CarlcareOpebi:

Hi @Omosakin Please send me the current Build Number on your phone? When last did you receive or run an Update on it? Visit the Carlcare Service Centre closest to you for a Software Reload. You may Book a reservation using the Carlcare App on your device [and give the information required], our contact number(s) and addresses are also in the App; or let us know your location so that we can forward one to you. Thank you!

I called the Carl care agent and she said that they don't sell batteries, that I should buy from any phone dealer. Like I explained previously, I bought a battery from slot last month and the battery does not last up to 3 hours on normal usage which is not normal. I don't want to just go to another store and buy a fake battery. Please where can I get an original battery for my tecno y6. Will omegathron be a better option?

CarlcareOpebi:

Hi @nellyquash Since your battery is swollen, you need to replace it. Visit the Carlcare Service Centre for assistance. You can Book a reservation using the Carlcare App on your device [and give the information required], our contact number(s) and addresses are also in the App; or let us know your location so that we can forward one to you.

Wow. Thanks Carlcare. My ba3 was fixed for free and am really enjoying my phone now.

Hello, my infinix hot note battery no longer last more than 2 hours.. I live in Port Harcourt, is it possible to get a new battery 4 it? Tanx 4 ur response..

good evening my Infinix hot 2 is just 12 months old I receive a call with the phone then put it in my pocket when I got home , I brought out the phone only to discover the phone is switched of since then I have tried everything but the phone refuse to come on
untried going to recovery it did not work
the battery is working cos I use it on another phone and it works but the phone has refuse to come up till today
please what is the cause and solution to this ?

toniotonero:
Hw much wil it cost to change infinix hot note usb port? coz mine do not charge fast again & dosen't recognize PC

Hello @toniotonero It'll cost you N1,300 [Price is not fixed].

Hello Carlcaresophia, CarlCareOpebi and Other Reps,

I trust you're fine.

I got a new Tecno L9 Plus last week and it has been working fine until this afternoon. I plugged it to charge but when I got back to check the phone, the screen touch isn't responding again. All the side buttons are working fine.

I had put the phone in Ultra Power mode before charging, so whenever I unlock it with the fingerprint option, a message is stuck to the screen reading "Google Play services isn't responding" with the options to "close app", " wait" and "send feedback". However, I cannot click any of those options because the screen touch is not responding. I cannot power off the phone too since I need to select the shut down option after a long press of the power button. The battery too is inbuilt. I am a bit confused on how to resolve this please.

Kindly put me through.

Regards,
David

nellyquash:


Wow. Thanks Carlcare. My ba3 was fixed for free and am really enjoying my phone now.

Hello, my battery is also swollen. How did they fix it for you?

CarlcareOpebi:

Hello @toniotonero It'll cost you N1,300 [Price is not fixed].

How much wld it cost me to change my hot 2 screen? just the glass.

adibo:

Hello, my battery is also swollen. How did they fix it for you?

Take the phone to carlcare and sacrifice it with them for a day.

nellyquash:


Take the phone to carlcare and sacrifice it with them for a day.

OK did they change the battery for you?

adibo:

OK did they change the battery for you?

Yes they did.

How much is the screen of Infinix hot 3 screen at your calcare center?

DokitaDave:
Hello Carlcaresophia, CarlCareOpebi and Other Reps,

I trust you're fine.

I got a new Tecno L9 Plus last week and it has been working fine until this afternoon. I plugged it to charge but when I got back to check the phone, the screen touch isn't responding again. All the side buttons are working fine.

I had put the phone in Ultra Power mode before charging, so whenever I unlock it with the fingerprint option, a message is stuck to the screen reading "Google Play services isn't responding" with the options to "close app", " wait" and "send feedback". However, I cannot click any of those options because the screen touch is not responding. I cannot power off the phone too since I need to select the shut down option after a long press of the power button. The battery too is inbuilt. I am a bit confused on how to resolve this please.

Kindly put me through.

Regards,
David

Hello @DokitaDave Visit the Carlcare Service Centre closest to you for assistance; Your touchpad will be replaced. Let us know your location so that we can forward one to you. Thank you!

Jerri7:
How much is the Infinix hot 3 screen at your calcare center?

Any calcare agent on this?

CarlcareOpebi:

Hello @DokitaDave Visit the Carlcare Service Centre closest to you for assistance; Your touchpad will be replaced. Let us know your location so that we can forward one to you. Thank you!

Thank you for the response.

I was at the CarlCare office in Ibadan this morning to complain. The lady that attended to me told me that she could have replaced it save for the little dent on top of the phone (the phone dropped on my shoe during the weekend). But that wasn't why it acted up initially.

So, she took the phone from me and told me to wait for half an hour. I was called back in less than 20 minutes and my phone responded normally again. When I asked her what was wrong, she told me the touch pad is having issues but their engineer did "something" to bring it up again. I don't know the something and I didn't bother to ask.

I asked if my phone will continue to work normally now, but she said I may need to replace the touch pad. She told me that if I want to replace the touch pad, I will have to pay about N21,000. Imagine? A new phone that is barely 5 days old. I can't still understand how a new phone can have touch pad issue. It's discouraging of the brand to be honest with you.

Is there anything I can still do about it please.

DokitaDave:
Thank you for the response.

I was at the CarlCare office in Ibadan this morning to complain. The lady that attended to me told me that she could have replaced it save for the little dent on top of the phone (the phone dropped on my shoe during the weekend). But that wasn't why it acted up initially.

So, she took the phone from me and told me to wait for half an hour. I was called back in less than 20 minutes and my phone responded normally again. When I asked her what was wrong, she told me the touch pad is having issues but their engineer did "something" to bring it up again. I don't know the something and I didn't bother to ask.

I asked if my phone will continue to work normally now, but she said I may need to replace the touch pad. She told me that if I want to replace the touch pad, I will have to pay about N21,000. Imagine? A new phone that is barely 5 days old. I can't still understand how a new phone can have touch pad issue. It's discouraging of the brand to be honest with you.

Is there anything I can still do about it please.

Good morning @DokitaDave Send a picture of the dent, your actual name & phone number to our inbox please. The warranty on your phone does not cover physical damages, hence the Price notification.

Jerri7:
How much is the screen of Infinix hot 3 screen at your calcare center?

Hello @Jerri7 The price is N18,900.

CarlcareOpebi:

Good morning @DokitaDave Send a picture of the dent, your actual name & phone number to our inbox please. The warranty on your phone does not cover physical damages, hence the Price notification.

Alright. I just sent you a mail request now. You need to confirm the request via the email attached to your account for me to send a proper inbox message please.

femarse:
good evening my Infinix hot 2 is just 12 months old I receive a call with the phone then put it in my pocket when I got home , I brought out the phone only to discover the phone is switched of since then I have tried everything but the phone refuse to come on
untried going to recovery it did not work
the battery is working cos I use it on another phone and it works but the phone has refuse to come up till today
please what is the cause and solution to this ?

Hello @femarse Visit the Carlcare Service Centre closest to you for assistance, a proper diagnosis will be done there. You can Book a reservation using the Carlcare App on your device [and give the information required], our contact number(s) and addresses are also in the App; or let us know your location so that we can forward one to you. Thank you!

chrisja:
Hello, my infinix hot note battery no longer last more than 2 hours.. I live in Port Harcourt, is it possible to get a new battery 4 it? Tanx 4 ur response..

Hello @chrisja Yes, you can replace the phone's battery. Visit the Carlcare Service Centre closest to you for assistance. You can Book a reservation using the Carlcare App on your device [and give the information required], our contact number(s) and addresses are also in the App; Here's the address of our office within PH:
HOTLINE: 08181700046 / 08181700074
ADDRESS: 2ND FLOOR, NO.17 RUMUOBIKANI, TRANS-AMADI ROAD, PORT HARC, RIVERS STATE, NIGERIA.

Hello, I want to change the case and touchpad of my Innjoo max 2 plus 3G. How much is it going to cost me?. I live in iyana ipaja.. Please ASAP. Thanks

ib4real95:

How much wld it cost me to change my hot 2 screen? just the glass.

Hello @ib4real95 The screen costs N13,700 now.

mizzywade:
Hello, I want to change the case and touchpad of my Innjoo max 2 plus 3G. How much is it going to cost me?. I live in iyana ipaja.. Please ASAP. Thanks

Hello @mizzywade We repair only TECNO/INFINIX/ITEL products. Please contact INNJOO's office to fix your device.

nellyquash:


Wow. Thanks Carlcare. My ba3 was fixed for free and am really enjoying my phone now.

You're welcome.

CarlcareOpebi:

Hello @ib4real95 The screen costs N13,700 now.

Lol.. how much i buy the phone sef wey i go repair screen 137000

Can't believe i will take this phone back to carlcare for the 3rd time in 3months for the same complaint that developed just 2days after i got the phone.. .Tecno is a brand i'ld never trust again. As a first timer, I'm highly disappointed

I was @ your office to change my Hote note battery but my phone was rejected by your people. The lady I meet said because part of the carcass holding the battery is broken they can't collect the phone from me. I asked for solution she said I have to change the carcass but it not available and so she rejected the phone. Please all I need is just the battery.

abimbawealth:
Can't believe i will take this phone back to carlcare for the 3rd time in 3months for the same complaint that developed just 2days after i got the phone.. .Tecno is a brand i'ld never trust again. As a first timer, I'm highly disappointed

Hi, sorry about your phone. What went wrong with the phone two days after you got it please?

CarlcareOpebi, Hello I have inquired for the availability of Tecno phantom 6 charger since last year and no positive response. Please can you assist in getting one and how much?

CarlcareOpebi:

Hello @toniotonero It'll cost you N1,300 [Price is not fixed].

MY infinix X507 is not charging fast, it always @1percent, it seems the usb port has problem
how much will it cost to fix it and where is ur offie, i stay at ojodu

DokitaDave:
Hi, sorry about your phone. What went wrong with the phone two days after you got it please?

Power and Volume button seized working... Took it down to where i got it, was directed to carlcare and it was fixed, but the power button issue resurfaced precisely 17th last month, carlcare did something to it, it worked, till this morning again...you can imagine

What's the cost of changing a damaged Samsung s4 screen