₦airaland Forum

haconjy:
Must I use scaning? what if I scan with my phone will it be accepted through your email? Pls let me know soon

Hi,
Please note that you don't need use a scanner to send us a scanned copy your payment confirmation copy.

You simply need to send us the photo/picture of your payment confirmation slip taken with your phone or screenshot of your payment confirmation message that you will get after making the payment so that we can track your payment and activate your order accordingly.

After making the payment please contact us with the above details by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with your order activation.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
Domainking.NG

haconjy:
I have done all my best...after being ask to consult my my bank which I did yesterday, I was told nothing is wrong with my account... am a far place to bank. if there is any other other way for payment, refer me not the one on your site...

Hi,
Can you please let me know what error or issue are you facing while trying to make payment on our website so that I can check it for you & assist you with your issue.

Please contact us at support[at]domainking.ng with your domain name or invoice number & the issue that you are facing while making the payment. Our support team will check your issue for you & assist you with it.

Kindly note that we use Interswitch Gateway to accept online payments via cards. It is the most popular gateway in Nigeria that is used by most websites in Nigeria including popular websites like Konga, Jumia etc. And if you are unable to pay online using your card then kindly understand that this is something not in our control. This issue is related to your bank & the gateway. I hope you understand this.

If you are not able to pay via Online payment and you are far away from a Bank branch than you can make payment using Online Bank transfer method or Mobile transfer or ATM Transfer. In this method, you can pay us via Online Bank transfer or Mobile Transfer to our GT Bank Account.

For that you need to select Bank Transfer or Cash deposit option during checkout. This guide will be helpful for you to pay via Online transfer and Mobile Transfer: http://www.domainking.ng/faqs/how-to-pay-via-bank-deposit-to-domainking/

If you have any further queries or need our assistance then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any all your queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
Domainking.NG

haconjy:
Pls who will help me pay for domain in domainkingng.com
Have being trying it for a loong time even I contact my bank customer service still the problem is not rectify. pls can someone help me in paying so that I can transfer the money into his account. pls

Hi,
I am Karan from DomainKing.NG.

Can you please let me know what error or issue are you facing while trying to make payment on our website so that I can check it for you & assist you with your issue.

Please contact us at support[at]domainking.ng with your domain name or invoice number & the issue that you are facing while making the payment. Our support team will check your issue for you & assist you with it.

Please note that if you want to pay for your order via Online payment Method like your card then this guide will be helpful for you: http://www.domainking.ng/articles/pay-invoice-using-voguepay-at-domainking-ng/

You can use Online payment method for making payment via your VISA Card, Mastercard or your Verve card.

If you are not able to pay via Online payment method then you can also pay us via Offline payment method which includes Bank Deposit, Bank transfer, ATM Transfer. For making payment via this method then please read this guide for help: http://www.domainking.ng/faqs/how-to-pay-via-bank-deposit-to-domainking/

If you have any further queries or need our assistance then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
Domainking.NG

businesscitadel:
Issue has been resolved thank you but another one cropped up this afternoon. Whenever I access Customizer, I get a ''Session has expired please login'' even after logging in, I still get same message. issue only with customizer

Hi,
For your issue, I have raised a support ticket & our support team has also already answered the ticket regarding your issue. Please check your email for all the details. You can also read our reply on Ticket #524947.

You can also read our response to your ticket #524947 from your client panel and get back to us if you have any further doubts or queries or need any further help.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Also please note that for any such issues you are requested to please always raise a support ticket or contact us at support[at]domainking.ng, as its impossible for us track queries here on Nairaland. And this can cause some delay in getting back to you.

Also to understand & check your issue in detail we may sometimes require some information from you & we cannot ask for your account information here. So it is sometimes impossible for us to solve such issues here. So we request you to please always contact our support at support[at]domainking.ng or by raising a support ticket for such issues.

I hope you understand this.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

businesscitadel:
Good day Domain king,

I opened a support ticket [Ticket ID: 245185] this morning concerning inability to do anything with my wordpress dashboard as it is just slow to open. I got a response that I should exercise patience. Minutes later, I try to log into my wordpress blog site and I am getting a message that my password for the username is incorrect. The same password I had used this morning! What is wrong?

Hi,
I can see that our support team has already replied to your same support ticket today. Please check your email for all the details.

You can also read our response to your ticket #245185 from your client panel and get back to us if you have any further doubts or queries or need any further help.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

werthy:
Ok
still waiting,

Hi,
I can see that our support team has already replied to you & your order has also already been activated. Please check your email for all the details.

You can also read our response to your ticket #129050 from your client panel and get back to us if you have any further doubts or queries or need any further help.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Also, please note that in case of bank deposit payments we advice you to please always be patient for few hours as this may sometimes take some time for the payment to be approved by our payment partner. And this can cause delay in the order activation. So we always request your understanding & patience during that time.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

werthy:
please .help resolve this issue

your support is getting bad

[Ticket ID: 129050] Re: Payment Query

Hi,
We are really sorry for any inconvenience that you may be experiencing.

Can you please let me know what exact issue are you facing so that we can assist you with it asap.

I have checked your support ticket 129050 & I can see that we had received your email in spam folder causing the delay in response time. We are really sorry for our delayed response, but we hope you understand the reason for this issue.

Our average response time on almost all issues is less than 15-20 minutes. And we are constantly working hard to bring that down even further so that any issues are handled almost instantly. But in rare cases such as this, the response time may get affected. I hope you understand this.

I have checked now & our support team had already replied to you on the support ticket 129050 just within a few minutes of all your latest responses. You can also check your email for more details.

Also, I can see that you have made payment via Bank deposit & our billing team has already forwarded your payment details to our payment partner for checking.

Please note that we use Voguepay as our partner for accepting bank payments in Nigeria. After you send us your payment details we forward these details to our payment partner for tracking. But this tracking process can take few hours or upto 24 hours max. at the Voguepay and their Bank's end. And we add the payment almost as soon as the payment is approved by our payment partner.

There is not much that we can do to speed up the process as this is not something in our control currently. I hope you understand this. We are actively working on ways to introduce faster bank payment tracking to avoid any such delays & inconvenience to our clients.

For instant activation of orders, we always recommend our clients to use online payment methods like Debit Cards via CashEnvoy or Voguepay on our website.

I hope this clarifies your doubts.

If you have any further queries then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Ashish
DomainKing.NG

DadojoReloaded:
DOmainking, I am an existing client of yours. I have used your web hosting for about 2 months now, but I discovered that your servers are not reliable. My website goes down a lot of times. This is not good for my business.

I am paying for adverts but I can't get the full benefits of advertising because your server are always going down. At times, my site goes offline for up to 5 minutes. Please get a better server with a good uptime rate.

I am already thinking of moving to another web host provider.

Hi,
Please note that currently there is no network issue on any of our server. And all our servers are working fine.

So I am not sure about your issue until we know your domain name and the error message that you are getting.

If your website going on & off then there can be many reasons for it. So we need to know what exact error are you getting. Please give us as much details as possible so that I can assist you further.

Please also note that there are several reasons due to which your website is going on and off. And its impossible for us to judge your issue unless we know your domain name & other details.

So for checking your issue please send us your website's details at our email support@domainking so that we can check your issue.

You can also send us your details by raising the support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Ashish
DomainKing.NG

toheebDOTcom:
Hello, domainkingteam

I am having errors paying for a domain name. it says on cashenvoy that : otp required, may or may not have been enabled.

I am using my Gtbank MasterCard token for the transaction.

Any help, same error with voguepay

Hi,
It seems you or your bank have enabled OTP (One Time password) on your card for online transactions.

OTP code is set on your card by your bank as a security check, so that no one can use your card without your permission. And when you will use your card online your bank will send you a OTP code on your phone via SMS or similar methods. You need to enter your OTP code to complete that transaction. And nobody else can use your card without that OTP.

So if you want to disable OTP on your card then you must contact your bank for this.

If you are unable to pay via your card then you can also pay to us by Bank Transfer or Cash Deposit in our Local Payment Partner's bank account.

If you want to pay via Bank Deposit or Bank Transfer then please read this: http://www.domainking.ng/faqs/how-to-pay-via-bank-deposit-to-domainking/

If you have any further queries then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Ashish
DomainKing.NG

industrious:
Yeah. I wanna migrate from the blogger blog to one of your hosting plan... Preferably the [SOLDIER plan plus the free .com.ng domain name]


Only problem is that I associated the blogger to a godaddy domain name..

Can u guys migrate everything on the blogger to the new hosting plan and also redirect the godaddy domain name to my new .com.ng site with u guys..

Thanks..

Hi,
You can order Soldier hosting plan using this guide: http://www.domainking.ng/articles/how-to-buy-web-hosting/

Once your hosting order is active you can install WordPress using this guide: http://www.domainking.ng/articles/how-to-install-wordpress-using-softaculous-from-cpanel/

If you will not able to install it yourself you can tell us to do it for you.

After that you can send us your blogger blog login details for migrating your website from your blogger blog to your active hosting plan with us. Our support team will migrate your blogger blog to your active hosting plan with us.

Regrading your domain redirection query, you can contact your domain provider for setting redirection for you.

If you want then you can also transfer your domain from godaddy to us. You can read this guide if you want to transfer your domain from godaddy to us: http://www.domainking.ng/articles/transfer-domain-name-from-godaddy/

If you have any further queries then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Ashish
DomainKing.NG

VocalWalls:
@DomainKingTeam


I just made a payment for your commander plan.

I'm yet to get my opt for about one hour now...

Hi,
Sorry for the delay in getting back to you. We had missed your query by mistake.

Please note that we are not sure about your query. So can you please elaborate your query so that we can understand your issue.

For any issue you are requested to raise a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng.

Our support team will assist you with all your queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Ashish
DomainKing.NG

Ksslib:
For How much can I get a domain name(and hosting)?

Hi,
Sorry for the delay in getting back to you. We had missed your query by mistake.

If you want to register a domain then you can register from here: http://www.domainking.ng/domain-registration/

You can check all our domain pricing from here: http://www.domainking.ng/domain-pricing/

For registering a domain name this guide will be helpful for you: http://www.domainking.ng/articles/how-to-register-your-domain-name/

For our hosting plans pricing and for ordering hosting plan you can visit here: http://www.domainking.ng/web-hosting/

This guide will be helpful for you for placing a hosting order: http://www.domainking.ng/articles/how-to-buy-web-hosting/

If you have any further queries then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Ashish
DomainKing.NG

industrious:
@DomainKingTeam

Was planning to get a new hosting along with the free dot com.ng name today but I need some explanation before I go ahead..


Currently have a site hosted by blogger [] and pointing to a domain name
Currently with godaddy domain name.

Question... Can u guys help me to point everything including the database to the new hosting and name that I wanna get from u...

Meaning yours is now the total clone of it and subsequent traffic comes directly to the new site rather than the or the old godaddy domain url..

Thanks

Hi,
We are really sorry for the delay in getting back to you. We had missed your query by mistake.

Do you mean that you want to move your website from blogger blog to self hosted WordPress?

You can easily move your website from blogger blog to self hosted WordPress. For that you need to register domain and hosting first.

We are offering free .com.ng domain with our every hosting plan except civilian hosting plan. You can place the hosting order along with free .com.ng domain registration from here: http://www.domainking.ng/web-hosting/

This guide will be helpful for you for placing a hosting order: http://www.domainking.ng/articles/how-to-buy-web-hosting/

Once your domain and hosting is active you can install WordPress on your hosting account using this guide: http://www.domainking.ng/articles/how-to-install-wordpress-using-softaculous-from-cpanel/

After the installation of WordPress, you can contact our support team or chat team to migrate your website from blogger blog to your hosting account with us.

If you have any further queries then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Ashish
DomainKing.NG

Hi,
I can see that our support team has already replied to your same support ticket yesterday. Please check your email for all the details.

You can also read our response to your ticket #225466 from your client panel and get back to us if you have any further doubts or queries or need any further help.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

Donabydeco:
Pls reply my Ticket ID: 225466

Hi,
We are really sorry for the delay in getting back to you here on Nairaland.

I can see that our support team has already resolved your issue via support ticket since few days ago.

You can also read our response to your ticket #225466 from your client panel and get back to us if you have any further doubts or queries or need any further help.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

tonyx4x44:
BRos thanks a lot for this jare!

hosted one of my blogs on Domainking for 1 year it was a terrible experience for me. random downtimes of 2 to 5 minutes from time to time. Some days it just goes crazy and get repeated downtimes for the whole day.

to make things worse, two months ago I started facing another problem of intermittent downtime. According to them I was surpassing my cpu limits. This is on a simple wordpress site with a basic theme= Customizr and 14 Top 50 plugins.

I was about moving that blog to a foriegn host before one of my acquaitances started preaching whogohost.

I'll forget about the cost difference and go foriegn to avoid headaches in the second part of the year jare. I dash domainking the remaining hosting.

Hi,
We are really sorry that you are facing some issues with our services.

We really hate to see any of our clients being unhappy with our services. So I want to ask you to please contact our support so that we can check your issues for you & help you in resolving it.

From your description of your issue it seems that your issue could be related to resource usage by your website on the server.

Please note that there can be many reasons which can slow down the loading time of WordPress website or cause downtime issues. But the main reasons for slow down the WordPress website are mostly related to unoptimized theme or plugins.

Kindly note that using many high resource plugins in WordPress can cause site downtimes and slow website due to high usage of server resources like CPU, RAM and other resources in shared hosting.

But its impossible for us to let you know the exact reason for your issue without details of your domain name and your issue that you are facing.

So please raise a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng.

Please contact us so that we can check your issue in detail and give you the detailed report of your issue after checking it & also check how you can optimize your website for best performance.

We sincerely apologize again for any issues that you are facing & we want to make sure that your issue is checked & resolved to your satisfaction.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Ashish
DomainKing.NG

haconjy:
OK
thanks I will do that...

after clicking on master card in vogue pay, I insert all requirements but I was email back that the payment fail...
I have done it several times still it remain fails...
I don't know where the mistakes is pls help...
I have being battling with this now for over a month when I was dupe by someone here so I decided to do it my self still getting fail...
I follow the URL writing above still the same.. .
so pls tell me what to do and where I am is a village like in Edo state...
pls domain king help....
it was saying my amount exceed something.....

Hi,
Our support team has replied to you on ticket: #692668 regarding your issue. Please check your email for all the details and get back to us if you have any further queries or doubts.

It seems from your error description that your bank may have put transaction limit on your card for using online. Please read our email for all the details.

You can also read our response to ticket #692668 from your client panel and get back to us if you have any further doubts or queries or need any further help.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

haconjy:
Am having voguepay problem in paying for domain in domain king,...
pls I want you to pls help..so many promise to help me but all is lying....

Hi,
Can you please tell me the invoice number and domain name for which you are making the payment?

Also please tell the error that you are getting at your end while making the payment via Voguepay.

For paying your invoice via Voguepay at DomainKing.NG this guide will be helpful for you: http://www.domainking.ng/articles/pay-invoice-using-voguepay-at-domainking-ng/

Also, if you are unable to pay using your card then you can go for Offline payment method i.e; Bank transfer or Bank Transfer.

To pay your invoice via Bank Transfer or Bank Deposit then this guide will be helpful for you: http://www.domainking.ng/faqs/how-to-pay-via-bank-deposit-to-domainking/

If you have any further queries then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

hilltop93:
Please webmasters in the house come and help.
I have been itching to register a particular domain name. I have been contemplating DomainKing which I saw here on NL. I have a problem with the hosting because when I started I was thinking the cycle billing will end at the #1600 that I have been seeing. Now after following the process and added to cart, I saw a total billing of 3300. Going through my order I realised that, this is what increased the billing "DNS Management to setup A, CNAME, MX, TXT Records,
 » Email Forwarding & 2 Free Email Accounts"

My question is; can I unmark the above options? Or is there any alternative? I have only 2500 aside my minimum balance.

Suggestions please.

Hi Hilltop93,
I am Karan from DomainKing.NG. Thank you for your interest in registering your domain & hosting with us.

From your description it seems that you are trying to order our Civilian hosting plan with .com.ng domain.

Please also note that Domain names & Web hosting are 2 different services. So if you only want to register your domain then you can register it from here: http://www.domainking.ng/domain-registration/

For registering only your domain this guide will be helpful for you: http://www.domainking.ng/articles/how-to-register-your-domain-name/

We offer free DNS, 2 Free emails with email forwarding option & free privacy protection with every domain that you register from us. And you don't need to buy any hosting to use these services.

But if you also want to order hosting plan with domain then please note that we offer free .com.ng domain with all our hosting plans except Civilian plan. So if you are ordering a .com.ng domain with Civilian hosting plan then the cost for that will be added separately as we don't offer any free domain with Civilian hosting plan. And the total cost will be Cost for Civilian Plan (N1120 for the 1st year) + Cost for .com.ng domain (N1700) will be N2820.

Also it seems that you did not use the discount coupon with Civilian plan while ordering the hosting plan as from your description it seems that were charged N1600 for the Civilian plan.

Currently we are offering upto 30% OFF with all our hosting plans. For that you can place the hosting order from here: http://www.domainking.ng/web-hosting/

The coupon code will be automatically added to your order if you will place the order from the above link. For ordering a hosting plan with domain name this guide will be helpful for you: http://www.domainking.ng/articles/how-to-buy-web-hosting/

I hope this clarifies all your doubts.

If you have any further queries then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
domainking.NG

funmo:
Hello

I wish to move my Wordpress Site to you guys as my new host

how do I go about it?

Hi,
Please note that if you want to move your wordpress site to our hosting platform you need to order a hosting account with us.

For Hosting plans, you can visit: http://www.domainking.ng/web-hosting/

Currently we are offering Upto 30% OFF on our hosting plans with free domains except with our Civilian hosting plan.

This guide should be of help for ordering a hosting plan: http://www.domainking.ng/articles/how-to-buy-web-hosting/

For transferring your domain with hosting to us please select the option: "I want to transfer my domain to DomainKing" during the hosting ordering process.

Also if you want to transfer your domain with hosting then you can read this guide please also read our domain transfer guide from here: http://www.domainking.ng/articles/how-to-transfer-a-domain-to-domainking/

Once your hosting plan is active we will help you with the migration process. Also for assisted migration you need to tell us the size of your data so that we can check whether migration will be possible or not & how much time will it take to migrate your data.

If you have any further queries then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

RandomVic:
How do i move my blog hosted on blogger to my new domain/host I purchased from you guys?

Hi,
Do you mean that you want to migrate/move your blog to your own hosting or Wordpress installed on your active hosting account with us?

If yes for for that please raise a support ticket for this issue from your account with your domain name. Also you need to send us the URL of your blogger blog and login details of your blogger account so that we can migrate your data for you.

You can raise a support ticket from here: http://www.domainking.ng/support . Our support team will check your issue and get back to you on same ticket.

Moreover, If you want to integrate your blogger blog with your custom domain name then this guide will be helpful for you: http://www.domainking.ng/articles/setup-custom-domain-on-blogger/

If you are not able to do it yourself then you can contact our support team by raising a support ticket. We will assist you with it.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Ashish
DomainKing.NG

haconjy:
pls help...
have getting to pay but I don't know which to choose but I use wema bank debit card , master card...
so pls what next

Hi,
Do you want to pay your invoice using your Master card, Verve card, VISA card, etc.?

If you want to pay using your Master card, Verve card or VISA card then you need to select Voguepay during checkout.

After selecting the Voguepay as payment gateway, this guide will be helpful for you for paying your invoice using your card: http://www.domainking.ng/articles/pay-invoice-using-voguepay-at-domainking-ng/

If you will not able to pay using your card then you can go for offline payment method like Bank Deposit or Bank Transfer.

For paying your invoice via Bank Deposit or Bank Transfer, you can read this: http://www.domainking.ng/faqs/how-to-pay-via-bank-deposit-to-domainking/

If you have any further queries then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Ashish
DomainKing.NG

RandomVic:
I misspelled my email by mistake whilst filing the registration form for a domain name purchase, I spotted the mistake on time before checking out. Now I went back to correct my mistake but there seem not to be an option for that.

Hi,
Do you mean you want to change your email address that you have registered with us?

Please note that for changing your email address you need to raise a support ticket. Our Support team will check your issue and get back to you.

You can raise a support ticket from here: http://clients.domainking.ng/submitticket.php?step=2&deptid=1

For raising a support ticket you can login using your misspelled email and your password.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

Donabydeco:
Pls reply my ticket.

Ticket ID: #225466

Hi,
Our support team has already replied to you via support ticket on your email registered with us. Please check your email for all the details and get back to us if you have any further queries or doubts.

You can also read our response to your ticket #225466 from your client panel and get back to us if you have any further doubts or queries or need any further help.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

Schoolguy9:
Hi DomainKing,
I want to sign in for a hosting plan but I don't want to install a pre-designed theme, I want to design the site from the scratch, my question is, is it possible to do that online and not have to transfer the site document through any FTP host?

I patiently await your reply.

Hi,
Thanks for your interest in our services. Below are the answers of your queries.

Please note that you can buy a hosting plan from us and you will be getting cPanel with all our hosting plan to manage your files on the server. And you can use popular CMS like Wordpress, Joomla etc. to start your website. For that you can use a already designed template or you can design your website on your PC/Laptop or get it designed from designer.

But in case if you are looking for an online Website creator you can go for website builder which are free or paid.

You can easily create a website a online by using online website builders like: WIX, Yola, Weebly etc. For this you don't need to order the hosting plan. You can search for these website builders online.

These website builders provides you the ability to design a website online for free in very easy steps.

But in all other cases if you have created your website on your PC/laptop or even online then it is necessary to upload your website files on server to bring it online. For this you can order a hosting plan.

For Hosting plans, you can visit: http://www.domainking.ng/web-hosting/

This guide should be of help for ordering a hosting plan: http://www.domainking.ng/articles/how-to-buy-web-hosting

Also if you are ordering the hosting plan with us then you can install any CMS on your hosting account using One click Softaculous installer provided in cPanel. But the CMS comes with a default theme which you can change or even customize by yourself by downloading it.

Once you are done with the customization then you need to upload it to allow the changes.

I hope I have clarified your queries.

Also regarding your other query, please note that we have 1-click installation on all our hosting plans. You can install various CMS like Wordpress, joomla etc. using softaculous 1-click installer in cPanel. By default you can install Joomla version 2.5 or 3.5 on our hosting plans using 1 click installer. But in case you want to install other Joomla version on the server then you can manually download it and upload it on server.

If you have any further queries then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

datprincess:
I transferd a domain from godaddy to domainking yesterday, and i got a mail from domainking that my transferd domain was successful and currently active, but my URL link shows error whenever i try to visit my site!
What could be the problem please everyone?
Help a sis.

Hi,
I have checked your issue & I can see that our support team has already resolved your issue via support ticket raised by you. Please check your email for all the details.

You can also read our response to your ticket #720347 from your client panel and get back to us if you have any further doubts or queries or need any further help.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

Akasejude:
Hello domain king tanks for ur nice work kindly put me true
1. the site I am designing, 90%of my users we be using mobile phone to navigate the site
what theme we display the menu pages even on mobile. because must theme we require u to click on menu to see ur pages such as home, politics goals. etc on mobile I want my menu pages to appear by default on mobile example nairaland theme menu we appear by default please kindly name a theme for me Thanks

Hi,
Thank you for your query.

Can you please let me know which platform are you using for your website? It seems that you may be using Wordpress.

Please note that there are so many free or paid themes in wordpress library which are responsive i.e. mobile friendly and will automatically adjust your website on phone or Tablet resolutions accordingly. And almost all the new free themes in the Wordpress library are responsive.

So you can search for a theme in your Wordpress theme search. We recommend you to install a theme which is having good rating and good user reviews. Moreover regarding this, you can search on Google too. There are number of free & paid themes out there which you can use on your wordpress website.

Please also note that, I am not sure if you can find a theme to your exact requirements. But you can search for different themes & select any one theme that you like. Or if you are looking for custom headers or footers in your theme specific to your requirements then you can customize it yourself or you can contact a Wordpress developer to do it for you.

I hope this helps.

If you have any further queries then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

Akasejude:
Hello domain King

1 if I install plugins offline do I need to install it online on my C panel too

2. how can I pay to ur account for domain name and hosting

Hi,
Thanks for your interest in our services. Below are the answers of your queries.

1) Do you mean you want to transfer your website from your localhost to servers online and would like to use same plugins which you are using in your localhost website?

If yes, then please note that you can use the plugins that you have installed offline on your website. You don't need to install it again on the server as it will be the part of your zip file which you will upload in your cPanel from your localhost.

Moreover, you can also easily install any new plugins on your website on the server. If you are using WordPress then this guide will be helpful for you to install any new plugin in WordPress: http://www.domainking.ng/articles/how-to-install-wordpress-plugins/

Or if you are using other CMS then let us know. We will guide you accordingly.

2) Please note that we have provided two payment modes for our clients: Online method and Offline method. You have to select the payment method during checkout.

With Online payment methods can pay via your VISA card, Verve Card or your Master Card.

For Online payment method you can choose Voguepay during checkout. Please read this for help: http://www.domainking.ng/articles/pay-invoice-using-voguepay-at-domainking-ng/

You can also pay us via Bank deposit or Online Bank transfer in our GT Bank or UBA Bank Account. For that you need to select Bank Transfer or Cash deposit option during checkout. If you want to pay via Bank deposit then please read this for help: http://www.domainking.ng/faqs/how-to-pay-via-bank-deposit-to-domainking/

If you have any further queries then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng.

Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

Damyoung:
domain King have been trying to pay online for domain youhaites. com. no and the hosting through verve but it keeps writing insufficient and I have enough money in the account am using to transact

Hi,
Our support team has already replied to you via support ticket on your email registered with us. Please check your email for all the details and get back to us if you have any further queries or doubts.

You can also read our response to your ticket #893889 from your client panel and get back to us if you have any further doubts or queries or need any further help.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

Emasky4real:
I am not confused. My question is why is it showing registered in this 06/01/2016 when it was registered in January. It is the same thing it is showing when I check it on domain age checkers. You guys should give me a reasonable explanation for that.

Hi,
Please note that 06/01/2016 means date/month/year or dd/mm/yy. So it is 6th January, 2016,

And you can verify it directly from the .com registry (Verisign) Whois. All .com domains are registered with Verisign & their Whois is the actual Whois of your domain. You can check from here: https://www.verisign.com/en_IN/whois/index.xhtml

Also, please tell us the site from where you are checking the Whois of your domain so that we can check it for you.

If you have any further queries then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng.

Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

Emasky4real:
Hi, I have a problem with my domain that was registered with domainking. I registered the domain early January this year, 2016. I checked the domain age now it is showing 06/01/2016. What is wrong and how can it be fixed.

Domain name is www.taiwoemayosan.com

Hi,
I have checked and please note that your domain taiwoemayosan.com has been registered since 6 January 2016 (06/01/2016). It seems you may be confusing it as 1 June 2016.

Also you can also verify that from your domain name Whois at Verisign (.COM domain registry) from here: https://www.verisign.com/en_IN/whois/index.xhtml

If you have any further queries then you can always contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng.

Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

jsp399:
Hy domainking i've actually registered a .com.ng domain but when trying to link to my blog i keep getting "invalid login credentials" please kindly help me.

Hi,
I can see that our support team has already replied to your similar support ticket since yesterday. Please check your email for all the details and get back to us with the required information for blogger integration.

You can also read our response to your ticket #583733 from your client panel and get back to us if you have any further doubts or queries or need any further help.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG