₦airaland Forum

ndubuis:
Ignorant is your middle name. Such a ridiculous thing to say.

radautoworks:
It's not a conditional statement. They don't HAVE to do it to get good service from us. It just makes it easier to serve them if they do. If we go the route you suggest we should turn them away.

Some of you can't understand the earnings some drivers claim. Maybe you should ask how they deal with these issues. I guarantee you their attitude is out of the norm and they are not ready to kick riders out of their car at the slightest assumption of a slight. Case in point someone would have cancelled on me when I called them Oga on the phone because they assume I'm belittling them.

Y1nka:
Lmaoooo you overhype your importance sir.

I’m sure most of these drivers have an “international exposure”.. you’re talking baselessly.


I do not support rude drivers, kudos to those who after getting insulted switch of the app to go home, or take a rest. They are the real customer service provider.

While a driver must learn that attitude matters, and like my trainer in UBER said back then,: the person you meet now, you may never meet them again in such a large city, so, why waste your energy”?.

Personally I prepare for the worse and pray for the best when going out for the day, so I’m never disappointed with riders attitude.... cos I was expecting it anyway.

But you always dropping gibberish and unrealistic quote just makes me laugh. I imagine you look like those preachers with red tie, green pants and black shoe.

Oga educated, oga traveler, oga they are not in my level.... wehdone sir!!!

SaintHilary:
^^^^^


Oga stop littering this place with senseless memes nau

thebosstrevor:
customer service is good for SME, big businesses and in the ehailing business, it brings repeated businesses, also businesses also have the right to cut off services to rude customers, because they say Customers is the King does not mean a customer needs to disrespect a service provider.

Companies discriminate when providing good customers services to customers, a customer that brings more cash to a business will be treated better than a customer who brings less cash to a business, this type of treatment happens in every organisations

In the service industry e.g restaurant business, some restaurants will gladly send out a rude customer, even in football, rude customers(fans) are banned from games and club events, some are even given life time ban. in the club business, a club owner will gladly throw out a rude customer if he breaks the rules of conduct.

in as much as a customer wants good services from a business, a customer also must learn how to also show respect to a service provider. where there is no consequences people behave anyhow

For Drivers in ehailing business in Nigeria, you are not an employee of any e-hailing company but a partner, you have the right to cancel on rude rider, stop riders from eating in your car, report rude riders, decide not to communicate or communicate with riders, help or not help a rider move his or her bags, all over the world drivers do that, it is your right. Remember you have no health insurance, pension, leave, leave allowance and other perks that comes with being an employee, also know the difference between slavery and customer service because the outright Nigerian mentality is to enslave people when service is being provided to them, also learn to say NO, just because you are offering customer service does not mean you cant say No to many request from riders

There is a reason why rules in the US does not work in Nigeria because we have different culture and way of life, so i think it will be unfair to put the same standards for what works in the US to judge Nigeria, even many international companies localize how their businesses works in their country of domicile.

Nigeria is a lawless society with angry and unruly people who do not care about others, Many Nigerians are ready to manipulate and take advantage of you if you show any signs of weakness, the average Nigerian will use and destroy your self esteem just because you are offering them a service, as you become very familiar with them they turn you into house boy and house girl,before you know it they want only free services, it is advice able for drivers not to get too friendly with riders, know your boundaries and do not accept unruly behavior from riders.

Rubbiish:
How is it your concern if he decides to focus his energy on whatever that pleases him? Or u want to be his boss on nairaland for being on the same thread? Someone goes to a mall to buy a bread of less than 200 naira and thinks he or she is a boss? With this kind of mentality u can begin to imagine why we are where we are today as black nation. Often times I begin to wonder if there is a special place for Nigerians on nairaland travelling to USA? They all reason alike & their mentality is shocking to say the least. That was how one agbaya was always disturbing us in property section, wanting all the respect in the world trump wouldn't demand for, only for everyone to discover he was an empty vessel full of sh!t. U guys are worth nothing but will never allow anyone to hear word & same attitude I see reflecting in all your comments and I am wondering if there is a special place for u guys there where they tamper with your brain or inject some hard substance into u guys?

Eizenburg:
This has no bearing on anything. The fact that you supposedly give out cars on rentals and someone else is here looking for a car on rentals doesn’t make you better than him, like your post implies. You talk about attitude, practice what you preach

mrjaydee:
Dru23 and ornicus, na same mama born them.

Na him be the first person to hustle for USA

1daboi:
you no know anything

omozu1:
Please I need help the Toyota Corolla and Toyota Camry 'big for nothing 4 plug' which of them is better for Uber thanks for your help

northbird:
And when did customer care jobs become the plum jobs in US.

A lot of jobs for even the most temperamental person in the US.

So go away with your they won't survive sermon.

Someone suggested you try it for a week n come back n let's hear your feedback.

northbird:
And when did customer care jobs become the plum jobs in US.

A lot of jobs for even the most temperamental person in the US.

So go away with your they won't survive shit,

In BTW, you are still squeezing juice from Nigeria o with all the US job consultant
things you preach.

lograr:
The kind of environment like USA breeds riders that's different from riders of our environment. Alots of issues that arises here between driver and riders won't happen there.

Like transfer issue or rider wanting you to pick up in a non motorable road/street. Just to mention a few .Calling the cop is a two way thing you see. If a rider do something that may cause a driver to assault a rider the driver will also call the cop for the rider.

Mind you, I have never nor advocating for physical assault. If you refuse to leave my vehicle when i ask you to. I know what to do without breaking any law. There are things you may not understand. Do this work for leisure for just 1 week here then you will understand better. Still, takes sh*t from no body

lograr:
Nigeria is one of the hardest place to survive in planet earth. If we can make it here; We can make it anywhere

lograr:
So we should accept to be treated as trash because it could be rewarding?? Because those who throw 'shiits' at us could turn out to be our helpers? Nonsense! There are countless upon countless of testimonies here of riders who have rewarded drivers here without daunting their " DIGNITY ".
If you like be dangote if you respect me i will respect you. I you don't respect me i will treat you accordingly.

I once asked a woman who was commanding and been hostile towards me to get out of my vehicle in a polite manner. She was shocked and said in an apologetic tone that she doesnt know uber drivers gets angry. She called me later on and ask me about something and spoke to me very politely and i responded amicably. What does that tells you? She will stop to treat other drivers as garbage

We are all humans and deserve to be treated as such irrespective of who you are. Nobody should accept to be abuse verbally or otherwise all in name of " he or she will help me"

I have met people who have helped me. I have also helped people too in this hustle and we both treated each other nicely right from the outset.

And as for the "Mega offline trips" what matters is your apperance, state of your car, year of your car and model of your car. Thats all that matters. I know of someone who uses RX 330 Lexus SUV here in Benin. Corolla or Camry doesn't competes with him in terms of earnings. Most of his works comes offline and he is a no Nonsense Man


Shalom

1daboi:
my dru23, peeps without papers drive uber in the USA. If u know u know. There's a way around everything. Just ask question for Street.

Felicity001:
Hahaha.... you guys are so funny here honestly... really Ok let’s celebrate him and give him some accolades.

Felicity001:
Wow! You care to know Very well oga boss sir but I’m taking my time to make d right choice since I can only drive one car. Or do you have better offer? You can bring it un so I can add it up to my consideration list oga boss sir.

If non? Thanks for your concern n God bless you.

Gentlelife50:
Who told you he is jobless?
He is USA, how can he be jobless?
He also have plenty cars on Nairaland sorry Uber and his drivers are doing well, he even had a lady driver he is proud of and brag about.
He is also an importer and Nairaland Uber consultant according to chuwaa, so he can't be jobless. He's obviously doing well

Felicity001:
Hahahaha hahahaha.... can’t stop laughing... guy you kill it!!! You’re a savage master I swear... lmao ���. So the Dru23 guy is just an epko retailer Hahaha... no wonder he’s so jobless and has the time to quote everybody on NL. Dru23 go look for sth meaningful to do with your boring life biko.

Guy God bless you plenty may you live long.

Gentlelife50:
But I know their is stack difference between being humble and tolerating arrogant, proud, mannerless, rude, stupid and self entitled people in the name of seeking destiny helpers.
You have to leak everybody's bum bum because u want to be humble and seeking for so called destiny helpers?
Including these overgrown babies and even the oloshos that act anyhow they like?
Hmmmm
By the way is that how the destiny helpers behave?

Gentlelife50:
Nwanne idi too much, don't them.
If you talk they say customer care service bla bla, I said a lot of people lack orientation he came for me like they say silence is the best answer to someone wise in his own eyes.

Gentlelife50:
Nwanne idi too much, don't them.
If you talk they say customer care service bla bla, I said a lot of people lack orientation he came for me like they say silence is the best answer to someone wise in his own eyes.

Chuwaa:
Exactly.

Chuwaa:
The guy understands economy of scale and have been cleaning out by getting cheap cars for people without noise not like one empty keyboard warrior who failed in car import and has turned to uber consultant

Prince3:
Hahaha. Burst my head. Savagery for this NL can make u laugh and chase out BP oo

Cooladex:
This is laughable tbh. But I'll keep my comment to myself.

AngryIgboMan:
You can tell your story to the marines Sir! Any driver that listens to this your advise is at serious risk already. Am a realist and I choose not to be cowed into submission by any bagger rider.

What the likes of you and Dru23 don't understand is that we are all different! It all boils down to temperament. I repeat, IT ALL BOILS DOWN TO TEMPERAMENT. Just as our finger prints are unique, so is our temperament. You don't expect every human being to react same way to similar situations. That same I AM SORRY MA from driver A can become THUNDER FAYA U with driver B.

There are those you will never see react no matter what you throw at them. They are so thick skinned and mean.

But there are people like me who react energy for energy. I GIVE POSITIVE ENERGY FOR POSITIVE ENERGY. I ALSO GIVE DARK ENERGY FOR DARK ENERGY. Thats my principle of survival. I will use 3 different stories of my experience in Uber to illustrate.



Experience 1 (Gbam Gbam Gbam Gbam Gbam Gbam Gbam Gbam)

Me: Hello Ma. Good afternoon. You requested for Bolt. Is this address correct and where are you heading to?

Rider: What kind of stuppid questions are these? Oga please hurry because am late. I don't have time to answer nonsense.

Me: Madam, begin to trek to your destination immediately. Because if you enter my car, sorry is your name.

The woman fear cancel immediately.




Experience 2 (Tulululum Tulululum Tulululum Tulululum)

Me: Hello Ma. You requested for Uber. Am at Lateef Jakande. I want to confirm your address is 100001 Acme road.

Rider: Why are you not on your way yet? Oga am tired of these nonsense from you drivers. Am very late for church. 2 drivers have cancelled on me and I will be very angry with you if you cancel.

Me: Madam is that a threat? Hope you know this is my car right and am not your personal driver? You must behave well mannered if you want this ride to happen. Be courteous of your next words because you lack courtesy.

Rider: You must be very stuppid for implying I lack manners.

Me: Madam THUNDER FAYA You. Nkita lachagi gi anya dia

I cancelled and blocked her line with immediate effect.





Experience 3 (Tulululum Tulululum Tulululum Tulululum)

Me: Hello Madam. Good afternoon. You requested for Uber. Are you at 51b blah blah blah Lekky county homes and where are you heading to

Rider: Hello sir. Good afternoon. Please am heading just close by to buy food. Please don't cancel on me as many drivers have cancelled. Am really hungry. Please will you come?

Me: Am on my way ma.

After Trip, Uber said I should collect 330. Seems she is on small bonus. Madam gave me 400. I told her to keep it coz I wanted her to eat more.

Its my car after all and I can decide who to give free ride or not.


MORAL OF STORY

Ehailing in Nigeria is more of survival. You can be nice and die there being nice. Nobody really gives a fucck about you in this country especially in a cosmopolitan city like Lagos where everybody is mad and angry.

Nigerians are highly exploitative. Most of them that are nice to you is because they are already scheming on how to use you for one ulterior motive or the other. You mentioned he was asking the driver if he was married. What has that question got to do with anything?

In fact to me, that driver is very stuppid for entering the woman's house after the job. What if she accuse him of rape? What if she is a human parts dealer or a drug trafficker? You mentioned Anambra. Am from Ananmbra and am not trying to stereotype. But what if that woman was already seeing the young man as a conduit for drugs to Indonesia or Thailand? So many what ifs!

As far as am concerned, my work with you ends immediately I drop you. Infact, I clear call log after every trip to avoid temptation of calling you back or "keeping in touch".

In summary sir, Being nice in the face of obvious hostility can cost you your life in Lagos or elsewhere in Nigeria. This is not Europe. Things can escalate pretty quickly if you don't act smart.

By the way if I may ask, Dru23 that has been saying things about being enduring and humble in the Service industry in order to become a boss... What has he achieved with his live aside retailing Mobil oil amd arguing with people on Nairaland?

topsydee007:
I agree with u..some riders are just rude since they were conceived .
I have experienced a rider shouting on the phone even when I have not even gotten to pick up location. For me...I simply reply them. If he/she cannot wait for me to arrive or is not comfortable with anything...simply cancel.

At times. .giving rider impression that u are not desperate to make a trip will make them calm down ..

I hate personally when someone request a ride..let's say u are going to the airport. Your flight is 4pm ..u request a ride 3:30pm especially long distance and traffic route...and u are shouting on the driver to drive like James bond or to jump the traffic. Is it my fault that u left home or office late. Why should I bear the risk of your lateness.

I politely tell them am not the reason for their lateness as I can't drive above my speed limit. ..as far as am concerned ..safety comes first....I will also them dem.if you ain't comfortable..I can park so u take another rider. Forget the money....I bet u....they will shut up.