₦airaland Forum

inspiredbelieve:
Be objective! Stop using poor choice of words! Why say that people's objective reviews mean that they have no souls? She used the exact same words that got people mad!

As intellectuals, people asked her to substantiate everything she said but she couldn't!

The only common issue that has been corroborated by everyone is Amdman's late response and it seems true. He's probably working on it.

But the grouse people have with her her inability to SUBSTANTIATE EVERYTHING SHE SAID!

100k with no receipts of payment as proof!
Her expectation of a tokunbo car as new!
Her unwillingness to spend to fix one thing or two on a tokunbo car that's on sea for two months!


Oga, please always be objective when you make comments! Don't take sides!

.
For over 10 months, he's "probably" working on it.
I sought alternatives because of these poor communication, which I mentioned long enough b4 taking the decision to look elsewhere and here we are , still working on it,
Please stop being sentimental here,
A lot of people will be having negative imagination having over 1Million naira in someone's else's hand and the person does not response to message even under 2 hours.
That's a sign of unseriousness in business and he feels he is doing the person a favour.
Why not it this way, amdman delivers the car to you and then waits for his money,
Let's see how gentle his "assistant" will be if no response in 2 days.

Dear folks, I have read all through and here is my submission.

The car should be fine but you need to understand your customers better and I clearly see 3 majors issues and 2 other ones from that episode.
1. Poor communication.
I mentioned much earlier than now that for a business, timely and proper communication is very key. This was ignored and truth is with the advent of social media customers will take their complaint "globally" and will tell others about how " bad "your business is
If there was proper communication via your agreed channels (in the case of amdman being WHATSAPP), this matter may not have come here on nairaland.
2. Poor choice of words.
Still on communication, while you have a business to protect, your business is a business because of the customer's you have,
The " tone" of your communication to that lady customer has an undertone that you really don't care about her complain.
Apologizing is usually the first step which I didn't CLEARLY see in your response.
You must see business as an exchange,
Exchange of money for a service or a product. It is not a favor.
No service or product will give 100% satisfaction EVERYTIME but when that occurs you should provide ways to resolve it. It shouldn't come from a third party
It is important to understand that today she is your customer seeking a service from you, tomorrow is may be your turn to seek service/product from her or someone closely related to her.(I would narrate a story on this latter).
3. Understanding your customer.
You are going to have different types of customer. You need to find a way to understand them. The moment that lady customer was willing to part with 22k to have her car serviced, it should tell you that you are dealing with a customer who dies not like to do after sales work or adjustment.
You should have taken care (extra care) that the servicing was done to utmost satisfaction even if u would charge more.
You could offer to get those other things sorted for a fee.( Based on the type of customer you are dealing with.

4. Terms and conditions ( reasonable ones) should be spelt out but this does not mean you should ignore your customer because of these.
You will loose business on the long run if you do.
If customer have waited so long to get their car with extra delay due to covid-19 virus and lengthened port processing time, you cannot expect a reasonable person to take a total refund as a way to manage a complaint. Repairs for a fee are still your best option and apologize to the customer even after it has been fixed.
It takes nothing away from you.


5. Business model operations modification.
Have a general checklist forms of things that are okay with the car, things that are bad and things that need some care and submit well ahead to the customer before the car arrives.
With this you would have communicated with the customer that some repairs would be needed at some point. (It's a tokunbo car not brand new, nothing wrong in this being displayed).

gaussian:
Codyella, My advise to you next time is to think properly next time before calling someone a fraudster. I have bought a tokumbo car from cotonou and was driving to Enugu and car refused to start because my battery died on d express....I didn't even bother to call who I bought it from, I just bought a new battery and continued to my destination.
The fact you received the same vehicle you paid for is enough for you to be grateful. Some of us have sent money to relations abroad to buy vehicles but never received any car.
You owe Amdman an apology for calling him fraudulent. The car in question is not a brand new car so a little expenses are expected.
The amount he bought the car for you is far less what it is being sold in Nigeria.
You have refused a refund which means you are happy with the purchase but you are hell-bent on denting his reputation here.
Amdman has a weekends to replying messages which we are all aware of and I am not holding brief for him because he hasn't even replied my message since Monday but I will still buy a vehicle from him.
You really need to Apologise because this silence is not golden.

"Wrong line of thought"

Please stop trying to deceive yourself,
you guys at the helm of affairs are never burdened one bit about the masses or anything that concerns them including their children

you guys are the real burden to Nigeria.

JosEast:
https://www.dailytrust.com.ng/nigeria-overburdened-by-high-number-of-out-of-school-lawan.html

Last paragraph though,
If it's true , then it was pay back,
Abacha jailed OBJ, a former president (military president), and only former president among the lot.
others held by abacha in prison were just presidential seekers and influencers.
Payback can be sweet and it's (correction-if it's really true) really true, OBJ orchestrated is very well. Stigma and accusation without conviction.
Anyway that not my biz, they were all thieves.
My support for OBJ is only based on his performance of the Nigerian economy and nothing more. It's an overriding factor for me.
Respect sir, despite our difference on the side of the divide.
Even then Coro is still a hoax, a fear induced one and if people start dying suddenly in naija is most probably poisoning,(even biological poisoning)

GenBuhari:
[size=18pt]Swiss court notes on so called "Abacha Loot" case, shows Abacha maliciously and unjustly blamed[/size]

http://www.mcswisslaw.com/pages_e/2008%20Monfrini%20-%20The%20Abacha%20Case.pdf

"
The existence of a system of confiscation orders that is independent
from a criminal conviction is therefore a necessity in grand corruption
cases. In this context, reversing the burden of proof or imposing
procedural consequences on the failure of the asset holder to cooperate
regarding the origin of the assets, appear to be best legislative
practice. The presumption of innocence does not necessarily apply to
confiscation proceedings and ‘presumptions of fact or of law operate
in every criminal-law system and are not prohibited in principle’ and
therefore do not breach the right to a fair trial.28"


[size=18pt]This is 21 page Swiss court document but the above extract is very revealing indeed.

Basically, by qualifying Abacha's family members together with PDP stooges claiming to be Abacha's business associates as a 'Criminal Organisation', Nigerian Government did not need to prove that the funds in the foreign accounts belonged to Abacha, The Onus was on Abacha to proof that he was innocent of the charges.

Of course a deceased man could not do that.

Abacha's son Mohammed could not fully challenge the allegations as he was locked up at the time by Obasanjo.[/size]

I remember similarly, I had an interview too for a big company about 12 years ago.
They were 3 guys in the panel.
It was the second and last interview.
One said something negative (I can't remember the exact words he used) and
he then said "come back next year"
I just shifted my gaze from him and explained myself to the other 2.
I guess he was being sarcastic or maybe trying to play the devil's advocate cos I got the job.
(When you hear ok, go and make photocopy of ur documents, the speed to which I did and entered back into the room was probably less than 3minutes.)
Later found out he was the head of operations company wide.
And no I've never being on a panel to interview anyone for a job though I've got someone a job into the company i was work for, the person happens to be my wife.

Yeah that's the checkpoint that saw commercial passenger asked to come down @ around Foursquare.
Another one not to far from that too.

LOL @acting like robbers.

Larwin:
Yea, thanks for responding. I left ib at 5:30 am, met just 2 check points all through the way. Met 1 at ib toll gate, they didn't stop me.

Met another checkpoint at around 4 Square, this set were acting like robbers so I rolled down and without waiting for the police to talk, I landed #500 on his hand. The guy smiles and requested for owó paraga, so I gave him #100 more.

I got to berger around 7:30am

No I have never been stopped from passing throughout the lockdown period,
How ever I have been asked my reason from traveling,( and I was told once that I wasn't on duty by all 3 checkpoint on same day, it was a Sunday).
Try get an office ID, or load ur vehicle with food that is visible, as I see them allowing those to pass. Na u go know reason oh.

Abdomox:
Were you stopped and what's best reason for travelling? Also which ID should one that's not on essential duty present?

Very very correct.
That's my mentality too

GenBuhari:
My dear living abroad is good, but home is best.
You can quickly reclimatize to conditions in Nigeria and use money to buy all the comforts you think Nigeria is lacking.

Sir, your explanation is very detailed and if I wanted to buy a fridge, I will probably buy from you sir,
It will only be a matter of negotiation and how much money I have.
But I will still observe fue diligence and I will probably also request for date of purchase.

Sir, I'm in no way saying you are wrong,
I am just saying the other party may not see ur perspective because he has no inside information, else he should have a different view.

edoman2016:
If the guy had contacted me privately, I would have explained to him. I bought two hisense refrigerators at the same time. The initial picture of the refrigerator I posted earlier was the one I am currently using in my home. The second hisense refrigerator is the one I bought for my factory during nafdac inspection for registration requirements. It is the second hisense refrigerator I am selling and its picture is below. You will notice its still very new, unplugged and a little dusty. Because we are still a small factory so we don't need refrigerator to store and preserve our food addictive. Cause we buy small KGS from ojota dealers and not large quantities I wanted to sell it immediately I got my nafdac then but I changed my mind. Till now I decided to sell it and add the money for raw materials cause the refrigerator is just unused. The picture below is the real one I am selling. If the guy had come on Monday and still have doubts, I would have show him the one I have at home before taking him to my factory premise for the one he is buying. I will switch on the diesel generator if there is no light for him to confirm and test it well. The refrigerator is unplugged and unused for a year now but its working cause it is brand new. In fact the refrigerator is the cheapest and lowest among my equipment and machinery that costs millions of naira. Some people just think if you are selling a product, it means you are hungry.

The explanation is needed to clear some air.
How you take it is up to you.
It was done in good faith.
Good morning sir

obisite:
... and this is epistle, resist the urge..

Sir, my post here is not in support of either you or the other respondent,
However I want to address a perspective in viewing the term " used".

Sir,
When it comes to purchase, the term used is synonymous with how long items have been with you since you purchase once at any point in time u exerted purpose from the product.( i.e when the product has served you fir the reason you bought it irrespective of length of time)

However the condition of the product can be very different from the use of it.

Let take for hypothetical example ,
Let's say I have a equipment, I used it for 1 year, and then it got spoilt , I then left it for 1 year unused, I then fixed it, and used it for another year, then I want to sell it,
Sir, if I were to now say how long have I used it, will I say 2 years ( no of year if functional use) or 3 years.( no of year in chronological use).
Now take many scenarios of this with it being left for 2 weeks unused, then 1 month used or then 7 months unused,
So u will see the functional use is very difficult to assess but the chronological use is very straight forward.
Hence it better to state condition rather that functional use.
If at initial point of marketing you didn't state a particular window of leverage that functional use was not involved, buyer cannot be privy to your perspective and cannot be blamed for using the chronological use.
That's why see remarks such as :well maintained, serviced up to date, used by an oil company worker, used by a banker, etc.
Those phrases gives the buyer the kind of care and (functional) usage exerted by the initial user, but it shouldn't alter the chronological use.
Hence if I see a particular car bought brand new and says used in Lagos for 1 year, and I see the same car type bought brand new and used in the US for 2 years,
Your guess is I will rightly pick the one from US ( if every other things is constant).
The property of content bringing condition to fore,
Hope this clears some air,
Happy sales sir,


NB: To scam someone is not only in loss of money but also in misleading someone on potential value of purchased asset.

edoman2016:
You are really mistaken if you think I have used the refrigerator for more than 7 months. The refrigerator is as clean and as new working condition as it is with carton and receipt. I have been on business travel for a year and the refrigerator is unplugged since then but perfectly working . You can do whatever you want with your money. Did I force you? Making it sound like I am begging you or scam you. Very childish behaviour. You asked me to ignore other buyers who have been calling after we negotiated 60k for it. Only to come later and say rubbish here without even contacting me personally about your allegation. Do you know how long I have been a registered member on nairaland or you think I am a liar or scammer or what?

If you are interested in saving and buy a new one, here is the link to their website or shop in Shoprite. A new one is 105,200 naira. You guys think because someone wants to sell a product, it means it is bad or stolen. I still insist the refrigerator is just used for 7 months only because I am not around for quite a while and I need to raise a money for a project. If I don't see buyer, no qualms. I am not hungry.
https://www.fouanistore.com/hisense-products/hisense-appliances/hisense-refrigerators/hisence-refrigerators-hisref215dr/

Got home @ Lagos 9.13 pm.yesterday from Ibadan due to serious hold-up at agege for about 1.45 mins.
Left office 4.15pm.
Few checkpoint on the road but 2 notables ones where commercial bus passenger where asked to come down.
Have a good reason to travel.
Have ur ID card
Drive alone.
Use mask.

Factor in curfew and traffic in Lagos so u know when to take off.

Larwin:
Planning to drive to Lagos from ibadan tomorrow Saturday, can anyone give me hint of how the trip is going to be?

None?

rawtouch:


if a thief marries a witch and they give birth to a prostitute, who will sleep in the house at night

Exactly.
Aptly said.

Zico5:
The
earlier the better these people allow everyone to go back to their normal business. Whether we like it or not covid-19 is already in our midst and the only way out is for everyone to take to all the preventive measures stated by NCDC. We can't shut Nigerians out. They must hustle for their daily survival.

Wait guys.
I can get a website, domain name and hosting (annually) for 5k.
For real?
Please sign me up.

I need e-commerce too but not transaction based.
Let me know what is needed thanks.
Cc:

AdvancedEcomm10
Manuelreports

Tallesty1:
I really hate the way people react only to people's reaction instead of what triggered it.


Manuel came out on a public forum where the guy does his business and called him a scammer with no evidence. He believes that his price is too good to be true and that's final.

You lots kept quiet.

But the moment he called him a dumbass, you suddenly remembered that he's a potential client and wrote an epistle, which client starts with calling someone a scammer?

Do you know the damage that Manuel has done to his business and reputation if indeed he isn't a scammer?

Haha ... sorry I know it's not directed to me but


Seriously do you want the secret? Bros.


That's like telling someone the PIN to ur ATM card even though u never gave out the ATM card itself.

Now the feeling that comes from such action is the same feeling that comes from telling someone the secret to ur success.
In plain language, it's just RISKY.

I wouldn't say more for now

chinyce:
Why is it that successful people don't like to tell the secret of their success.

Mathematics and biology.

Ladies and gentle men,
Please in whatever you do, do not send money to anyone you do not know,
Ask about whatever businesses and the processes you want to learn on the platform then go and do your own research.
If u feel the need to get a transaction done with a person, ensure that the person has displayed consistent antecedent of delivering promise for a minimum of 3 years, find a way to get his/her address and visit , (do not meet at any bus-stop),
Infact I made lots if money in certain business, and whenever I am asked I just tell the person the nature of business but do not go into lots of internal details unless the person keeps disturbing me
Also once anyone ask u to send money after initial discussion, that's a red flag.
Do not do it.
Just ignore and go and do your findings.
On life rule you must know is that what works for Mr A may not work for Mr B, even using the same method.
Do what works for you.
Some moniker here (they may be genuine business persons) will advertise till tomorrow, just tell them u want to see goods b4 payment, they will go silent.
See screenshot below.
Even for as low as 10k, I can't send money unless I know the person or I can vouch for the integrity of the introducer.
You have been warned.

Will rather farm myself.
And I am about to start.
Also want to know a little about agro-tech (not digital farming.) Maybe I can combine the two on the long run.
Cc: hergists

SocialJustice:
Don't deal with anyone who doesn't have an office especially with money issues. If things go bad and you send a court demand notice to the company, which address will it be sent to? If I ever will, it is only farm crowdy, the pioneer of digital farms I will deal with. Those guys are very serious and backed by good venture capital.

Yeah, I'm a full time entrepreneur. All I have to do is treat the farm like any other business I have and it will succeed.

Hello sir,
You mentioned agro,-tech.
Pls can u help expansiate on this business.
Hoping we can have a meaningful discussion.

mtinfx:
Masters wont guarantee you anythig
and for the pilot course 8M is not enough
your best bet is business

agro tech
FCMG
Digital Assets trading

brainz360

Sir,
U are going to learn a lot if things.
I have done many menial jobs.
From.store keeper to holiday teacher (taught maths and chemistry when UI was on strike) and after I lost a well paying job about 9yrs ago.
You have to think of doing something.
Infact the business I started, it was my wife producing many items.
I just looked at it carefully and decided to major in only one product which I believe I can sell and from there things got better.
Pray,
Plan
Push and
Pray.

Wow,
You believe this poll? Seriously?
To determine if lockdown continues?
Why didn't they use online poll to determine presidential election.
Guess Atiku would be pleased.
SMH.

Bello said the additional measures, which are in accordance with the Lagos State Public Health Law 2015 as well as Lagos State Environmental Management and Protection Law 2017, include decontamination of premises/facilities using government-certified outfits"

The reason for this so called additional guidelines is up there.
The governor needs to make money with the situation on ground

Very true.
Maybe for effective monitoring only few outlets then.
Poor job being done will always become visible.

northbird:
Franchise if not monitored properly, it kills the brand.
Ask UAC, Mr Biggs was a promising brand.

When the fad for fastfood started , the early 90's and mid90's, it started giving out franchises outlets Nationwide to achieve their expansion program.

You know wat happened.

Where is Mr Biggs now?

First time I am also seeing the negative effect of garlic and ginger mixture.
I.mean garlic; just this morning.
I laughed.
I will still drink my garlic, lemon/lime and ginger mixture today.
They can keep publishing.
(They were wise to indicate**no long term negative effect is known)

Cc: @Ttalk

GenBuhari:
Forget so called Madagascar cure there is no killer virus the whole thing is a hoax, psychological operation or psychological terrorism, so anybody offers you a cure for a virus that doesn't exist is likely trying to poison you.

Yes fully agree.
But some of us want to.setup things like this.
Skilled personnel and back office support are what's lacking.
Maybe lesser-sized industrial machines of various aspects and a back office support from yours truly can make such work.
Of course inspected firstly.

Babadee1900:
The bolded part will be hard to achieve going by Rads standard. It might interest you to know that it’s not only because they are good at what they do that made them stand out but the setup and process involved. Ordinarily to take out a tire at radautoworks you don’t have to sweat to do it, the trained personnel might not have access to most of those machines.

That madam will not give a warranty for such job

Supported sir, 100%.
Only clean title cars. While a customer can personally contact amdman for whatever they want.

yehmy:
Number 3 on "what it means for you" Don't you think you should deliver the type of cars you have been delivering unless someone come to you personally to request for such. To me it should not be included on this thread. Thanks