kenny987:


Recall? Recalling a product implies there are technical and production faults which immediately affect the performance of the machinery, there will most likely be very high complaints frequency of similar problems from lots of customers. A vehicle developing a fault after 2yrs or more of usage on crazy Nigerian roads dies not warrant a recall.
The aide was purely mischievous! He should have gone to the custom care of d company to complain, that is a normal procedure. His silliness on twitter would have been more sensible if he'd gone to report d faults and he was not properly attended to or they were inexplicably unable to resolve the problem!

danot1030:
I can understand why you are pained but truth be said Igbo products are one of the problem with our economy.

A brand new SUV for 2yrs should not be developing major Problems ok. I will rather buy a tokunbo car at a higher cost than buying an innoson car that will end up becoming draining pipe to my income on maintenance.

obailala:
If your car is bad, take it to the garage for repairs. If there's still some warranty time left, the repairs will be for free. Every vehicle brand at one point or the other goes to the garage. Mr Abah doesn't expect IVM vehicles to be immune from mechanical faults especially after driving it ruggedly on Nigerian roads for 2 and half years does he?.... Has he also serviced his vehicle as at when due?

Car manufacturers recall cars when there is a recurrent fault which has been reported and confirmed by a large percentage of customers (not just one customer on tweeter). So far, IVM still maintains a very good record to the best of our knowledge.

Goke7:


Innoson is still new in this business please so its up to them to protect their brand by doing the needful by getting in contact with the complainant and fixing the car. its that too much? This is where Nigerian businesses miss it, the same toyota cars and co ply Nigerian roads too, don't they?

whether the man is mischievous or not, its up to innosson to defend their brand, when I was doing my masters in unilag, a former md of uac was in the same class with me for a particular course, someone in the class before lecture began was chatting with a friend and abusing Mr biggs for their meat pie, the former uac md heard and quickly called his successor in uac to come hear and see for himself what people were saying about mr biggs meat pie. Few moments later, Mr biggs staff arrived the class where we are and started serving everyone snacks for free, it was like what? are we dreaming? That is how to respond and defend your brand whether those complaining are mischievous or not.

Its up to innosson to abuse their customer or do the needful.

Goke7:


Innoson is still new in this business please so its up to them to protect their brand by doing the needful by getting in contact with the complainant and fixing the car. its that too much? This is where Nigerian businesses miss it, the same toyota cars and co ply Nigerian roads too, don't they?

whether the man is mischievous or not, its up to innosson to defend their brand, when I was doing my masters in unilag, a former md of uac was in the same class with me for a particular course, someone in the class before lecture began was chatting with a friend and abusing Mr biggs for their meat pie, the former uac md heard and quickly called his successor in uac to come hear and see for himself what people were saying about mr biggs meat pie. Few moments later, Mr biggs staff arrived the class where we are and started serving everyone snacks for free, it was like what? are we dreaming? That is how to respond and defend your brand whether those complaining are mischievous or not.

Its up to innosson to abuse their customer or do the needful.

Nkem4040:
Dr. Joe Abah or whatever your name is...you are shameless. I suspect he's been paid to tarnish Innoson image to prevent the call for federal government to use made in Nigeria cars only in order to grow the economy. Every car manufacturer be it BMW, Mercedes, Audi, Toyota, e.t.c; invariably, you will have hundreds of customers out of 200 million customers with overheating and other problems within days of use. That is why cars are recalled every yr by manufacturers.

It's not something to panic or rant on twitter to tarnish their image; simply call them up and tell them this is what is happening, and 99.9% percent of the time, they will fix it for free and even offer you free future service. Quality control is there to prevent issues like but it's not always foolproof; but still very realistic otherwise 50% or more new cars will have issues within days of use. I once bought a brand new Hyundai car for my wife, guess what? Within 24 hrs, it was overheating, smoking steam smoke from the radiator. I took it back to the dealer; guess what? A clamp on one of the radiator hoses was loose, and they fix it within 10mins and offered me a yr free worth of oil change...here in Nigeria. How that could have happened to a brand new car was strange to me at the time but then again QUALITY CONTROL IS NOT FOOLPROOF!

danot1030:
I can understand why you are pained but truth be said Igbo products are one of the problem with our economy.

A brand new SUV for 2yrs should not be developing major Problems ok. I will rather buy a tokunbo car at a higher cost than buying an innoson car that will end up becoming draining pipe to my income on maintenance.

InyinyaAgbaOku:

Did Innoson abuse anybody?
They asked him to go to customer care channel on their website which he could have done first if he were not an id.iot.
Twitter ma mechanic?
Why didn't your colleague go to twitter to report uac meat pie?
Dunces everywhere

Don't Toyota have issues?

Franchise21:
B'cos it's Innoson, he came out to spew thrash on social media. If it were to be Toyota, Lexus, Honda, Nissan or Mercedes nw, he won't come out like this... Nonsense!!!

kenny987:
Innoson has already responded as expected. They have reached out and referred him to their customer service. That takes care of the drama.

InyinyaAgbaOku:

Did Innoson abuse anybody?
They asked him to go to customer care channel on their website which he could have done first if he were not an id.iot.
Twitter ma mechanic?
Why didn't your colleague go to twitter to report uac meat pie?
Dunces everywhere

Don't Toyota have issues?

Goke7:


IVM is still a green horn and still need to get more confidence from their buyers, customer is KING in business. I don't think it should take anything much for them to fix the car, that will promote their products more and give better public image.

Its an opportunity for IVM, it depends on how they see it

obailala:
Well, the man doesn't seem to have contacted IVM yet, he's only lamenting on twitter, and we can never tell whether IVM would respond favourably or not until the man contacts IVM directly with his complaints.

obailala:
Well, the man doesn't seem to have contacted IVM yet, he's only lamenting on twitter, and we can never tell whether IVM would respond favourably or not until the man contacts IVM directly with his complaints.

danot1030:
what did he expect from an Igbo made products, they are not made to last.

obailala:
Well, the man doesn't seem to have contacted IVM yet, he's only lamenting on twitter, and we can never tell whether IVM would respond favourably or not until the man contacts IVM directly with his complaints.

CSTR2:
You are trying to respond rationally to enemies of ndi-igbo .
Is there any sane reason why a govt aide would go and twitter and lambast a Nigerian product.?
Try that in America and the unions would be all over you.

Nkem4040:


Dr. Joe Abah or whatever your name is...you are shameless. I suspect he's been paid to tarnish Innoson image to prevent the call for federal government to use made in Nigeria cars only in order to grow the economy. Every car manufacturer be it BMW, Mercedes, Audi, Toyota, e.t.c; invariably, you will have hundreds of customers out of 200 million customers with overheating and other problems within days of use. That is why cars are recalled every yr by manufacturers.

AZeD1:

Dude any publicity is good publicity and the social media guy at Innoson is still a learner.

Few links for you on how different companies have used complains on Twitter to their advantage.

http://www.telegraph.co.uk/technology/2015/12/010/10-of-the-most-brilliant-customer-service-exchanges-ever-seen-on/

http://www.newsiosity.com/gallery/business/companies-give-hilarious-responses-twitter-gallery

Shym3xx:

I don't know why people are getting emotional cos he said it on social media, like social media isn't part of everyday life and he didn't pay for the SUV.

Goke7:


No need for argument bruv, let's allow Innoson operate their business, thanks

Goke7:


is the Nigerian product made in aso rock? abeg we are too emotional in Nigeria, I know you well, if the product was from another part of the country, this will not be your response sir.