lorenzos1:
I think nairaland has something against the bank... Always pushing negative news about them to fp at every opportunity. .. Haba the bank is one of d few good things left in dis country... Cut them some slack...you cant have so many customers and not av issues wit some of them.

I use to sing their praises too until they messed me up during the week. did a transfer to purchase something. transfer took 6 whole hours to be successful. meanwhile the seller was threatening me, calling me a crook for not making the transfer.
BTW, why does GTB charge N10 for checking account balance? spend N250 checking balance for the transfer which took forever.
was suppose to pay for an online course that I got a 90% discount for. GTB refused to complete the transaction. have lost the discount , now have to pay $200 for a course I could gotten for $10.
thank you so much GTB.

Just a one day issue that was resolved, una dey carry matter for head.
Anyway that's always one of the disadvantages of being the number preferred bank with large customer base.
Any other bank do have technical issues and go scott free but not GT and First Bank as one in 3 person in any household has an account in either of these two

Wanted buying airtime yesterday, had so much issues. Thanks to my sweetheart who came to my rescue. Where is this cocoberry sef?

I requested for 1000 naira mtn recharge card from my GTbank account, and Gtbank debited me without crediting my mtn number for over 2 weeks now. For this reccesion

They should atleast have extra account in case of emergency.

olujastro:
Quick access to social media has made Nigerians especially the youths very impatient and insulting. They should learn to obey the 1st Law of Thermodynamics....No system is 100% efficient as there must be losses.
These services run on technology and technology has never been 100% reliable all the time, technical hitches are bound to happen occasionally.
GTB has always been at the forefront of bringing innovative technologies to the banking system in Nigeria while other banks follow afterwards.
I use GTB too among other banks and I can boldly say GTB has been reliable to me about 98% of the time. Cut them some slack.

you said what was on my mind. They are the best bank in 9ja for now.

hardbody:


Bless you bro. Three accounts in GTB and i have no regrets. Current, savings and Dorm. FirstBank is just a back up for the sake of it. GT bank all the way. They went retail and opened up banking opportunities for people with zero naira banking. There is capacity issue which I believe they will soon surmount. Down times are known to happen, let us really cut them some slacks

Well said boss, particularly at bolded.

There is no Nigerian bank that doesn't have down times. Some are even worse than GTB's.

People want 100% service all the time in Nigeria forgetting that a bank is only a cross-section of the society.

olujastro:
Quick access to social media has made Nigerians especially the youths very impatient and insulting. They should learn to obey the 1st Law of Thermodynamics....No system is 100% efficient as there must be losses.
These services run on technology and technology has never been 100% reliable all the time, technical hitches are bound to happen occasionally.
GTB has always been at the forefront of bringing innovative technologies to the banking system in Nigeria while other banks follow afterwards.
I use GTB too among other banks and I can boldly say GTB has been reliable to me about 98% of the time. Cut them some slack.

please post this on their page, they could use some understanding customers right now

olujastro:
Quick access to social media has made Nigerians especially the youths very impatient and insulting. They should learn to obey the 1st Law of Thermodynamics....No system is 100% efficient as there must be losses.
These services run on technology and technology has never been 100% reliable all the time, technical hitches are bound to happen occasionally.
GTB has always been at the forefront of bringing innovative technologies to the banking system in Nigeria while other banks follow afterwards.
I use GTB too among other banks and I can boldly say GTB has been reliable to me about 98% of the time. Cut them some slack.

This is a big lie unless you do only GTB-to-GTB transactions only.

GTB is at rock bottom in terms of mobile/online banking in Nigeria.
Any transaction that takes other banks 1minute will delay you for average of 45minutes to 24hours to complete on GTB, their service is that horrible.

The banking hall is even worse and to make it worst they will build one branch to accommodate 10million customers coz they have the scarcest branches across Nigeria while maintaining huge customer base.

With that why not make mobile banking top-notch, but no!
I am a customer for many years now and I do mobile/internet banking everyday but experience with inter-bank transactions with a GTB account is the worst.

Why not try another Bank? Una be tree wey no fit move. Try the new UBA and see what is called effortless and hastle free banking.

obamma:
Why not try another Bank? Una be tree wey no fit move. Try the new UBA and see what is called effortless and hastle free banking.

I can testify. UBA Internet Banking Transfer is the fastest out there. I was so impressed that I quickly moved my Company Account to them. In all fairness, GTB is Primus Inter pares. This is just a minor issue which they will resolve quickly

GoaTBank (GTB).... worst bank ever....

Best Bank for GTB to GTB only, if u want to be frustrated by interbank transfer try GTB..

Freiden:

Lol...u dont av to be dasuki....na 5 i get. UBA, Zenith, GTB, Stanbic, and ACCESS

Of all af them...ACCESS BANK na King o

Good for u

tonyfrenzy:


This is a big lie unless you do only GTB-to-GTB transactions only.

GTB is at rock bottom in terms of mobile/online banking in Nigeria.
Any transaction that takes other banks 1minute will delay you for average of 45minutes to 24hours to complete on GTB, their service is that horrible.

The banking hall is even worse and to make it worst they will build one branch to accommodate 10million customers coz they have the scarcest branches across Nigeria while maintaining huge customer base.

With that why not make mobile banking top-notch, but no!
I am a customer for many years now and I do mobile/internet banking everyday but experience with inter-bank transactions with a GTB account is the worst.

This is not true!! Your case isn't peculiar to other customers. I make transfers to other bank and it's almost as instant as though to GTBank accounts. I'm surprised and shocked to see this news on nairaland. Talking about the banking hall been in a mess is because of the overpopulated customers. GTBank has at least 2 branches in a district to accommodate as many customers as possible..

In my own view GTBank still is the best bank in Nigeria...

Leopantro:


I use to sing their praises too until they messed me up during the week. did a transfer to purchase something. transfer took 6 whole hours to be successful. meanwhile the seller was threatening me, calling me a crook for not making the transfer.
BTW, why does GTB charge N10 for checking account balance? spend N250 checking balance for the transfer which took forever.
was suppose to pay for an online course that I got a 90% discount for. GTB refused to complete the transaction. have lost the discount , now have to pay $200 for a course I could gotten for $10.
thank you so much GTB.

That's strange. It could be SMS notification you are being charged for. As far as I'm aware GTB doesn't charge for checking account balance.

Used the app to get recharge card, saw error and tried again only for them to credit me twice.

Today, with my data sub expired, tried crediting my line with their *737# code to subscribe, tried 3 times with nothing working. I hope they don't later credit me 3 times as I've gotten from recharge card vendor around.

GTB is good but their interbank transfers seem to take forever or it doesn't even transfer at all.Apart from this they seem okay, their mobile app is worse.

I only do gtb to gtb transfer on the internet banking platform, they need to do something about transfers to other banks.

I have to give it to diamond bank, transfers to other banks reflect immediately.

I didn't experience this problem at all but there will surely be technical glitches once in a while so its expected.

Gtb messed me up last Sunday and monday . Couldn't withdraw my tp to travel back to Abj from home after the easter. Had to ask a colleague to cover for me at work.

Just made a withdrawal now with no qualms.

The GTB still remains one of the best.
That's why people rely on them so much that when they mess up, they mess u up real good.

Andrewkinggg:


This is not true!! Your case isn't peculiar to other customers. I make transfers to other bank and it's almost as instant as though to GTBank accounts. I'm surprised and shocked to see this news on nairaland. Talking about the banking hall been in a mess is because of the overpopulated customers. GTBank has at least 2 branches in a district to accommodate as many customers as possible..

In my own view GTBank still is the best bank in Nigeria...

Guess you're GTB's PR manager.
GTB just sucks!!! sucks!!!!!!!! and sucks!!!!!!!!!!!!!!! on interbank transactions.

ephi123:


That's strange. It could be SMS notification you are being charged for. As far as I'm aware GTB doesn't charge for checking account balance.

Nope, check below

Leopantro:


Nope, check below

Looks like it's a Domiciliary account.. but even then I'm surprised they would charge for that.
To the best of my knowledge, they do not charge for checking regular current and savings accounts balance. I don't know if it's a different rule for Dom accounts.

Have you spoken to customer care about this?

Modified:
Actually I just looked this up, ignore my previous response, USSD (Unstructured Supplementary Service Data) is a Global System for Mobile(GSM) communication technology that is used to send text between a mobile phone and an application program in the network. When you dial a number that starts with * and ends with #, you are using USSD. Second, USSD is currently the best available communications technology to deliver mobile financial services to low-income customers.

Did you check your balance using a SMS functionality?

Don't know about these recent challenges but GTB has always been my best bank esp when it comes to electronic transactions

What's their Facebook handle biko. Stewwpid bank that didn't restrict my account all the while until I received significant amount of money.... Met them and the silly excuse was that their system is down and couldn't verify my i.d so my account remains restricted. Untop my own money.

Oya transfer my money to another bank account they refused, cash nko NO!

Same i.d Access bank verified in 5mins.

Have issues and call Gtconnect they'd waste all your credit and would never call back. Live chat Access bank and get response in 30 secs.

What do you expect from a bank filled with Yahoo boys and girls

Please my people how do I go about this?
I erroneously transferred money to a wrong person using Internet banking. GTBank to GTBank.

I called GTConnect, they sent me an indemnity form which I must fill and scan to them, to enable them to block the fund for 48 working hours.

Then I must submit a police report and a court order before they can reverse the fund, if it has not been withdrawn from the account.

Please who has gone through this route before, share your experience.

Secondly, how do I go about getting a court order within 48 hours.

Pls help a brother.

For me to say the reality GTBANK is my best bank out of all, I have been using gtbank for almost 11years now and he has never bleeped me up both there internet banking and there ussd code which is *737* I love gtbank so much is the best bank most expecially for online transaction.

Freiden:


GTB is the latest UBA(Useless Bank of Africa).

They made me smash my phone against the floor yesterday out of frustration. Wanted to do transfer using the MSSN code, *737#....only for em to tell me my 737 pin is wrong....somethong that i av used countless times....i had to reset my pin hoping it will work...yet it didnt....did the resting about 6 times....they almost made me look like a scammer(the person i bought goods from was starting to think i was playing him)

2. Money transfer from GTB to other banks can take eternity to reflect.....made a transfer from GTB to access bank and it took 3 days for the money to reflect in the access bank account


I weak for GTB.....

Too many customers na ein dey cause this shiiiiit. If you use GTB and GTB only....u never get bank account o

Abeg Blame Access Bank Jor. That Bank Is The Definition Of Yeyeness, Infact Them Suppose Stil Dey use Cowries For That Bank! GTB remains the best!

ephi123:


Looks like it's a Domiciliary account.. but even then I'm surprised they would charge for that.
To the best of my knowledge, they do not charge for checking regular current and savings accounts balance. I don't know if it's a different rule for Dom accounts.

Have you spoken to customer care about this?

Modified:
Actually I just looked this up, ignore my previous response, USSD (Unstructured Supplementary Service Data) is a Global System for Mobile(GSM) communication technology that is used to send text between a mobile phone and an application program in the network. When you dial a number that starts with * and ends with #, you are using USSD. Second, USSD is currently the best available communications technology to deliver mobile financial services to low-income customers.

Did you check your balance using a SMS functionality?

again No. I checked my balance using the *737# service

Leopantro:


again No. I checked my balance using the *737# service

Okay, in that case better to call them up, it could be a billing error in their system.

ephi123:


That's strange. It could be SMS notification you are being charged for. As far as I'm aware GTB doesn't charge for checking account balance.

They do charge a fee for any account balance check done using *737#..

Online transactions always fail these days.. Interbank transfers takes hours to complete..

GTBANK is really going down..

Jointhemiltons2:

GTB dsnt frustrate o. Maybe try banking with Ecobank den come and tell me ur experience

That useless bank. I closed shop with them ages ago.