₦airaland Forum

abbyode:
Well, u may have to tell us the reason why you were fired. Most staff at these eateries are very naughty and lack simple courtesy required of a good customer service officer.
I have said it times without number, with the way these people behave, i will hire and fire almost every hour if i were the owner.
We lack customer service skills in this country and the earlier we begin to learn the better.

I agree totally! If you go to an average Mc Donalds or Burger King abroad, the staff are so welcoming and eager to attend to you with all smiles, but if it's here in Nigeria in a Mr Biggs or TFC, they behave as if the customer is a bother and that they'd rather not have the customer standing in front of them, although that said, Nigerian customers are also difficult, never making up their minds what they want to order before they start talking. Everywhere else you go in this country customer service is so poor!!

Mobitel must be nuts!!! How on earth is 1Mbps 4G!!! Many networks offer almost 2Mbps on their 3G network.

This same stupidity is what will drive the company under again. Instead of cutting coat according to size, Nigerian companies will promise what they don't have, without realising that it is a sure way to downfall.

goggs:
In Abuja MTN rules my world. Its miles away from Glo. Glo is all talk (adverts) no show.

Glo sucks BIG time. The speeds i get from MTN are unbelievable sometimes. Just a couple of months back MTN was crap. I guess main one did the trick.

flyuche:
true. MTN is a technically superior company.

Quite right. All said and done, MTN seems to provide the best service. I'v tried Glo and MTN in lots of locations (PH, Ibadan, Festac, Marlyand, Lekki, Anthony) and all things considered, MTN offers the best speeds and best reliability. Glo is fast sometimes, but is too inconsistent and unreliable. The only place i ever got blazing fast performance from Glo over a reasonable period of time was in Lekki over a 3 day period. MTN indeed appears to be the technically superior company, while Glo is more mouth and less action.

Looks really nifty, but we don't yet have widespread internet connections that are fast or relaible enough to make use of it for now. Maybe if the fibre optic cables really begin to make an impact then, google tv can happen. I recall Glo used to advertise TV on demand as a feature the Glo1 cable would bring, but,

I figure MTN is just trying a cheeky way to respond to the tarrif reduction by Etisalat and Glo. I'm sure that in a few months, that might become their default tarrif across board, you know MTN usually doens't do anything until it has been pushed to the wall, which is what Etisalat did with their 25k/sec.

Zain on the other hand is lost in the wilderness!! Tarrif, no way, internet, no way. Zain is looking like the first casualty to go down in the telecoms wars, which would be a shame, considering that Etisalat that just started is forging ahead.

honeric01:
About a week ago, i discovered that my mtn was no longer browsing the internet, i have a night bundle (plan) and about 2 weeks to expiration, it stopped browsing, it connects (modem) all well but it never browses any websites, i decided to contact customer care through their 180 and 181 line, but i was left on hold for more than 2hrs each time i call these numbers.

I got so tired, then decided to subscribe on one of my other MTN line (subscribed for another #2,500 night plan) about 3 days ago, up till now i am yet to open just google with it, it connects but never browses, i have never had issues with mtn until of recent and i don't know what else to do, can't get to customer care through their 180/180, and even their online web-customer care is no also responding to my plights. i am getting frustrated, make someone help me oo.

Not ready to waste close to #5k on MTN madness! they should treat me well ooooo

Maybe it has to do with where you stay. I stay in PH and I have not been able to browse on MTN for over a week now. Same as you, it connects but doesn't browse. And it shouldn't be a setting or sim issue cos i've used this sim to browse on my phone and laptop before with no issues. I have been able to reach their customer care via email, but they don't have a clue of what might be going on.

Bonchux:
I believe that one day etisalat will drive them out of the market .

Etisalat's internet is still way too slow for PC use. Guess it's ok for phone browsing though.

Brownteeth:
I started using the new MTN 100MB/month package and I discovered that they speed up the consumption rate of your data size. When I activated the 100MB package, I did a few minor things online for some few minutes and discovered I have already used up 8MB out of the 100MB. I was alarmed because I have been using etisalat 100MB/month, and that 8MB consumed on MTN would have been about 2MB on etisalat for that short browsing period. I went further using the MTN to be sure of my discovery and I fully confirmed that MTN configured their system to use up your data size at a faster rate. You can try it for yourself and see. I think its wise to try all the networks and compare peformance so you can know when you are being cheated.

You are very correct though, in the past i've also complained about this. I once subscribed to the N500 daily plan, then it was 50Mb and you won't believe , but it got finished in about 19minutes!!!!!!! And all I did was open yahoo, soccernet and fb! On the other hand I also use Glo on the same laptop and their 150Mb barely gets to 100Mb before the 24 hours is up, so what's going on? ON THE SAME LAPTOP, WITH OBVIOUSLY THE SAME SETTINGS!! MTN is a fraud!!

crowned:
So they have now finally launched it.Any info abt it?Have they advertised new prices?What are we going to gain from it? i'm really tired of this wait.I hope this is the real deal.

Not to sound like a pessimist, but I doubt it! At least for now!! If you want any significant impact we might have to wait a year or so before everything settles into place and it actually begins to impact our daily browsing.

Djcn:
I left PH on the 4th of this month and i'm presently in benin, pls anyone in benin should confirm MTN has been down for a week now and so i presently rocking on glo. I'm staying around Etete GRA.

Quite right! MTN, Zain and Glo seem to be down in PH at the moment. I haven't been able to connect to MTN at all for over a week now. Glo has also been problematic for about a week. It connects, but moves between HSDPA, EDGE, GPRS  and disconnects every minute or two. I figure a fibre optic backbone that deleivers data to the South East/South South may have been cut somewhere, probably by some construction going on. Funny enough the guys at customer service never seem to have aclue of the technical issues going on iro their network around the country.

Djcn:
I left PH on the 4th of this month and i'm presently in benin, pls anyone in benin should confirm MTN has been down for a week now and so i presently rocking on glo. I'm staying around Etete GRA.

Quite right! MTN, Zain and Glo seem to be down in PH at the moment. I haven't been able to connect to MTN at all for over a week now. Glo has also been problematic for about a week. It connects, but moves between HSDPA, EDGE, GPRS and disconnects every minute or two

@Orangeman, the law does not give you what you don't ask for?? The Ibru family started Oceanic bank. That Cecillia is guilty of fraud doesn't mean the whole bank should be taken away from them. If the value of her fraud is N195bln, then that it what the law will recover from her!! If the balance of her wealth still entitles her to own 10% of Oceanic bank, then so be it, in the eyes of the law!!!

I don't know why everything takes forever in Nigeria. Heard on CNBCA a few days ago that a study had been done on thermal mapping of South Africa and based on that, the area with the highest solar radiation (Northern Cape region) would get a 5000Mw solar park which should be up and running by 2012/2013!!! Yet, here in Nigeria we have been building gas plants for almost 6 years, with no end in sight. If a solar park can deliver 5000Mw in a relatively short time, why are we struggling with so many 350Mw sized gas plants, with all the sunlight we have in the North??

I'm inclined to agree with the first poster. Take alook at some of our workers (i'll pick the bankers); many of them go around marketing stuff they have no clue about (especially the ladies- sorry). Even if the bank hasn't trained you enough, many of these marketers studied related fields (accounting, bus admin, economics etc) and yet cannot take the time to educate themselves on the new banking products etc, but they will have time to go outside and look at clothes that a friend is selling in the boot of her car

Also look at our graduates! I've seen an accounting graduate who couldn't seperate accounting transactions into debit and credit to create a trial balance!!

The problem is that our society has become so corrupt and lacking in values that being smart and skilled has little or nothing to do with how successful you can become, so no one sees the need to invest in being smart/skilled. We have the dumbest people in our national assembly, many girls sustain themselves in banking by sleeping with men to get access to deposits (I used to be a banker so i know these things), or sleep with top management to stay relevant within the bank, students bribe lecturers to pass exams and so on,

Well, one man's meat is another man's poison, I guess the bottom line is that these internet services differ considerably depending on where you are, distance to base station, quality of laptop or phone modem and the quality of the 3G network where you are. It's understandable that both networks would pay more attention to Lagos, since its such huge market. Lekki and Jakande estate may have had an upgrade done, while Festac/Ph area might not have, finito!!

Maybe tobyk lives in Lekki. I stayed in Lekki for a few days recently and that's the only place I've seen Glo performing very fast. It was averaging 1.2mbps, but in Festac, PH and Ibadan (the other places i've tried using Glo) it was crap

Glo is just a big disappointment, all hype and no action on this their Glo1 cable. They have dug up the whole PH with nothing to show for it. Even their Glo modem is so inconsistent and unreliable!!!

This is to everyone out there!! Please beware of the new MTN bundles. They are promoted as a benefit to the consumer. However, I subscribed to the FUNLINK bundle, which is gives 50minutes of "on net" calls, 200 "on net" sms and 60Mb browsing. To my surprise, my first on net call was 1minute 28 seconds, but the balance told me that I had 48 on net minutes left!!!! I.e they have deviced a smart way of returning people to per minute billing!!

My advice to everyone, just dump MTN and go for Glo or Etialat whose rates are clearly stated at 25k/sec or N15/min, cos with MTN, by the time you have made 25 calls of 1min 10 secs, your 50 on net minutes are gone, when all the time you've really spent on the phone is actually 29mins 10 secs.

BEWARE!!!

Ah, !!! Tyhe beauty of competition! First the data allowable goes up and when that doesn't add many more customers, then the prices will come down. Though MTN will always be the last to bring down prices cos they know they have the best speeds and reliability and they know the competion (glo) isn't really offering anything to worry about for now.

100kbs na speed!!!!?

Well, maybe a little effect on the pricing considering Glo just introduced Always micro, but that is not giving much up by way of price sha!! As for performance, I agree totally, the performance is still spotty at best. But its always relative. I agree with someone who said Lekki was amazing cos I was in Lekki a few months ago and MAN was it fast, but maybe it had something to do with the fact that the Glo 1 landing station is on Alpha beach, a stone throw away,

I agree with you guys that comparison between countries is not very easy to do. But my bone of contention is that the sector should be privatised. Period!!! It will be left to the new companies to determine the prices based on the size of the market, price of gas, overheads etc, but the truth of the matter is that if we are honest we can obviously see that it will get more expensive because we will be almost developing the infrastructure from scratch unlike other countries who have had effective and efficient power infrastructure on ground for decades and for whom economies of scale have set in!! The same happened in telecoms, it was initially N50 per min cos these guys had to build masts, install equipment etc but now its as low as N18 per min( if ur on a contract line) cos these initial fixed costs are now sunk costs. In fact, if not for lack of electricity ( the problem this no electricity is causing ehn) depreciation of the naira and inflation, it would probably have dropped to N10 per min by now!!

Nigerian's will castigate him, but he's saying the truth!! We must bite the bitter pill before things get better. Govt obviously can't improve the sector and private participation will only come into Nigeria in a deregulated and profitable environment, and N7 is just not profitable!!!
We think about economic policy most times about the short term impact on our pocket, but what about the biliions of $ in FDI and jobs it will provide for people who may never have found work!! If we had no MTN, Zain, Glo, Starcomms, Multilinks, Visaphone etc and only NITEL, where would the people who work there today be working now

The other guy says his bill is $130. Thats N20k+. Fine it's available, but if there is no light can you pay anything, especially if you have prepaid meters? So N22 * 0Kwh= N0, while N7*0Kwh=N0. Meanwhile, generator is roughly N42/Kwh, so doesn't it make sense to substitute N42 with N22 on the assumption that it will even be that expensive here all said and done, given our gas resources and economies of scale!!

Like everyone has said, the speed you get depends on the distance to the mast, the state of the network at any point in time (if the network is busy for voice, how much more for data) and what is available i.e GPRS, EDGE, WCDMA, 3G or 3.5G.

Having said that I have used both MTN and GLO and though MTN is not consistent and the connection goes on and off many times, for the moments that the connection is good it appears to be faster then Glo.

Glo doesn't have connection issues, but even on their HSDPA, which I believe should be the fastest, it is still rather slow. Its ok for yahoo, sending emails etc, but for multimedia (videos, music, movie trailers etc), it is a no, no. MTN will deliver multimedia better, but ONLY at the times the connection is at its best.

Like someone said, a better solution may be those who dedicate their resources to data only like DOPC, Swift, IpnX and Cobranet. Of these, IpnX is reputed to be the fastest, but these also depend on distance to mast, users on the network etc, but I guess they are more stable since all they do is data and perhaps Voip.

Ciao

Like everyone has said, the speed you get depends on the distance to the mast, the state of the network at any point in time (if the network is busy for voice, how much more for data) and what is available i.e GPRS, EDGE, WCDMA, 3G or 3.5G.

Having said that I have used both MTN and GLO and though MTN is not consistent and the connection goes on and off many times, for the moments that the connection is good it appears to be faster then Glo.

Glo doesn't have connection issues, but even on their HSDPA, which I believe should be the fastest, it is still rather slow. Its ok for yahoo, sending emails etc, but for multimedia (videos, music, movie trailers etc), it is a no, no. MTN will deliver multimedia better, but ONLY at the times the connection is at its best.

Like someone said, a better solution may be those who dedicate their resources to data only like DOPC, Swift, IpnX and Cobranet. Of these, IpnX is reputed to be the fastest, but these also depend on distance to mast, users on the network etc, but I guess they are more stable since all they do is data and perhaps Voip.

Ciao