@kellyman Please how do check the data balancre on my easyflex plan, i have dialed *235# but they keep telling to try again late. I will appreciate it greatly.

Ninilowo: See, ur customer care representatives are crooks and their approaches to customers are CRUDE. I loaded 1k credit two weeks ago and converted it as usual *229*2*1#.I got a reply dt my request was under processing bla bla afterwhich I checked my balance and the 1k deducted. buh after a while i checked my data balance buh nothing was credited to me only to receive a text dt my last payg was bla bla......and the whole 1k disappeared just like dt.
I tried calling customer care and I got some prompts to dial 3....dial 8......bla bla. After doing so d vioice prompt would tell me I was not responding; and bfore I could say "jack robinson", my call ll be disconnected.
Also last month I loaded like no man bizness buh I was not given the usual % bonus at the end of the month.
This attitude is really pissing me off I swear. Am just looking for a means to sue the network for public deceit buh since you are here may be u can redeem the network's image around OTA in Ogun state where I reside. My number is 08097287597. Thanks.

I will look into this and revert to you as soon as possible.

My post has been igmored cos you guys a big mistake for me to have used...

oseiwe:
Apart frm d 20kbps, which plan is beta? I don't use d line to make calls.

Bro, the trust is just that etisalat doesn't have any better voice plan!! Calling from etisalat to etisalt self na thunder not to talk of calln other networks!!

fbafunk: @kellyman Please how do check the data balancre on my easyflex plan, i have dialed *235# but they keep telling to try again late. I will appreciate it greatly.

To check your balance, kindly dial *232#. Both your main balance and Easy Flex balance will be displayed or sent as an sms.

jidowu: My post has been igmored cos you guys a big mistake for me to have used...

Apologies. Could you please post your complaint again? Maybe it was skipped inadvertently when treating others, you know the way nairaland is.

Apologies once again for the inconvenience.

Tolzeal:





Bro, the trust is just that etisalat doesn't have any better voice plan!! Calling from etisalat to etisalt self na thunder not to talk of calln other networks!!

On Easy Starter, you can enjoy low call ratesas low as 10k/sec. Easy Starter default tariff drops from 40k/s to 20k/s for On net & Off net calls from 4.31am – 10.29pm. From 10.30 pm - 4.30am the tariff further drops to 10k/s for calls to all networks once a customer uses up to N25 daily.

On Easy Cliq, Default Tariff: 40k/sec on net and offnet calls but on the usage threshold of N25, the tariff further drops to 10k/s for cliq to cliq calls, 20k/sec for on-net (all Etisalat lines), and 30k/sec to off-net calls for the rest of the day everyday once the customer uses up to N25 on calls, SMS and data.

So you have options! Make your choice, so easy and flexible.

My post's been ignored

@kelly man here's ma post again last week thursday I loaded 1k for me subscribe for the 200mb on my new tecno
l3,unfortunately I forgot I was on blackberry plan and didn't opt out cos.I haven't loaded due to poor network,only for me to be auto subscribed I already complained to the customer care and I was told to opt out which I already did, was likewise told that I should wait for 72hours which I have waited for that my line has been directed to the help enquiry that the money would be refunded and as well help to subscribe for the plan,please kindly help out cos I haven't been browsing on my l3 since thursday..my number is 08094223365

My problem is that my you keep auto subscribing me to blackberry despite trying all your codes to unsubscribe. I keep getting my request will be processed without any result for weeks. What can I do?

Kellymann:

Using the SMS option of COM to 399 will give you the non-voice plan which allows you retain your current package e.g. Easy Starter, Easy Cliq, etc.

If you subscribe using *399, you will be migrated to the Easy Voice plan which will migrate you out of your current package but gives you the opportunity to enjoy 20 kobo per second to all networks and 5 international destinations so long as your BIS is active.

Apart from d 20kbps, which plan is beta?
I don't make calls wit d line.

Kellymann:

I will look into this and revert to you as soon as possible.

Thanks in anticipation.

Last month I got a smart phone 100mb bonus for Tecno from etisalat after sending TECNO to the short code. This morning I got two text messages which reads "YOUR 100MB SMARTPHONE OFFER HAS BEEN SUCCESSFULLY RENEWED".
When I checked my data balance with *228# but there was nothing there. Tried calling your CC but as usual, once i got trasfered, the line went dead. My number is 08098759883.
Am asking where is the offer?

My issue is that i want to remove the blackberry subscription on my number (08095163270). I am no more using blackberry again. That is why i don't load credit on the line again.

Kellymann:

I will look into this and revert to you as soon as possible.

Still waiting ooo.
Another issue is dis, I suscribed two consecutive time last month and I got a message dt congratulated me for two consecutive suscriptn and dt I would be given one free bundle of another 200mb. Till this moment I havent gotten the bundle. Oga ur pple are deceiving us with their messages ooo. I swear I ll drag ur network to NCC oooo. Thank God I have evidences.
You too promised to look to my complaint since yesterday buh up till now.......eh?
Na so so press ##....... bla bla you are attending to abi?

Kellymann:

On Easy Starter, you can enjoy low call ratesas low as 10k/sec. Easy Starter default tariff drops from 40k/s to 20k/s for On net & Off net calls from 4.31am – 10.29pm. From 10.30 pm - 4.30am the tariff further drops to 10k/s for calls to all networks once a customer uses up to N25 daily.

On Easy Cliq, Default Tariff: 40k/sec on net and offnet calls but on the usage threshold of N25, the tariff further drops to 10k/s for cliq to cliq calls, 20k/sec for on-net (all Etisalat lines), and 30k/sec to off-net calls for the rest of the day everyday once the customer uses up to N25 on calls, SMS and data.

So you have options! Make your choice, so easy and flexible.

what ever the option is still a rocking chair..it gets u no where

Pls is there any trick I can use to browse for my iPAD ? Pls help
Tnx

sikay2008: Pls is there any trick I can use to browse for my iPAD ? Pls help
Tnx

nawa for u o cc still give trick?

how do i cancel my existing BIS (voice plan) to resubsribe for another one ?
I have tried sending *399*2# i keep getting operation failed

physise: nawa for u o cc still give trick?

I meant like any way I can use BIS to work for my iPad

Ninilowo: See, ur customer care representatives are crooks and their approaches to customers are CRUDE. I loaded 1k credit two weeks ago and converted it as usual *229*2*1#.I got a reply dt my request was under processing bla bla afterwhich I checked my balance and the 1k deducted. buh after a while i checked my data balance buh nothing was credited to me only to receive a text dt my last payg was bla bla......and the whole 1k disappeared just like dt.
I tried calling customer care and I got some prompts to dial 3....dial 8......bla bla. After doing so d vioice prompt would tell me I was not responding; and bfore I could say "jack robinson", my call ll be disconnected.
Also last month I loaded like no man bizness buh I was not given the usual % bonus at the end of the month.
This attitude is really pissing me off I swear. Am just looking for a means to sue the network for public deceit buh since you are here may be u can redeem the network's image around OTA in Ogun state where I reside. My number is 08097287597. Thanks.

Ninilowo:
Still waiting ooo.
Another issue is dis, I suscribed two consecutive time last month and I got a message dt congratulated me for two consecutive suscriptn and dt I would be given one free bundle of another 200mb. Till this moment I havent gotten the bundle. Oga ur pple are deceiving us with their messages ooo. I swear I ll drag ur network to NCC oooo. Thank God I have evidences.
You too promised to look to my complaint since yesterday buh up till now.......eh?
Na so so press ##....... bla bla you are attending to abi?

Really sorry for the delay in responding to your complaint. I needed to get as many information about the issue as possible and also get feedback from the technical unit assisting in looking into the issue. From checks on the line, it was discovered that the subscription you mentioned was done on the 15th of July was successful and the data was used for browsing activities on the line until another data was subscribed on the next day the 16th till it got exhausted yesterday.

Kindly provide the mobile number of the line you subscribed the BIS on as record show that BIS is not active on the line with the previous issue.

Apologies for the perceived irregularities experienced on the network. I can assure you that given the opportunity, we will like to make your experience a wonderful one and promise to ensure that your issues - when you do have them - are resolved.

Regards.

jidowu: @kelly man here's ma post again last week thursday I loaded 1k for me subscribe for the 200mb on my new tecno
l3,unfortunately I forgot I was on blackberry plan and didn't opt out cos.I haven't loaded due to poor network,only for me to be auto subscribed I already complained to the customer care and I was told to opt out which I already did, was likewise told that I should wait for 72hours which I have waited for that my line has been directed to the help enquiry that the money would be refunded and as well help to subscribe for the plan,please kindly help out cos I haven't been browsing on my l3 since thursday..my number is 08094223365

Apologies for the delay. The issue has been forwarded and you will be contacted as soon as it is resolved as the BIS data needs to be wiped before the data subscription can be done on your line and this takes some time as it has to be done from the back-end.

I understand your dire need for data for your day to day use but kindly exercise some patience while we work on the issue and you will be duly contacted within 72 hours from 29th of July as that was when it was forwarded for the data wipe.

Once again apologies for the delay and the inconvenience its causing you.

sikay2008:
I meant like any way I can use BIS to work for my iPad

You wan start??.......what does BIS mean??

Blackberry Internet Service/Subscription.
Do not attempt to derail this wonderful thread.

puskin:

You wan start??.......what does BIS mean??

Blackberry Internet Service/Subscription.
Do not attempt to derail this wonderful thread.

lol tell am o

infotrust: My problem is that my you keep auto subscribing me to blackberry despite trying all your codes to unsubscribe. I keep getting my request will be processed without any result for weeks. What can I do?

May I have the number so we can check the type of blackberry plan you have active to be able to advise you appropriately on how to deactivate it or help you deactivate it from our end if you don't mind.

Regards.

Ogetogeo: Last month I got a smart phone 100mb bonus for Tecno from etisalat after sending TECNO to the short code. This morning I got two text messages which reads "YOUR 100MB SMARTPHONE OFFER HAS BEEN SUCCESSFULLY RENEWED".
When I checked my data balance with *228# but there was nothing there. Tried calling your CC but as usual, once i got trasfered, the line went dead. My number is 08098759883.
Am asking where is the offer?

The mobile number you provided is invalid. Kindly check the number and confirm.

Regards

Kellymann:

May I have the number so we can check the type of blackberry plan you have active to be able to advise you appropriately on how to deactivate it or help you deactivate it from our end if you don't mind.

Regards.

The number is 08184715244

mustashfa: My issue is that i want to remove the blackberry subscription on my number (08095163270). I am no more using blackberry again. That is why i don't load credit on the line again.

The subscription has been successfully removed. However you will need to migrate to another plan as default tariff on the Blackberry voice plan is 40 kobo per second. You can consider migrating to either Easy Starter or Easy Cliq to enjoy lower call rates.

Regards

sikay2008: Pls is there any trick I can use to browse for my iPAD ? Pls help
Tnx

You can subscribe to any of the available data plans to browse on your Ipad. Kindly send 'help' to 229 to get general information about different available data plans on the network.

Regards

infotrust: My problem is that my you keep auto subscribing me to blackberry despite trying all your codes to unsubscribe. I keep getting my request will be processed without any result for weeks. What can I do?

Kellymann: May I have the number so we can check the type of blackberry plan you have active to be able to advise you appropriately on how to deactivate it or help you deactivate it from our end if you don't mind.

infotrust:
The number is 08184715244

The subscription has been successfully removed. However you will need to migrate to another plan as default tariff on the Blackberry voice plan is 40 kobo per second. You can consider migrating to either Easy Starter or Easy Cliq to enjoy lower call rates.

@Kellymann

Brace yourself for more questions.
Your thread just HIT FP.