₦airaland Forum

Had reasons to sort out Aero bookings recently and called the help desk.
On two occassions i was attended to by two diffferent ladies and not only were they courteous,they listened attentively and sorted me out speedily (with email confirmations that followed soon after our conversations).They then asked if i had any other issue that needed attention?It wa sa cliche but on both occasions it sounded emphatic and genuine.

Name and shame is the game.
Preferably name a specific incident and even the staff who provided the service (especially these days when costumer service staff wear name tags).

I mentioned the repeated good service at Sweet Sensation,Adeola Odeku.
Three attendants there stand out for me; Two gentlemen called Akeem and Dayo and a lady called Joan. Worthy ambassadors of the Sweet Sensation brand.

Standard Chartered Bank - What is the need going into retail banking if you can't show empathy to the small customer?Used an ATM card of theirs at a 3rd party ATM machine,did not disburse but debited my account.The non chalant manner i was told o fill a form and go and wait for 45 working days was utterly disappointing.For 20k?how much do they think i have?
Only a fool will bank with them if you are not a millonaire.Better find a bank around your level.

I've dealt with Kalahari Nigeria on several occassions in the past few months.
Their customer service reps have been top notch.
They were calm even when i was pensive,they were knowledgeable and willing to help.
Thanks to them, i have even made purchases (books) that i could barely afford and have no need of presently. Shout out to the customer rep called Nkechi Nwose.Exemplary service,all the time.

On the sour side,i had a horrible experinece at Sweet Sensation,Opebi Road in Ikeja around 12noon on saturday.
Food was horrible, service was poor as all the attendants without exception seemed glued to the Nollywood movie that was showing on African Magic channel. I was so disappointed that i left the food and just walked away.
I eat out regularly and the experience i had at that Sweet Sensation is such a stark contrast from the experience i get at the outlet at Adeola Odeku.
The staff their are so courteous,professional and attentive.Without exception,they serve you with a smile and do their jobs with a sense of pride.

I have noticed that the best customer service i receive in Lagos are oftn from taxi drivers. They seem to realise that good service is a way to beat competition.
They are not the most learned but know how to serve a customer very well.

Please don't get me started on Mobile network operators.

chamotex:
Phil Jones is a player and half

SAF was talking recently on his purchase of Jones.
He said it was a case of too good to miss.
he said Jones was a bit sceptical about joining as he was worried he would be stuck on the bench.
SAF told him that chances come thick and fast at OT,that if he is good enough,he will play.
Lad has a good future ahead of him.

I am still worried about Evra,he seems to be stagnating or even regressing.
De Gea needs to bulk up urgently.he will cost us points in the short term but i am certain he will save much more in the long term.
Berba is having sleepless nite today.

Oga,
the weekend promise??

Johnpaul88:
Dani is the the best right back in the world.

you are begining to sound like those girls on BBC 606 phone in program.
how did you reach this glorious conclusion?

I have seen the movie.
I am surprised at the amount being claimed at box office.
I would like to hear from someone else who has seen it.

Shoprite and Massmart are the frontrunners in SA's retail scramble for Africa, but others are also positioning themselves for expansion on the continent.



Massmart is in 12 African countries and earlier this year US retail giant Walmart bought 51% of Massmart, specifically to secure a position in Africa.

Massmart's discount store, Game, and its wholesale arm CBW operate outside SA, and a Builders Warehouse store is scheduled to open in Gaborone, Botswana, next month.

Global consulting firm McKinsey & Co says the number of households in Africa with discretionary income is expected to increase by 50% over the next 10 years to 128million households.

There are 67 large cities in Africa, each with a population of more than a million people. But many of these markets are under-serviced.

Shoprite and Massmart release full-year results this week and the market will be watching for signs of growing rivalry between the two as Massmart extends further into Shoprite's traditional turf in the low-income market.

Massmart has prioritised expansion at this level, especially in fresh foods, as well as expansion into Africa.

Both have had to contend with a strong rand and economies that are recovering from the recession in their African operations.

Shoprite's sales update released last month disappointed analysts. It said turnover would grow 7.3% to R72.3-billion in the 52 weeks to end-June.

The market will be looking for clues to see how CEO Whitey Basson and his team plan to take on Cambridge Foods, Massmart's low-income retail offering.

Massmart said in a trading update last month that sales for the year to June rose 11.7% to R53-billion, with the biggest increases at Massbuild and Makro. This occurred as prices fell 1.3% over the period.

Nedcor Securities retail analyst Syd Vianello expects a 35% to 40% reduction in dividend payout from Massmart in order to finance the roll-out into Africa - if not this results period, then the next. Massmart also needs to align its dividend policy with Walmart Stores.

Meanwhile other SA retailers are clamouring to increase their exposure to Africa. Pepkor, SA's largest clothing retailer by branches, is to open stores in Nigeria.

This week Pepkor chairman Christo Wiese told Bloomberg the group would invest about R100-million in the first phase of operations. Pepkor plans about 50 outlets in Nigeria and will open its first Nigerian store this year.

Wiese, who is also chairman of Shoprite, says: "There are huge opportunities as well as constraints."

Shoprite's expansion plans have been kept in check because of difficulty in obtaining good store locations on the continent.

Woolworths is in eight countries in Africa outside SA and will be opening its first store in Nigeria within six months.

Woolworths CEO Ian Moir says the group will add 16 stores to its portfolio in Africa this financial year, which would take the total number of stores in Africa to 60. About 95% of the products in Woolworths' stores in Africa is clothing.

Clothing retailer Mr Price is also growing its African footprint into Nigeria, Angola and Ghana.


http://www.businesslive.co.za/africa/africa_markets/2011/08/20/retailers-ready-to-jump-into-africa

Personal Jesus - Tonex

olawalebab:
if it is re cycle every month, and it still generate this large response, i see no reason why we should leave it. i think we have not gotten to the root of the matter.

The matter has no root apart from stirring up endless cycles of arguments.

coogar:
natural winners are bad losers.

what's the relationship between fergie and wenger?
fergie and benitez? fergie and keegan?

That argument is half truth.
winning and being classless are not synonymous.
Mourinho might be a winner but there is so much more to life than winning trophies.
He is a poor specimen of manhood.
He manages to make winning look ungodly.

you named three managers who have a problem with Fegie after spending over two decades at United.
name one top manager who is on very good terms with Mourinho after 6 years or so at the top.

mukina2:
what exactly has Wenger done?

apart from being a pedo, whinning all the time and never seeing any evil,nothing much.

AjanleKoko:
Well said.
There was an incident even, where Messi had to take a throw, and Mou made a funy face like Messi was smelling. How classless is that? And some peeps are even defending the fella.

my dislike for the man is affecting my spirituality.
The bile he induces within me is unbelievable.
From my elementary Psychology, i think the man is a destructive narcissist with a case of minor mental imbalance.
He just seeks a way to be the centre of attraction.Whether it is for evil is not the case,as long as he is in the centre.
A man that makes Aresene look like an angel in my books.

Jesus on a bike!!!
this topic just gets recycled every month.
Guys should give it a rest.

AjanleKoko:
Why does the NNPC need to recruit so many people? A wasteful organization that should be wound down to make way for private investment. Government needs to discard this monolith mentality, and use PIB to create enough entrepreneurship opportunities in the sector, so that there can be wider employment options. Let them just go and sit down somewhere with their WAEC-style exams.

perish that thought.
That is govt's biggest corruption spinning machine.
an organisation where accountability is an alien term.
that exam was probably another money making venture for them.

I believe in a combination of techniques.
the rod and rebuke.mix it up.
you can rebuke without the rod but never use the rod without rebuke.
by rebuke,i mean explaining to the child what he/she has done wrong and why it should not be repeated.
my wife used to try 'time out in your corner'.I found it a bit silly and she soon found out why. Our child just got used to hanging out in that corner and doing her little thing there until she even forgot why she was punished in the first place.

whatever you do,don't be too predictable.Else the child just gets used to it.

islamrules:
This is a lesson to Christian office holders, that whenever you hold any office, use it to promote your religion.
Christians have not been doing it, they need to start doing it.

how does opposing islamic banking promote christianity?
this assumption that everyone with an English name is a Christian is funny and slightly delusional.

^^^
dude you sound alarming.
nothing is guaranteed.not even failure.
i don't think Fergie will sign Sneidjer and i am happier for it.
We will cope fine and there is nothing wrong in having your creativity from the flanks.it has worked in the past and nothing guarantees it failing now.
by the way, Aguero is not a playmaker in any shape or form.

Aaguero is good,very good but it is still early days.

Sir Alex Ferguson has said Manchester United will not go back into the transfer market before the end of the month, declaring "you can forget" the idea of Wesley Sneijder signing and masking any sense of disappointment by placing his trust in the emerging crop of young players at Old Trafford.Ferguson was asked whether United's official briefing about Sneijder, originating from the Old Trafford boardroom, meant the club should forget about the possibility of signing the Holland international. "You can forget anyone you like," he replied. "I'm happy with the young players I've got."
He noted "there was no criticism" of Joe Hart after Chris Smalling had scored United's first, despite it being "exactly the same type of goal – and he's your bloody [England] national goalkeeper".

Pls don't kill yourself o!
May God answer your prayers.
where do you reside?
in case i have any relevant info.

coogar:
whether school of thought or market of thought, united are paying rooney £250k per week. rooney is not as good as sneijder either for club achievements or country achievements. so if rooney is worth that amount, how much do you think sneijder is worth?

then they should forget about trying to close the gap on barcelona in europe. nobody put a shovel in fergie's mouth when he mentioned his next mission is to close the huge gap between united and barcelona. how's he expected to achieve it without replacing scholes, hargreaves, o'shea, etc in the squad? even with them, we were outclassed - is it without them we would close the gap? gill was foolish enough to let sneijder slip through his fingers 2 yrs ago, he shouldn't mind the price now. that sneijder is now asking for £500k per week is gill's fault, not mine.

david gill must be foolish if he thinks united will not sign 26+ players. . . . . .he was the dude behind ronaldo deal, why didn't he factor sneijder and robben in the ronaldo deal in 2009? real madrid would have given david gill anything he wanted when they were lusting after ronaldo. £60 million + sneijder + robben would have sealed the ronaldo deal back then.

of course, saf rates him highly. enough ex-players have all commented on the sneijder deal that he will be a perfect tool for man utd. ferguson is just using the bargaining power that no one wants sneijder to haggle the lowest price possible. if someone had told you united would spend £50 million in the transfer window without improving their central midfield, would you believe it?

yet, we added jones(panic buy), ashley young(we have giggs, nani, js park, fabio who can play in that role) and de gea(kitkat, lindegaard) but surprisingly, we left the midfield weaker than it was last season and fergie expects united to blow barcelona out of the water. fergie must be a pipe dreamer. i will wait till the 31st before i renew any of my subscription. fergie and gill can kiss my arse.

i agree with you that we need to strengthen the midfield but i am not convinced it must be Sneidjer or none.If Sneidjer does not work out we can look for another option either before the end of the window or next summer.being 2nd best in Europe is not a crime.
SAF rates him highly but maybe not highly enough to break the wage ceiling.

Gill did not say they will not sign 26+ players.he said they will not sign such for massive fees as they often do not have resale value and it does not fit their business model.
Rooney is not worth 250k a week.the fact that you are mugged once dos not mean you should look for muggers the next time you walk on the high street.

coogar:
what has rooney done for man utd to be commanding £250k a week? if we agree rooney is worth that in wages, how much should sneijder be worth per week?

i cannot think of a better midfielder that has done it at the highest level. . . . .putting his team on his shoulders and performing wonders with an average team. you really need to watch 2010 world cup game again or the champions league battle against barcelona. . . .it was sneijder all the way punishing teams like chelsea, bayern, etc to win the treble.

no sell-on value? except we didn't consider that when we bought berbatov in 2009 at the same age for £30 million. rio(£30m) as at 2002

their is a fundamental problem with your argument.There is a school of thought that believes that Rooney mugged the club for that raise (btw,i doubt it is up to 250k) and a perception that Gill and even fergie belong to that school of thought.

secondly,Gill said it then and repeated it again recently that Berba was the last of such players (over 26) that will be signed for such huge fee.

thirdly,maybe SAF does not rate him that highly to be worth that salary including transfer fee.With our current set up,i am one of those who is not convinced that is not worth moving heaven and earth for as it does not address our current problem within the confines of our best tactical set up.

Thursday saw a relentless conveyer-belt of charges, some of them shocking in their alleged violence and brutality, others strikingly banal. Youssuf Addow, 25, charged with burglary of Phones 4 U in Putney, south-west London, carrying "a mallet, a weight and umbrellas". Peter Morgan, 20, accused of stealing "four cans of spray paint, to the value of £28.92" from B&Q in Hornchurch, Essex. Kaine Thorpe, 24, appearing on a charge of handling stolen goods, "namely Footlocker trainers and a mobile phone".

Again and again, the judges repeated the refrain "jurisdiction is declined". They considered the maximum powers of sentencing available to magistrates – six months in prison, or a £5,000 fine – to be insufficient, and so referred the case to the crown courts, where the cases will be heard before a jury. Very few of the accused were granted bail. At least one solicitor outside court six expressed concern at some of the courts' decisions, on a day when David Cameron had vowed that anyone charged with rioting should be remanded in custody and anyone convicted should expect to go to jail.

Rajinder Claire, who was representing several alleged rioters, said defendants who would normally be released on bail were being routinely remanded in custody. "The decisions seem to be being taken in a routine manner without enough consideration for the distinct factors of each case," he told reporters, "It certainly seems to me that it is being motivated by political pressure."

Certainly there were indications, in the comparatively small number of cases that reached sentencing, that magistrates across the country were in little mood for leniency.

In Manchester, Eoin Flanagan, 18, pleaded guilty to theft after he was arrested in Oxford Road with two jumpers and two pieces of musical equipment; he was jailed for eight months.

At Camberwell Green magistrates, Nicholas Robinson, 23, an electrical engineering student with no previous convictions, was jailed for the maximum permitted six months after pleading guilty to stealing bottles of water worth £3.50 from Lidl in Brixton. He had been walking back from his girlfriend's house in the early hours of Monday morning when he saw the store being looted, his lawyer said, and had taken the opportunity to go in and help himself to a case of water because he was thirsty. He was caught up in the moment, and was ashamed of his actions, his defence said.

But the prosecution told judge Alan Baldwin: "This defendant has contributed through his action to criminal activities to the atmosphere of chaos and sheer lawlessness." There were gasps from the public gallery as his sentence was delivered.

The mother of one convicted looter told the Guardian her son – who got 16 weeks for using "threatening or abusive language or behaviour" – had got a much harsher sentence because of the political climate. "If this wasn't the riot he wouldn't even have got a caution," she said. "It's all because of the riots."

Her son Ricky Gemmell had finished his shift at a Manchester call centre on Tuesday evening and gone home to change out of his suit before heading to the city centre; his family say to visit his girlfriend, with no intention of getting involved in trouble. He pleaded guilty, however, to telling officers during the riot: "I'd smash you if you took your uniform off" before being pinned to the ground and arrested. He became the first rioter to be jailed at a Manchester magistrates court session that began on Wednesday morning and ran late into the night.

At his family home in Gorton, south of the city centre, – a neighbourhood of redbrick terraces where episodes of Shameless were filmed – there was some remorse at his behaviour. But his family's main emotion was dismay at his wasted opportunity, mixed with indignation that, in their view, he had been made an example of. Gemmell had been a prefect at school and was an army cadet. He had applied to join the armed forces earlier this year.

http://www.guardian.co.uk/uk/2011/aug/11/uk-riots-courtrooms-country

blacksta:
What is the difference btw tenure elongation and coup?

dress code.

playboy19:
Is that suppose to be a state news? We all know this before. And please is Kudirat's death organized too? By who? He is being questioned for Kudirat's death and not Abiola or Abacha's, So let him stop wasting our time with all this Tales by Moonlight.

i tire

ufumes:
Quite revealling.

what new thing of relevance has been revealed?

oyb:
revolutions scare the crap out of me.

its all too easy for revolutions to devolve into secterian violence with the lower classes against the bourgoise
(remember the reign of terror?)

also, most revolutions, in my opinion, only lead to a rearrangement of the status quo(the old system stays in place(old wine in new bottle), but with different people on top.from then on, its business as usual.

please, please, don't wish for that sort of thing, in any breakdown of law and order, its people like us(the bourgeiose, )that suffer the most.

While i share your sentiments the problem is that a revolution as uninspiring as it looks might seem our only avenue for any genuine change.
our need for change is obvious but it is also obvious that the political class we have canot and will not enforce change internally,something has to be done externally.
the political class is bent on self preservation and that status quo tendency is anti change,hence change must be enforced externally and unfortunately it will be bloody.
our diverse ethnicity is our saving grace as it will be difficult to have a revolution without ethnic colouration.But i see no other way out.
our politicians irrespective of the acronym of their afiliation are sworn to preserving the political class and the class has proven over and over again to be nothing but a band of greedy,inept and corrupt gangsters,so what other option do we have?

how is this related to Kudi Abiola's death?
are we still not tired of listening to all these tales this man keeps spinning?
we are giving him way too much importance.

Manchester United have said they do not expect Wesley Sneijder to join the club from Internazionale before the end of the transfer window. Although the Premier League champions did not want to go on the record, the official stance from Old Trafford is that the deal is not going to happen. The information comes from boardroom level, with the chief executive, David Gill, giving his approval for it to be known that United are not actively trying to sign the Dutchman.


i couldn't be any happier.