₦airaland Forum

Kingsleyinfo:
hello sir
possible causes could be a faulty ram module,
can you get into the BIOS
if you can then try and perform a memory test,
to see what the problem is,

then give feedback thanks.
kingsley

Prince Lat:
thanks for d info, but the thing is that, i removed the ram and tried on other system and it worked perfectly, as per the BIOS
even when the system gives options of pressing the various funtion keys, it has no effect on it.
thanks any help will be welcome from anybody.

RE:System fails boot,

Dear Prince,

I referred to Kingsleyinfo advice about getting you back on your feet and appreciate
your explanations. Here's your diagnostics in narrowing down the cause.

Turn on PC AND observe LEDS light on keyboard ? Press CAPS Locks. Any light ?
Afterwards check to make sure no disk in cd/dvd drive and test. Furthermore
remove everything attached to the pc so we have the pc on is own

This process is called ATX Reset to the motherboard static electricity.

Once everything is disconnected press and hold down pc power button
for 30seconds then test. if no joy take it to a technician for further diagnostics/fix
There's little we can do as we provide 1st level diagnostics. Who replaced the processor ?

I am 65% certain is the jumper that needs switching position> This is advance and would advice you to
visit a computer engineer. On the screen does it say Verifying DMI POOL DATA. Good luck

ZIM DRILL:
it is always best to go to your make website and download all the latest drivers of your OS

ZIM DRILL:
do you want to format while you install or just formatting ? you will lose your OS and all data

Example of a good diagnostics and user questioning

Dear Technicians,

I have been following your post and would like to comment you all for your efforts.
May I also use this opportunity to urge all of us to raise our standard and work more as a
collective team. everyone's time is precious and nothing comes free however our contributions
towards providing 1st level diagnostics would go a long way in helping our fellow citizens.

Lets ask for the followings on all enquiries.

Make and model of computer ? ie HP Laptop 530 Windows XP ?

And ask more questions from the user to narrow down the cause .

Also lets start with basic diagnostics. for example. Laptop screen
is black LEDs Light on and nothing on the screen. We may ask user
to turn off laptop remove the battery and try it. if no joy then we can
move on to the next step. I[b] am not the moderators of this section[/b] however
from day one of joining i felt there's a need for accountability.

We are computer professional and please lets put into practice

Have a nice weekend !

Deji

emynem05:
@ zim drill
afta 4mating my lappy i did dxdiag wif run prog. It showed me dat graphic accelerator is not present and one oda accelerator. Which of d driver should i instal to fix dis. I hav installed ati catalyst plz post link for nvidia.i tried openning a game i installed it said d rite graphics accelerator not found. Windows7 os

[/quote][quote author=ZIM DRILL link=topic=301179.msg7127158#msg7127158 date=1289552106]it is always best to  go to your make website and download all the latest drivers of your OS

Dear emynem05,

Thank you for your recent enquiry and would all like to know make and model of your computer.
Installing incorrect drivers can cause system instabilities. For example HP 530 Windows XP.
providing this information will help my colleagues to pinpoint you to the correct website.

Here at nairaland regardless of a user knowledge/literate all queries are dealt with equally.

I hav installed ati catalyst plz post link for nvidia.i tried openning a game
i installed it said d rite graphics accelerator not found. Windows7 os

You already installed ati catalyst without installing the video drivers. That's too hasty and
the wrong way of doing it. Uninstall the catalyst driver and reply back with your computer
make and model and we search for the drivers, usually the catalyst is automatically installed
when the drivers finish installing.We look forward to the make and model of your computer.

Good luck and enjoy your weekend

vicshownero2:
@deji here is d link again-   www.fixya.com/support/t6166732-hp_dv9000s_screen   i did what u said and it stil displays d screen in 8places.am really fed up coz both my project and seminal work as both stoped.incase its a motherboad problem pls what can i do to fix it tnx

Dear vicshownero,

Have clicked on the above link and everything contain is absolutely right. Swap test laptop
with a working monitor and see what happen. pretty certain need a motherboard replacement.
Motherboard cannot be fix it has to be replace. is like a car engine totally need replacing the whole
lot. best bet is to sell it as scrap and use the repair money to get another one as it would be
too costly. Good luck
Good luck

vicshownero2:
@deji.pls check this link what i saw there makes me to b afraid- www.fixya.com/support/t6166732-hp_dv9000s_screen.what can u say pls

Dear Sir/Madam,

I'm unable to open the above link with an error message the page cannot be found.
As previously mentioned HP DV series have issues. Please visit HP website for further infor.

http://welcome.hp.com/country/uk/en/cs/home_c.html?exp=direct&tafcjnef=fy08&jumpid=ex_r1129_1-mrmid_uk_en_smb_psg/se/google/fy09q1conversion/hpbrand&s_kwcid=TC%7C12933%7CHP%20UK%7C%7CS%7Ce%7C5662713794

Here's your diagnostics in narrowing down the cause turn laptop off please back on again and keep pressing F10 for Bios
setup utility. can you see the split screen ? if you do, the motherboard is faulty due to overheating on the onboard video chip.

Good luck

ada911:
Plz i need serious help, my DELL 1545 CANNOT BOOT, IT has refused to boot it just shows inspiron and thats it plz what can i do

Dear Ada,

Thank you for the above enquiry and would like you to do the followings.

Don't be alarm, take out laptop battery at the back and charger and disconnect
anything attached to the laptop such as usb stick, cables et cetera so we have the
laptop on is own. press and hold the laptop power button down for 30 seconds
let it go connect just charger and power on immediately press delete or F2 a blue screen
would pop up press f9 or look the screen for keys to press in loading setup default

f10 to save and exit then test. if no joy restart laptop press f12 to diagnostics screen
and feed us back with the options you get and we take it from there. meanwhile pop
battery back in, please make sure laptop is turn off before battery goes in.

Good luck

denzel2009:
What's your OS? and is it possible for you to get into safe mode?

HeroKing:
What's your OS? and is it possible for you to get into safe mode?


The OS is Windows XP (Home Edition). Safe mode - Yes.

Dear Tunde,

RE:USB ISSUES

Thank you for your recent enquiry and would like to prescribe http://ccollomb.free.fr/unlocker/
Here at nairaland technical support we work as a collective team and may not always be possible
to get reply from the technician you were dealing with. ZIM DRILL will see this on his screen and advise
you from here onwards.
Good luck

pariski:
Thanks ZIM DRIL for your response.
I did what you suggested concerning the black screen on my laptop.
It did not remove the black colour.
There is this popped up message that says my window 7 is not genuine. Perhaps the cause of the black screen.
Is there any means of removing the black colour.

ZIM DRILL:
the black screen is becoz of non genuine windows 7 i suggest you get a genuine copy and re-install

Re:Windows Genuine

The Technician Windows 7 disk is fine and nothing wrong with it. however he has used the same disk for
several installations hence the black screen. The disk was duplicated and after installation he forgot to disable
windows update not to install Windows Genuine Advantage and Windows Melicious Removal Tool

Those highlighted causes the problem as windows update scan the installation and detected a piracy key.

ZIM DRILL has advised on the best thing to do take it to a shop to sort it or buy your own Windows 7 DVD

Good luck

tipsydude:
@ 4llerbuntu:

I wonder how you arrived at the questions you put up there in your bid to render assistance to my problem.

First of all, I never claimed to be a computer guru like some of you here. Having a laptop or a pc does not make one a computer guru. If you have been following this thread, you would have observed some months ago when I said my mac had booting issues. So since I ain't a guru like you, I took it to someone to have it fixed. He said my external disc drive must be faulting cos it couldn't read the Mac installation CD's that came with my lappy when he tried to reinstall. After much trials by him, he said it was easier for him to install Windows 7 instead of the previous Mac. So when you say I should get the Leopard back on, how do you suggest I do it. I am open to suggestions. As for something I omitted to tell you, I wonder why that would be since I can't get assistance if the person to give it doesn't know the full gist.

In your bid to assist, try to be polite.

@ deji2009:

tnx man, am gonna download and run the Windows7UpgradeAdvisorSetup you sent about a week ago. I haven't gotten round to doing it cos I've not been in an area with access to the Internet. Will hit you back with my success or failure, whatever the case may be.

tipsydude:
@ deji2009

I just ran the Windows7UpgradeAdvisor and the in it's report, it included High Definition Audio Device as compatible with my lappy passing all system requirements. So what's next?

Dear Sir/Madam,

RE:WINDOWS 7

After looking at your post and that of my colleagues, is advisable to ask
the following questions in narrowing down the cause. How was the windows 7 installed ?
for example cd into your MAC internal drive or external drive attached via USB cable ?

IF the disk work using your laptop internal drive then is a technical issues/user errors
if the other way rouund and you to use external drive to install windows 7 then is faulty
cd/dvd drive or not. Basically the best thing is to reinstall Apple back in instead of windows 7.

Here at nairaland we  carryout 1st line diagnostics and advised you what to do next.
Is like a car not working then down to mechanic same as laptop best is to take it to an engr to
investigate if not sell it as scrap so as to recovery your money if problem not resolve and would also like to
apologize on behalf of my colleague. We are computer professional and do our very best.

Good luck

nearest:
I can't remember my password, i did it in a hurry and i can't remember it eight days after, is there any way to recover it? the system is windows xp

RE:Windows Password

Thank you for the above and would recommend taking it to a shop. Is like your bank password
you forget then contact the bank same as this. take it to a shop for further advice/fix.
My colleague has provided you with a link. Good luck

vicshownero:
@deji2009,thanks for your support and response,i should have given u feed back earlier than dis,so let me start frm saturday,approximately 15min the guy restore it,it went back to its formal condition,so i took it again to a computer science major in my sch,bt he said he hadnt cme acros any problem like dt,bt he said that we shuld start frm somewhere,so he suggested dt i change my vista to win 7,dt it might corect d problem,bt i told him dt i dont want to lose my project and seminal materials,so he said that he will do it in such a way that i would be able to acces my files in windows.old,so i agree but

vicshownero2:
@deji2009,i just did what you said i mean the memory test of a thing,and its now working,pls is this also a temporary solutn,coz i dont want it to go back again,pls @deji is it a virus,should i delete the entire windows.old?or shuld i stil format it?pls what shuld i do from here,am in need of a permanent solution.tnx

Dear Sir/Madam,

RE:Windows.Old

Having looked at your post and that of my fellow professional, would like to define
windows.old as vista moves to this folder as your old Operating system prior to Windows 7.

As a Technician I would usually run a compatability check on your machine before installing Windows 7.
Secondly check on HP website for Bios Update known issues as HP always have known issues such
HP DV series et cetera,  I think you did a partial or non-destructive recovery-data is kept. destructive recovery/Full recovery
data is lost either way I would recommend doing a full recovery. I take it is an HP machine ?

Good luck

Stonnydrey:
I am Having Problem with my MULTI MESSENGER, pls what can i do to stop this problems am facing, To open my yahoo messenger na wahala, I Uninstalled, re-installed still giving me dsame thing, Pls House i need helpppppppppp

Dear Sir/Madam,

RE:Yahoo Messenger

Thank you for the above enquiry and would all appreciate a better explanation next time.
As you weren't specific as to what the problem is, I advice you to visit http://help.yahoo.com/kb/index?page=product&y=PROD_MSNG&pir=hrbiug5ibUmmbJsuLxwvpMqj1RxdRiERItP0gH9xxqDk1h3oFzkkasLMypGl0HQA7Hk-

Always read the instructions. check the obvious first. no caps lock on when entering login details,

you @ sign is not coming up as ". Internet working. Good luck

jerk:
tnks 4 your interest. My phone make is nokia n95 and i dnt hv any problem using it bt the USB modem. It wl display (window is collecting data for crash dump and then follows wt,a problem has bn detected and windows shut down.
USB-DRIVE
make sure any new hardware or software is properly installed or if its a new installation ask your hardware or software manufacturer for windows update u might need. If ths continues disable or remove any newly installed software,disable bios memory options such as caching etc.)
Those things are what it displays wheneva i plugged in the USB MODEM bt at times it wld connect. Tnks

make and model of computer ? restart computer and keep pressing f8 then select disable automatic restart on system failure
and feedback with actual error message such as 0x00000

[quote author=Surf2Greatness™ link=topic=301179.msg7047276#msg7047276 date=1288469397]@moh get an external cd drive, slot in d format cd and run it.
Problem solve[/quote]Very simple

jerk:
Pls i need una help my gurus concerning a blue screen that started displaying on my laptop.i hv bn using my phone as modem to browse wtout any problem bt since i started using my new usb modem,it wl display blue screen wheneva i plugged it and wl write (that a new hardway was installed that i shuld check and disable the program then the system is shuting down to prevent damage to my system). I hv reformated my system and installed only few programs yet am stil havin the same problem,smtimes after many shut and on processes it wl connect wtout displaying the blue screen. My system is dell inspirion 1526 windows vista premium. Tnks

Dear jerk,

Thanks for your recent enquiry and would like to know what make and model is your phone ?

What's was the actual error message on your screen. state exactly what it says. when phone is
connected does system automatically shut itself down or you shutdown by yourself ?

Meanwhile click start run and type in sigverif press enter and follow the test

We look forward to your feedback to enable my fellows in narrowing down the cause.

Good luck

vicshownero:
tnx a guy in my dept just do it 4 me nw,he said he did system restore and he presed so many short cut keys

Dear vicshownero,

Thanks for your recent enquiry and would like to know has this solve the problem ?
This system restore fix your colleague applied is temporary and likely to reoccur.

Here's your diagnostics in narrowing down the cause. Restart laptop and keep pressing
F10 or F2 until a Bios setup page appears Prior to that check to make sure no hardware were
connected. A blue screen will appear scrool to diagnostics hard disk self test after that try
running a memory test.

Good luck

ogogo24:
Hi guys, pls how do I stop my laptop screen from flickering? Whenever I raise d screen to boot d system, I observe flex problem. Need your help pls.

Dear Ogogo,

Thank you for the above enquiry. As the laptop screen flickers this could either be
a software or a hardware failure. Just like a doctor would said, always read the instructions
and follow just as advised. Here's your diagnostics in narrowing down the cause. make sure charger is
plug in to laptop so as to get more power to the screen. turn laptop on, as laptop make and model was not
specify, I would have to blindly flow along. turn laptop on and keep pressing f2, delete or f1 until a screen
similar to the below appears. Observe the laptop on the Bios setup utility. Does it flickers in here. if it does take your laptop a computer centre Engrs for further advice/repairs. Good luck

Saylawchar:
[/b]


How are you sir? Please how do i copy a page and use? as you have sighted example here, pls

Dear Saylawchar,

Thank you for your recent enquiry and appreciate your explanations. My fellow colleagues
have given you a shortcut key to use so you can paste your capture unto a paint still having
some difficulties with it. Heres' another alternative. click start, all programmes, accessories, accessibility click on screen keyboard if windows xp. [b]Then click Alt+Prtscr key on the on screen keybaord
and make sure what you want to capture is open. for example facebook page

open paint right click then paste or use ctrl +v to paste. IF windows vista type key into the start menu box then click
on screen keybaord follow the above instructions

Good luck

kevoh:
@zim drill
when i open firefox I keep getting an 'address not found' message while at the top of the tab I get a'page load error message'

Dear kevoh,

Thanks for the above. whats the name of your operating system type, for example Windows XP.
Here's your diagnostics in narrowing down the cause. Click start , all programmes , mozilla firefox and
mozilla firefox (Safemode) Tick all the box to reset/loade default settings. This will erase your browsing history
and reset to a brand new state. Good luck

tipsydude:
Hello house,

Pls I have a problem. My MacBook Air went bonkers some months ago and I couldn't reinstall the Mac leopard OS after that so went ahead to install Windows 7 on it. Ever since then, I have not had audio on the lappy. I tried downloading Boot Camp 3.1 hoping it would resolve the issue but I got no where with it. Right now I got no clue on what next to do so I'ld really appreciate it if anyone would come up with a solution for me cos it really sucks right now as I use my laptop to watch movies whenever am on the road and you all can imagine what it's like to watch Spartacus without audio. Tongue Cry

Am looking forward to solutions from anyone. Thanks.

Dear Sir/Madam,

Thank you for the above enquiry and would advice you to run Microsoft Windows 7 Compatability test
to check your computer is ready to dual boot Leopard and windows 7. http://www.microsoft.com/downloads/en/details.aspx?FamilyID=1b544e90-7659-4bd9-9e51-2497c146af15

Good luck

My internal speakers are not working, I can't hear any sound from my laptop.

I connected by computer to my TV using the HDMI connection, I set the The computer Sound to come  from The TV, so I think I uninstalled one of the sound system thing  from the computer. It's telling me that no devices are installed.

HELP PLZ!!!

Dear Sir/Madam,

Thank you for the above enquiry. would  like you to specify make and model operating system
type of the computer. This can be found underneath the laptop on top of a white sticker. E.g. Hp 530 Windows XP

1st Line Diagnostics pending the answers to the above questions
Meanwhile i take it is windows Vista or Windows 7. if it is click start, run and type in devmgmt.msc and press enter
look for sound video and game controller.Any yellow underneath right click on it and update >automatically. Please ensure laptop is connected to the internet. If you know the manufacturer of your computer, could also visit their
website and download require drivers if still no joy after performing the above diagnostics. Good luck

@all,my window vista screen just turned blue and when I boot it,the message appear that I should press  F11 for recovery.When I press F11 there are options on wizard which I can not understand therefore I cant proceed,please someone help.Thanx.

Dear Sir/Madam,

Thank you for the above enquiry. I take it is windows Vista HP Machine.
Should have welcome to recovery manager or F1 Bios setup utility.

What can you read on your screen ?

Good luck

Dear Sweetdoct247,

RE:Checksum Error

This an indication someone has opened the computer and touching the cmos battery/jumper hence
the error message and defualt was loaded. Best to take it to a repair centre. Good luck

hey ppl,

i need help with something, i'm trying to help a friend sort out his computer, thing is, some quack formatted his recovery partition so we cant use system restore, the sticker under his computer isn't very clear so i cant make out the pre-installed OS type even though i can see the numbers, i think it's windows 7 home premium or professional sha. . .

what i need to know is if i can use the restore CD from a similar computer then change the key in regedit or something, cos i've been unable to fund a bootleg copy of the OS to buy, all i seem to find is windows ultimate and the key under the laptop wont work with ultimate. . .

it's one of them black compaqs, i cant remember the model now, 120gb, 2gb(he bought extra memory)

Dear Sir/Madam,

Thank you for the above enquiry and very please you're helping a friend to get back on his or her feet. however
to be on the safe side and make it simple as possible. avoid a shortcut you could make it worse editing the registry
to amend the product key. To simplify it tell your friend he or she need a disk to reinstall. To buy it from a computer shop

Good luck

Saylawchar:
hello forum,

Please my Hp Probook 4515s with Window 7 is giving me problem, the issue is, i started noticing a crack voice in the speaker whenever am playing a song, pls what can i do to correct this, the sound is not pleasing at all, because the sound is like the bass is much or the speaker has teared,

, anybody with solution pls?

Dear Sir/Madam,

Thank you for the above enquiry and do appreciate your time in following my fellow technician advice .
As computer is the process of elimination, there's need to eliminate one thing from the other.

Any distorted sound when youtube video is played ? if youtube sound
good then is not a sound card/driver issues. will be down to a dirty disk

What about a cd/dvd. play this using windows media player

Any speaker/magnectic/microwave object near your computer ?

Most importantly use a headphone to test

Click start run and type dxdiag press enter at the top look
for sound and check to make sure problems are reported

click test sound if available. Good luck

oweniwe:
A beg make una bail me out o. Anytime i play any disk with my laptop, a notification which says "problem with shortcut: duekuuf exe is missing" would appear. Sometimes "duekuuf scr" would be the missing shortcut. I've scanned all nook and cranny of the laptop with both avast and AVG anti virus but they didn't detect any virus. The laptop is a compaq presario cq 40-15TU on vista ultimate. What do i do to get rid of duekuuf? 

Dear Oweniwe,

Thank you for the above and after looking up at the term "problem with shortcut, I was led to believe is
a virus on your computer. is like a bird flu pandemic. AVG has done it's job however a virus still remains.

Save your work onto a storage device such usb stick or cd/dvd

This model of yours has a pre-installed recovery partition/contigency arrangment to roll everything back
to sqaure one as if its brand new or take it a computer technician for further exmamination. Good luck

xammy:
my window 7 is asking for KEY and i don't have it. i have 25 days more. pls help

Dear xammy,

Thank you for the above enquiry and do appreciate your concern on making windows 7 genuine. Here at nairaland we are
a group of volunteer computer Engr and is against the rules of this forums to post a key. Therefore we dont do it.
Take it to a shop and pay for the software to be installed. Good luck

kizi:
I kept receiving the message below each time I tried to plug-in device in to my USB Hub:

'USB Device Not Recognized.
One of the USB devices attached to this computer has malfunction and windows does not recognize it, for assistance in solving this problem, click this message '

I have tried resolving this problem online yet no solution.

Another problem is I tried switching my laptop on this evening and the screen refuses to turn on after much try I decided to use 'F1' button on boot then the screen was on. This is the first time I am encountering such problem with my laptop.

Note: Packard Bell .

Dear kizi ,

Thank you for the above and the message usb not recongnized refers to a non-working device.
The USB was detected but windows cannot recongnise it in the hardware compatibility list. HCL.txt

Swap test USB with another working computer and see the result. Good luck

Sweetdoct247:
I have an HP G60 laptop. When I press the on button, the LED light comes on, the DVD light flickers, the fan spins like a top but nothing shows on the screen. It's inconsistent. Sometimes I can press the button once and everything comes up normally and works just fine. Other times I have to turn it off and on 20 times. Sometimes I just give up. I did a complete restore with restore disc. No change. I did the BIOS reset, no change. The funny thing is that those times it eventually comes up, after booting up completely and I start to think all is good I suddenly get a blue screen that either says something about IRQL NOT EQUAL or something about win32k.sys (I dont remember the exact sentence). However if I succeed in booting up into safe mode everything works just fine with no BSOD at all. I've even re installed the OS but still no change. This is simply beyond me and any advice will be profundly appreciated. I run a vista home premium OS. Processor is AMD Athlon and ram is 3gig

Dear Sir/Madam,

Thank you for the above enquiry and would like to add to what Technician ZIM DRILL has said.
IRQ less not equal refer to a Memory problem. e.g. RAM Memory win32k.sys means 32 kilobytes out

of your RAM is bad and as a result a message will display. Here is your diagnostics in narrowing down the
cause. Just like a doctor would adivce. always read the label.same as a computer, read what it says before
clicking next unsure dont do it. Take it to a computer technician. Check to make sure laptop is running on power
switch back on and keep pressing F10/F1 for Bios until you see Setup utility and use the arrow key to highlight your choice

Move to diagnostics then hard drive test > I like you to do both short and long test. After that go for Memory test
This usually takes longer. You must wait ! Good luck

1stknight:
@deji
my laptop is toshiba satellite l10-117 and i ave nt done any installation

Please refer back to my previous post and answer all questions

Restart laptop and keep tapping F2 for Bios setup utility and
use the arrow key to navigate to boot and make sure hard disk is
set as first boot  device. carefully follow on screen instructions to change
boot device order. check to make sure no cd.dvd in drive as this can cause
a problem like this one.  if no joy restart laptop pressing F8 advance boot option
choose last known good configurations then press enter

Good luck