₦airaland Forum

Alfred200825:
Please I just paid for my domain renewal using an old invoice that was issused on 27/11/2015, and i forgot that the domain has expired. Please help me rectify this?

Hi,
I can see that our support team has already replied to your similar support ticket a few minutes ago. Please check your email for all the details.

You can also read our response to your ticket #455391 from your client panel and get back to us if you have any further doubts or queries or need any further help.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

vicdamm:
why is my site telling me this This site can’t be reached took too long to respond.
ERR_CONNECTION_TIMED_OUT and every other site is going very fast on my system

Hi,
Can you please tell me your domain name so that I can check what could be the issue?

Connection time out errors can occur because of many reasons. And I can only tell you the exact issue once I know your domain name & have checked your issue properly.

You are requested to please contact our support team with your domain name or chat support on our website at http://www.domainking.ng

You can contact us support[at]domainking.ng or by raising a support ticket from your client panel. You can raise a support ticket for this issue from here: http://www.domainking.ng/support

Our support team will help you in resolving your issue asap.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

Lordsocrates:
heloo Karen, i love what you are doing here, great job.

pls i host with you guys, and have been trying to point my wordpress to the host, i totally have tried all i could..

letdemknow.com.ng
once i open the site it points me to.

index
cgi-
wp.

please help on how to make the wp, be on my home page so that once i load letdemknow.com.ng i will be taken directly there.

Hi,
I have checked & I can see that your issue has already been resolved by our support team few hours ago.

You can also read our response to your ticket #743001 from your client panel and get back to us if you have any further doubts or queries or need any further help.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with all your queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

marksooyinmiebi:
Hi, my site is doing fine but my ads stop showing after hosting.

Hi,
I can see that our support team has already replied to your similar support ticket since yesterday. Please check your email for our response & more details.

You can also read our response on ticket #586762 from your client panel. Please get back to us on that ticket or by email if you have any queries regarding our reply.

You can check your tickets from here: http://www.domainking.ng/support & you can also get back to us at support[at]domainking.ng.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

Breathtaker:
I have done that. It was already done yet not working.

Hi,
I have checked & your blog is loading at without www perfectly fine. Please clear your browser cache & cookies & try again.

I can see that our support team has already replied to your similar query. Please check your email for our response & more details.

You can also read our response on ticket #535380 from your client panel. Please check our response and follow the steps that are mentioned in our response.

You can check your tickets from here: http://www.domainking.ng/support & you can also get back to us at support[at]domainking.ng.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

Breathtaker:
I got a domain name from domain king and my blog isn't opening without the prefix www. What should I do? It's www.upghetto..com

Hi,
I have checked & your website is not loading at without "www" domain because you have not done the settings for redirection of your non www domain to with "www" domain in your blogger.com settings.

We have already sent you the instructions on your email on how to enable the redirection of your non "www' domain to with "www" domain in your blogger & fix this issue.

Please check your email for our instructions & details.

If you have any doubts or queries you can always get back to us from here: http://www.domainking.ng/support or you can also contact us at support[at]domainking.ng. Our support team will assist you with all your queries or doubts.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

typearls:
I want to ask is it fair for a webmaster to hold on to a site domain and hosting details after he has collected lots of money for the services and holding the owner of the site to ransom?

Blogger is still better than self hosted WordPress anytime.
Here are my blogger and WordPress sites
www.typearls..com
www.typearls.com.ng

Hi,
I have checked your issue & I can find that you were using the services of a webmaster to manage your website for you. And your webmaster had registered your domain & hosting with us. And your domain & hosting is registered under your webmaster's account.

I can also see that you had contacted our support today for this issue in ticket ID: #755303. And our support team has already explained the domain and hosting move issue to you. Please check your email for all the details.

We have also just sent you all the details to your email & explained your issue & bandwidth limit error to you. Please check your email & get back to us if you have any queries or doubts regarding our explanation and message to you.

You can check your tickets from here: http://www.domainking.ng/support or you can also get back to us at support[at]domainking.ng. Our support team will assist you with all your queries or doubts.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

leo1234:
I am learning how to blog for the first time.
I already paid for a domain name( www.okmedics.com ) on WordPress. Are there other advantages of using your services?

Hi,
I have checked that you have registered your domain with and also using their nameservers.

If you will use our services you will get many advantages as mentioned below:
1). By using our hosting, you can install any theme of your choice which you cannot install on your hosted blog.
2). You will get advantage of installing plugins of your choice. Many plugins don't work with
3). You can create Unlimited Email accounts on your hosting account with us.
4). You will get advantage of showing the ads of your choice on your website. hosted blog has limitations on this.

And you will get so many other advantages. Also we have 1-click installer on all our hosting plans. You can install various CMS like Wordpress using softaculous 1-click installer in cPanel.

If you will be unable to install Wordpress yourself, then we will help you with installation.

So if you want to check and order hosting plans then you can visit here: http://www.domainking.ng/web-hosting/

This guide should be of help for ordering a hosting plan: http://www.domainking.ng/articles/how-to-buy-web-hosting/

In case you have any queries or issues or doubts, you can easily reach us anytime using support tickets or email at support[at]domainking.ng or you can chat online with our support if you have any queries or need any help. We are always here to help to you.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

lanre316:
Okay, then. Let me just make my enquiries here. I'm very interested in beginning to start hosting all my clients' websites with domainking based on what I've read on this thread. My former host is giving me bad reputation due to frequent and prolonged downtimes.

What particularly attracted me to domainking is free .com.ng domain registration and extra website that could be hosted under soldiers plan.

Now to get things clear, let say I want to register and host www.lanre.com on soldier plan. I will only pay for domain and hosting which is N3000+N3,200=N6,200. Okay, now you said I'm entitled to register another free .ng domain, say www.greatlanre.com.ng for free and I also get to host it for free under the soldier's plan I purchased. Is that correct?

If so how do I enjoy this mouth-watering bonus. Because when I wanted to register my new domain and hosting on your website yesterday, there is no mention of free .com.ng domain and to host that free domain alongside with my soldier plan domain+hosting, even down to the checkout stage. I have to backtrack and hence the need for this enquiry. Please shed more light on it, so I won't miss out this wonderful bonus(es) when I finally register and host my website with you. Thanks.

Hi,
Thank you for your inquiry & interest in our domains & hosting services.

Yes you can host 2 websites on the Soldier hosting plan and we also offer free .com.ng domain with our Soldier hosting plan.

To avail the free domain with the Soldier hosting plan, you must order the Hosting plan for the ".com.ng" domain and not for your ".com" domain .i.e. the .com.ng domain must be the primary domain of your hosting package.

========================
Let me give you the example:
========================
If you order the Soldier hosting plan, then you need to order it for "greatlanre.com.ng" by selecting the option "I want DomainKing to register a new domain for my Hosting Package" while placing the hosting order. This way you will get "greatlanre.com.ng" domain for free with the Soldier hosting plan.

And once the hosting plan is active you can add your 2nd domain let's say "abc.com" as an addon domain in your hosting package. This way you will get the .com.ng domain for free with the Soldier hosting plan. And you will also be able to host "abc.com" in the Soldier hosting plan.

You can begin by placing the hosting order for your desired hosting plan from here: http://www.domainking.ng/web-hosting/

This guide should be of help to you in placing a hosting order: http://www.domainking.ng/articles/how-to-buy-web-hosting/

I hope this clarifies all your doubts.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

emmy4lov:
pls can you direct me on how to edit my php
configuration file please.? my email is emmy4lov@gmail.com

Hi,
I have checked & I can see that our support team has already replied to your similar support ticket some time ago. Please check your email for our response & more details.

You can also read our response on ticket #153963 from your client panel. Please get back to us with all the details that we have asked in our response so that we can guide you accordingly.

You can check your tickets from here: http://www.domainking.ng/support & you can also get back to us at support[at]domainking.ng.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

marksooyinmiebi:
Paid.

Hi,
I can see that our support team has already replied to your support ticket some time ago. Please check your email for our response & details.

You can also read our response on ticket #727456 from your client panel and get back to us with the screenshot of the payment confirmation & all the details asked in our response.

You can check your tickets from here: http://www.domainking.ng/support or you can also get back to us at support[at]domainking.ng. Our support team will assist you with all your queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

lanre316:
Do you have phone numbers we can call for enquiries and support. I prefer phone communication to writing communication when support is needed. Thanks.

Hi,
Our company is registered & based in India.

Please note that we currently don't have a local phone number in Nigeria. But you can call us anytime on our Indian Number for all your queries: +91-9646369965.

We are an accredited domain registrar with presence in over 4 countries and we are approved by Government Agencies & Domain Registries of various countries including Nigeria, India, South Africa & Philippines.

We have many bloggers and designers in Nigeria that are hosted with us.

You can also easily pay to us using local payment methods in Nigeria like GT Bank Transfer or Bank Deposit, Local Debit/ATM Cards in Nigeria.

In case you have any queries or issues or doubts, you can easily reach us anytime using support tickets or email at support[at]domainking.ng or you can chat online with our support if you have any queries or need any help. We are always here to help to you.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

marksooyinmiebi:
Lemmi know what to do.. cus the payment is yet to be confirmed.(civilian )

Hi,
I have checked & I can see that our support team has already replied to your similar support ticket few minutes ago. Please check your email for our response & more details.

You can also read our response on ticket #727456 from your client panel and get back to us if you have any doubts or queries.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with all your queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

marksooyinmiebi:
Can i host blogger with the 1600 civilian plan? Just purchased it anyway.

Tnx for the 30p discount.

I ended up paying 1120or so.

Hi,
Do you mean that you want to link your .com blog with your own custom .com or some other domain name?

Please note that if you want to integrate you blogger blog with your own custom domain then you did not have to buy our hosting as blogger blogs are already hosted by Google. You only needed to register your domain from here:http://www.domainking.ng/domain-registration/

And after that you can contact our support to help you with the blogger integration on your blog. Our support team would do it for you.

But if you want to start your Wordpress blog or host your own website/blog on your own hosting then you can buy our hosting. But web hosting is not required for blogger integration.

So can you please clarify what exactly do you want to do on your website/blog so that I can guide & assist you accordingly.

Please contact our support team with your domain name & exact details on what you are want to do at support[at]domainking.ng or by raising a support ticket from your client panel.

You can raise a support ticket for this issue from here: http://www.domainking.ng/support

Our support team will help you with all your queries & doubts.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

Freenzy2k:
Good day,
I paid for your services today via GTB deposit for domain and hosting.
I can't upload my teller screenshot with gmail please is there any other way or should I upload it here?

Do you have whatsapp numner so that we your client can be communicating with you easily? I need your response ASAP Thanks

Order Number: 2624547909

Hi,
I have checked & I can see that you have already sent us the screenshot of the bank payment confirmation in support ticket & our support team has already replied to your query some time ago. Please check your email for all the details.

You can also read our response on ticket #221151 from your client panel and get back to us if you have any queries related to this or any other issue. Our support team will help you.

You can check your tickets from here: http://www.domainking.ng/support

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

polycarp11:
How do i set my Third-party domain?
I tried setting it but see what i got
"On your domain registrar's website, locate your DNS settings and enter the following two CNAMEs"
Pls need guide line on that. I have paid for my domain names

Hi,
Do you mean that you want to integrate your custom domain with your .com blog?

I can see that our support team has already answered your similar query in support ticket with all the details. Please check your email for more details.

You can also read our response on ticket #755557 from your client panel and get back to us with the CNAMEs given to you by Google for blogger integration. Our support team will do all the settings for you.

You can check your support tickets from here: http://www.domainking.ng/support

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

polycarp11:
Pls oooo help me. Cant locate my Domain Name System. Help me

Hi,
Please note that DNS (Domain Name System) management can involve various different settings. You can easily manage all these DNS settings for your domain name from your DomainKing.NG client panel.

If you have also bought hosting with your domain and have pointed your domain to our hosting nameservers then you can manage your DNS from your hosting cPanel.

So can you please tell me what exactly are you trying to do or what settings do you want to manage so that I can guide or assist you accordingly.

You are requested to please contact our support team with your domain name & exact details on what you are trying to to do support[at]domainking.ng or by raising a support ticket from your client panel.

You can raise a support ticket for this issue from here: http://www.domainking.ng/support

Our support team will help you with all your queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

femcruz:
how long does it take for you to get domain up and running?, i registered for one yesterday and its taking more than 18hrs now but not up yet.

Hi,
Please note that I am not sure about why your domain or website not working. There can so many reasons for it like DNS propgation, Domain not registered with hosting etc. And I cannot be sure of which one unless I know your domain name.

So you are requested to please contact our support team with your domain name or chat support on our website at http://www.domainking.ng

You can contact us support[at]domainking.ng or by raising a support ticket from your client panel. You can raise a support ticket for this issue from here: http://www.domainking.ng/support

Our support team will help you in resolving your issue.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

agbajemm:
Thank you, I received the response. I was asked to send my transaction id and confirmation. I did not receive and confirmation, my account was just debited. I have sent my transaction id through email. Please track this asap.

Hi,
I have checked your issue & the debit alert notification from your bank that you have sent us. It seems to be an alert for a different transaction but not the one at DomainKing.NG. As the invoice amount & transaction time do not match with the one with us. It seems that you are confusing 2 different transactions.

Please read our response & full details of this issue in your email.

You can also read our response on ticket #608536 from your client panel and get back to us if you need any further clarification. Our support team will help you.

You can check your tickets from here: http://www.domainking.ng/support

If you have any further queries then please get back to us on the ticket #860918 or email us at support[at]domainking.ng.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

agbajemm:
Order Number: 3445199163
I tried paying using my debit card but my mobile was not with me to enter my otp, Later I tried again but I discovered my account has been debited from the previous uncompleted transaction.
Please how do I solve this?

Hi,
I have checked & I can see that our support team has already replied to your similar message few minutes ago. Please check your email for our reply & further details.

You can also read our response on ticket #860918 from your client panel and get back to us with all the details that we asked for in our reply. Our support team will help you.

You can check your tickets from here: http://www.domainking.ng/support

Please get back to us on the ticket #860918 or email us at support[at]domainking.ng with the details that we have asked in our reply, so that we can resolve your issue asap.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

vicdamm:
hi i order the soldier plan which i assumed came with a free domain but now i was asked to order the domain name

Hi,
I have checked & I can see that our support team has already replied to your similar query some time ago. Please check your email for all the details.

I can see that you have ordered the Soldier hosting plan for .com domain. Please note that the we only offer free .com.ng domain with Soldier Hosting plan. That is why your domain was not offered for free.

You can also read our response on ticket #330498 from your client panel and get back to us if you have any further queries. Our support team will help you.

You can check your tickets from here: http://www.domainking.ng/support Or you can also check your email for our response.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

emmy4lov:
good morning sir ..

I newly registered my domain but i don't know how to login to my cpanel.. ? how do i get my c panel login details ?

Hi,
Can you please tell me your domain name?

Please also note that cPanel is only available with hosting plans. So can you please tell me that have you ordered the hosting plan too or you have just ordered the domain.

If you have ordered the hosting plan too then you can use this guide to login into your cPanel: http://www.domainking.ng/articles/how-to-login-to-your-cpanel/

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Naveen
DomainKing.NG

obasy09:
Please attend to this Support Ticket, its urgent. Thanks.

#853735

Hi,
I have checked & I can see that our support team has already replied to your query some time ago. Please check your email for all the details.

You can also read our response on ticket #853735 from your client panel and get back to us if you have any further queries. Our support team will help you.

You can check your tickets from here: http://www.domainking.ng/support

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

Okwori12:
Guys i Appreciate your good job, i must commend you. but i don't know if cpanel has some issues today. i tried to login but after telling me successful, i will still be seeing the login page. i've tried three different browser and is the same thing. may i know what's actually wrong.

Hi,
Thank you for your kind words & appreciation. We really appreciate it.

Regarding your issue, this issue can happen because of many reasons. But from your description it seems that you are experiencing internet connection problem at your end. It seems that your internet IP is not static, which is required for logging in to the cPanel.

And if the IP is changing then the login session will fail. But I cannot be sure of this unless I know the exact error message that you are getting at your end.

For checking your issue, please contact our support with your domain name & the exact error & screenshot of that error that you are getting at your end. Our support team will help you in resolving your issue.

You can contact us support[at]domainking.ng or by raising a support ticket from your client panel. You can raise a support ticket for this issue from here: http://www.domainking.ng/support

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Angad
DomainKing.NG

nze4al:
I thought domain is 1year free for commander plan ....according to your site.

Hi,
Please note that we only offer free .com.ng domain with our hosting plans. But you had ordered your Commander hosting plan for .com domain. That is why the domain was not offered for free.

Also, I can see that your issue has already been resolved by our support team few hours ago.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Angad
DomainKing.NG

nze4al:
I just completed my payment on hosting( commander) what next?.....am using

Hi,
I can see that our support team has already answered your similar ticket. Please check your email for all the details.

You can also read the support ticket #309917 from your DomainKing.NG client panel by logging in from from here: http://www.domainking.ng/support/

Please read our response & get back to us if you have any further queries or need any further assistance regarding your issue.

Also if you want to migrate your website data from your . blog to your own domain Commander hosting plan. Then you can export your data from your blog & import it to your self hosted Wordpress.

Or for assisted hosting migration, please send us your account login details in the above mentioned ticket.

Our hosting migration specialist will check your data & let you know the details.

Feel free to contact us if you have any further queries.

Best Regards,
Angad
DomainKing.NG

njuwo:
I bought a domain from you guys, set it up myself, looked it up and the site njuwo.com displayed errors here and there. Sent a message to your team and you guys couldn't reply. That's how you do business right?

Hi,
I can see that you had wrongly configured some DNS settings for blogger integration. Our support team has corrected it for you. And your blog is now integrated with your domain. Please check from your end.

Also our support team had replied to you in ticket #353849 in few minutes. Please check you email for more details.

Feel free to contact us if you have any further queries.

Best Regards,
Karan
DomainKing.NG

njuwo:
Please, how can I delete an invoice?

Hi,
You can tell us for deleting and cancelling your invoice. For this you need to contact our support with your invoice number at support[at]domainking.ng or by raising a support ticket from here: http://www.domainking.ng/support

Our support team will assist you with this.

Feel free to contact us if you have any further queries.

Best Regards,
Ashish
DomainKing.NG

Amastermovic:
Domainking when is ur next promo schedule for and aren't you guys going to hold any contest... What program do you have now that I can benefit from.... Your affiliate program I guess u don't for views... U guys are doing a great job.. I ve 3 service running with you

Hi,
Thank you for your kind words & appreciation.

Do you mean promo for domain names or web hosting?

Currently we are offering Upto 30% OFF & free .com.ng domain with our hosting plans till the end of this month. You can check our hosting plans from here: http://www.domainking.ng/web-hosting/

Also we are offering promos on .in, .co.in domains & 10% OFF on .com.ng, .ng domains till the end of this month. For getting 10% OFF on .NG domains you can use the coupon DKNG10NG.

You can check all our domain prices from here: http://www.domainking.ng/domain-pricing/

You can also check all our latest offers on our offers page here: http://www.domainking.ng/offers/

We don't have any scheduled contest or promo right now. But we may decide to offer some cool promos in future. Can you please tell me which exact promo are you looking for, so that I can keep that in mind and discuss it with our team when introducing our next promo.

If we offer any promo & contest, we will inform all of our clients about it so that everyone can benefit from it. You can also keep updated with our Facebook page for our latest promos & contests: https://www.facebook.com/domainkingng

Feel free to contact us if you have any further queries.

Best Regards,
Angad
DomainKing.NG

Donabydeco:
pls reply my ticket

Ticket ID: #445090

Hi,
I can see that our support team has already replied to your query. Please check your email for more details.

You can also read the support ticket #445090 from your DomainKing.NG client panel from here: http://www.domainking.ng/support/

You can get back to us on that ticket if you have any further queries or need any further assistance regarding your issue.

Feel free to contact us if you have any further queries.

Best Regards,
Angad
DomainKing.NG