, 2017

jboixxx:
Did you just install a new program, a piece of hardware, update a driver, install a Windows update, or any kind of change? If so, there's a very good chance that the change you made caused the BSOD.
If you are able to start it up in Safe Mode, then revert the changes made, or use Startup in Last known good configuration or System Restore.

Yes, I did update a driver.
Thanks man

Computers › Re: Windows 10 Problems And Solutions (official Microsoft Windows 10 links added) by DrObum(m): 12:21am On Dec 02, 2017

udemzyudex:
If you still have recovery on it, restore your pc, if not reload the operating system.

Thanks man

Computers › Re: Windows 10 Problems And Solutions (official Microsoft Windows 10 links added) by DrObum(m): 12:20am On Dec 02, 2017

udemzyudex:
Windows 8?

Windows 10

Computers › Re: Windows 10 Problems And Solutions (official Microsoft Windows 10 links added) by DrObum(m): 12:06am On Dec 02, 2017

udemzyudex:
Pls upload a pic

Computers › Re: Windows 10 Problems And Solutions (official Microsoft Windows 10 links added) by DrObum(m): 11:56pm On Dec 01, 2017

udemzyudex:
Pls upload a pic

Gives me that BSOD

Computers › Re: Windows 10 Problems And Solutions (official Microsoft Windows 10 links added) by DrObum(m): 11:55pm On Dec 01, 2017

udemzyudex:
Pls upload a pic

Computers › Re: Windows 10 Problems And Solutions (official Microsoft Windows 10 links added) by DrObum(m): 11:38pm On Dec 01, 2017

Cc: Computerboy, androidking, udemzyudex
Please I have this video tdr failure atikmdag.sys on windows 10.
It's crippling me.
Comes up any time, even when just browsing and restarts the system.

Tried some solutions I saw online but nothing yet.
System is a HP 255 G6 E2-9000e AMD.
Please help me.
Thanks

Computers › Re: Windows 10 Problems And Solutions (official Microsoft Windows 10 links added) by DrObum(m): 10:02am On Nov 24, 2017

udemzyudex:
Most of the brand new laptop they sell comes with freeDos, all you have to do is get a Windows 10 cd, it's #150 or #200 depending on your location.

Get that first and I'll put you through.

Thank you brother.
I'll do that and get back to you

Computers › Re: Windows 10 Problems And Solutions (official Microsoft Windows 10 links added) by DrObum(m): 12:16am On Nov 24, 2017

Computerboy, udemzyudex
Please I bought a new hp 255 G6 E2-9000e AMD FreeDOS(4G ram). I never even knew what the FreeDOS meant cos I ain't computer savvy until it got delivered to me.
End of my long embarrassing story is that I need to install windows 10 (original version) into this system.
Who can help with this please?
I am currently at Benin.

Career › Re: 10 Glaring Signs That You Are Being Underpaid (Photos) by DrObum(m): 5:07am On Nov 18, 2017

lalanice:
Bini. now "worked"

You've left the town for greener pastures?

Career › Re: 10 Glaring Signs That You Are Being Underpaid (Photos) by DrObum(m): 7:57pm On Nov 17, 2017

lalanice:
sings that you are being underpaid.......

1: you are working in Nigeria

2: you are working in Edo state.....oh! this one's a sure sign

Oba must hear this.

Where in Edo do you work?

Nairaland General › Re: Big Python Killed Along Asaba-Ontisha Road (Photos) by DrObum(m): 12:28pm On Nov 17, 2017

rane06:
Instead of You people to gently hand over the innocent python to natural reserve specialists. Wicked people

I don't support indiscriminate killing of wildlife but in this country, handing it over to those wildlife guys is like handing lost money over to Nigerian Police.

Na for their pot e go end.

Romance › Re: Man Claiming To Be From 2048 Has Scary Warning For Next Year by DrObum(m): 10:32am On Nov 08, 2017

There is a disorder called Schizophrenia.
That guy simply has paranoid schizophrenia.

Family › Re: Man Flees From Home Over Wife’s High Libido by DrObum(m): 4:02pm On Nov 04, 2017

Cut and join journalism!
Mtcheeeeew

Celebrities › Re: Small Doctor Buys His Mother Another Car by DrObum(m): 7:37pm On Oct 15, 2017

sylva1:
How may guys of his age have bought cars for their mum?

If he had bought the car for his girlfriend instead, you still will find a complaint.

Baba, e be like una no know Nwaamaikpe,
Dude is a legend at savagery.

Celebrities › Re: Small Doctor Buys His Mother Another Car by DrObum(m): 7:35pm On Oct 15, 2017

NwaAmaikpe:

The truth be told;
This car is not befitting of a customized number plate.
The car is not even befitting for a mom.
I'd have preferred he let his mom keep using keke till he can afford to buy her something more decent like a Rolls Royce.

Well....white car for a white garment mom.

Probably from the proceeds of him seeking redress through legal action on Snapchat for leaking his masturbation video.

Dude we've missed you!
Where have you been huh

2 Likes

Romance › Re: '15k For 1 Hour & 35k For Kissing': Girl Who Wants To Pretend As Girlfriend by DrObum(m): 10:17pm On Oct 13, 2017

Make she continue till our brothers from Yahoo plus Inc catches up with her

11 Likes 1 Share

Crime › Re: Two Burglars Caught In Ikorodu, Stripped Completely Unclad (photos) by DrObum(m): 1:36pm On Oct 12, 2017

See as the guy pose for wall sef!

1 Like

Sports › Re: FIFA And CAF Investigating Nigeria-zambia Match In Uyo by DrObum(m): 3:11pm On Oct 09, 2017

midehi2:
Hian!

Zambia should go and sit down jor

BTW....who is that guy on jersey 6, close to Mikel

Na Leon Balogun "Oyibo wall"

You likey huh

TV/Movies › Re: A Nairalander, Kennypoka Wins The 2017 Homevida Script Competition by DrObum(m): 9:58am On Oct 09, 2017

Congrats bro

Health › Re: Does Hepatitis C Has Cure? by DrObum(m): 10:47am On Oct 08, 2017

prinsoo:
A sister of mine was diagnosed of Hepatitis C. And the result was positive. She was told by the Doctor that it doesn't has cure. Please kindly offer your Help/Advise if any. Thanks

Bro, it does have a cure.
Let your spirit be lifted.

Let me not bother you with too long a post, but just Google about it.

And please forget all these scammers trying to sell one supplement or the other to you.

Visit a hepatologist or a gastroenterologist in the nearest teaching hospital for counsel.
Cheer up

Romance › Re: Should A Jobless Guy Go Into A Relationship? by DrObum(m): 4:50pm On Oct 06, 2017

Why not?!

Are there no jobless girls?!

11 Likes

Politics › Re: Maikanti Baru Visits Aso Rock by DrObum(m): 4:45pm On Oct 06, 2017

Who said he's embattled

Na Kachikwu dey embattled for there ooo!

This dude is a northerner, that's all Buhari wants to know.

18 Likes

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