Job Title: Sale/Marketing/Business Development Consultants
Location: Lagos, Ibadan: Job Type: fulltime


The Brand: Contact Centre support professionals are leading customer service consultants on contact center people, processes and systems are seeking additional consultants to market, sell our best practice products and develop relationships with our commendable and fast growing customer base. Contact Center Support Professionals Limited, founded in 2007, is an industry leader in customer service, serving the service and support needs of corporate Multinationals

Job Requirements
• A Bachelor's degree
• Required Experience: 1-3 year(s) Sales/marketing Experience
• Excellent presentation and public speaking skill
• Be results-driven, high energy level, creative, innovative and committed to high standards of performance.
• Applicants must demonstrate integrity and high personal ethical standards
• High audience management/persuasive communication skills
• Professional outlook and eloquent/emotive communication skills
• Have a Strong strategic focus and Ability to transfer leads into appointments and then into sales.
• Ability to organize Sales /Marketing Seminars and workshops

Responsibilities:
• Self-Generation of new customers for the Company
• Representing the brand as a keynote speaker in open seminars and sales events
• Presentation and demonstration of relevant products and services to potential customers as part of the sales effort.
• Great coaching and career counseling skills
• Analysis of client requirements and formulation of suitable solution, features and specifications.
• Comprehensive performance reporting on business development initiatives including the preparation of customer call reports and weekly activity reports
• Plan approaches and pitches.
• Achieve Targets

Compensation Program:
• Floating Base Salary (NGN100,000) and excellent Commission , Health Insurance
Send Resume to: customerservice@ccsponline.net Call: 08064835757. Application Closing Date : 05 July 2015.

Vacancy exists for Call Centre Representatives in a Sports betting Company.
Job Location is Ojuelegba, Lagos.

Requirements

Candidates must have:
1. Good verbal and written communication Skills
2. Customer Service Orientation
3. Good organizational skills and attention to details
4. Ability to work in Teams
5. Good Typing skills and proficient in Microsoft word ,Excel, and Power point.

If you are interested, Please come with your CV's at Contact Centre Support Professionals (CCSP) tomorrow for an on the spot interview.
Also come along with a Processing Fee of N2,500.
Address is 7 Ikorodu Road opposite BRT Bus Stop, Maryland Ikeja.

Time is 10 am prompt.

Contact Centre Support Professionals requires the services of a Full Time French Tutor.

The candidate must have excellent french and English accent, capable of tutoring both children and adults up to advance level and with the ability to translate and interpret from English to French and vice versa.

Job Location is Lagos.

Previous Experience and Educational qualification is an added advantage.

Remuneration: Attractive

Apply with 3 copies of your CV and 3 passport photographs at Contact Centre Support Professionals, No 7 Ikorodu Road by BRT Bus Stop Maryland Ilkeja Lagos.

Handling Irate Customers and Difficult Situations

Distinguish your organization from the competition in the way it handles customer complaints.



Dear Professional,
Contact Centre Support Professionals (CCSP) in conjunction with Service Quality Institute (USA) brings to you the latest in the training series of the world’s number one customer service guru and the President and Founder of Service Quality Institute, John Tschohl.
The Training comes up this July and August 2014 with complete Participants manuals and CDs and is captioned:

“Handling Irate Customers and difficult Situations"

Course fee: N35, 000/participant.
Venue: 7 Ikorodu Road, Maryland Lagos.
Course Description: Handling Irate Customers and difficult situations
Duration: 2 days

Training Dates:
Groups Duration Date
Group A 2 days Wed 24th and Thursday 25th July 2014
Group B 2 days Sat 26th Jul & Sat 2nd Aug 2014.

Nominate your employees for this training, and enhance their service delivery skills. This is a great opportunity for skills acquisition and sharing of experiences across organizations and industries.

In this Training, you will learn how to:
• Diffuse irate customer encounters
• Overcome difficult situations with customers
• Develop a routine to handle problems
• Recover following stressful encounters.

Who should attend?
• Contact Centre Professionals
• Sales and Marketing Representatives
• Personal assistants and receptionist
• Order fulfillment professionals
• Secretaries and key account managers



For Enquiries and Booking contacts: Call Ngozi|234-8032253999 or Sam|234-8028096294

Email:[email]customerservice@ccsponline.net[/email], Web: www.ccsponline.net

Thank you for Choosing CCSP Nigeria

We Train; We outsource; We recruit

rhonnie: Please what are the qualifications for the job?

HND, BSC, and OND with good communication and computer skills can apply as well.

Interviews still ongoing at Contact Center Support Professionals(CCSP) for the position of a Contact Center Representative. Job location is Montgomery Road, Yaba; Applicants residing in Yaba and its Environs are preferable. If you are interested, kindly come with 3 copies of your CV and 3 Passport Photographs for an immediate Interview on Thursday and Friday 9th and 10th January respectively at CCSP 7 Ikorodu Road by BRT Bus stop, Maryland Lagos; Time is 10am prompt.

Dear Professional,


Contact Center Support Professional (CCSP) [/b]is happy to announce to you that our 2014 Training Calendar for January to June is now available. We have a variety of courses on offer for both individual and corporate trainings.

[b]Courses available include but not limited to:

• Professional Diction & Impression Mgt Skills.
• Call Centre Troubleshooting, Escalations & Query resolution
• Effective communications, Telephone & Call Handling Skills
• Customer Service Excellence for front line Professionals
• Outbound Telemarketing, Cross Selling/Upselling Skills
• Customer service /Contact Centre Performance Matrix
• Performance, Agreement. Coaching, Monitoring, Evaluation & Feedback
• Essential Skills for Contact Centre leadership
• Customer Emotional intelligence & Feelings for professionals


To view the detailed Calendar, click on the link below.
http://www.ccsponline.net/wp-content/uploads/2013/10/CCSP-Calendar-Jan-June-2014.pdf

Other Courses on offer include:

1. ABP Foundation Project Management Professionals

Learning Outcomes:
• Concept of Project Management
• Project Brief
• Methods of Managing Projects
• Project Initiation, Project Risk Identification/Management
• Project Responsibilities

To read more, follow this link: [url]http://www.ccsponline.net/wp-content/uploads/2013/04/Project-Management-Professional.pdf
[/url]

2. ABP Intermediate Award in Entrepreneurship

Learning Outcomes:
• The Concept of Entrepreneurship
• New Business Venture Creation
• Business Plans/Proposals/Presentations
• Market Penetration/Customer Acquisition
• Business Finance/Leadership/Manangement

To Read More, follow this link: http://www.ccsponline.net/wp-content/uploads/2013/04/Entrepreneurship-Flyer.pdf

For Enquiries and Booking Confirmations; Call Ngozi: 2348032253999, or Ann: 2348033657519
Or Visit us at Contact Center Support Professionals(CCSP),
7 Ikorodu Road, by BRT Bus Stop Maryland, Lagos.


Visit our Website: www.ccsponline.net

Dear Professional,

Empower Yourself, Expand your Career Scope, and Diversify your Skills!

Contact Center Support Professionals (CCSP) in Partnership with Service Quality Institute (USA) brings to you an opportunity to improve your employ-ability skills, expand your career, and Increase your chances of getting multiple job offers.
Acquire five different Certifications for Customer Service and Call Center Professionals in one bundle;
- Certified Service Delivery Professionals (USA)
- Feelings For Professionals (USA)
- Essential Skills for customer Service Excellence
- Essential Skills for Call Centre Professionals
- Social Media Customer Experience Management

Cost

Training and International Certification cost NGN 65,000 only. *No hidden Charges.

Training Starts: Saturday 7th Dec Duration: Six Weeks

Why Choose this Certification Program
- Offers International Recognition and Influence.
- Powerful tool for Career Advancement
- Contributes to Higher Salaries and bargaining power for employment
- Incorporates best practice and the latest Industry thinking.

For more enquiries and booking confirmation

Call Ngozi on 08032253999; or Ann on 08033657519

To read more click http://www.ccsponline.net/wp-content/uploads/2012/12/CSDP-Modified.pdf or Visit www.ccsponline.net

Contact Center Support Professionals(CCSP) is recruiting for one of her clients. Job location is Yaba and Isolo; If you are interested, kindly come with 3 copies of your CV and 3 Passport Photographs for an immediate Interview Tomorrow Friday November 22nd at CCSP 7 Ikorodu Road by BRT Bus stop, Maryland Lagos; Time is 9am prompt. For more info, please call 08032253999 or 08033657519.

The address is Contact Center Support Professionals, 7 Ikorodu Road, BRT bus stop Maryland, Lagos.

Dear Professional,

Empower Yourself, Expand your Career Scope, and Diversify your Skills!

The Intermediate award in Project Management Professional is awarded by ABP and endorsed by ABE. This qualification has been designed in relation to the UK National Occupational standards and offered in partnership with Contact Centre Support Professional Nigeria. The content has been developed in line with the best practice skills and knowledge set required by employers. The qualification is delivered with 40credit hours on customizable schedule basis for corporate organizations.

Cost
Training and International Certification cost NGN 75,000 only. *No hidden Charges.
10-15% Discounts applies to teams up to 10 participants

Training Options (Open Programs):
Weekend (Saturdays): 2nd Nov-30th Nov 2013
Week days (Fridays): 1st Nov- 29th Nov 2013

Why Choose this Certification Program
-Contributes to Higher Salaries and bargaining power for employment
-It Opens Doors to New Career opportunities
-Offers International Recognition and Influence.
-Establishes Credibility and trusted on your ability to perform on project objectives.
-Diversified skills set for career advancement in all Industries and Sectors
-Knowledge transfer by dedicated and highly experienced team of independent Facilitators with years of experience drawn from different multinational organizations across industries.

For more enquiries and booking confirmation call Ngozi on 08032253999; 08099451919
To read more, visit[url] http://www.ccsponline.net/wp-content/uploads/2013/04/Project-Management-Professional.pdf[/url]

Empower Yourself, Expand your Career Scope, and Diversify your Skills!

PROJECT MANAGEMENT PROFESSIONAL (UK)
The Intermediate award in Project Management Professional is awarded by ABP and endorsed by ABE. This qualification has been designed in relation to the UK National Occupational standards and offered in partnership with Contact Centre support professional Nigeria. The content has been developed in line with the best practice skills and knowledge set required by employers. The qualification is delivered with 40credit hours on customizable schedule basis for corporate organizations.
Cost
Training and International Certification cost NGN 75,000 only. *No hidden Charges.
10-15% Discounts applies to teams up to 10 participants
Training Options (Open Programs):
Weekend (Saturdays): 2nd Nov-30th Nov 2013
Week days (Fridays): 1st Nov- 29th Nov 2013
Why Choose this Certification Program
Contributes to Higher Salaries and bargaining power for employment
It Opens Doors to New Career opportunities
Offers International Recognition and Influence.
Establishes Credibility and trusted on your ability to perform on project objectives.
Diversified skills set for career advancement in all Industries and Sectors
Knowledge transfer by dedicated and highly experienced team of independent Facilitators with years of experience drawn from different multinational organizations across industries.

For more enquiries and booking confirmation call: 08032253999; 08099451919
Venue: Contact Centre Support Professionals, 7 Ikorodu Road Maryland BRT Bus stop, Ikeja Lagos.
To read more, visit [url]www.ccsponline.net [/url]

Pls am for msc environmental chemistry, anyone with d past questions? I need it urgently o, tnx.

GP15: Ship House in Abuja should also be included.

That's it! one beautiful achitectural design.

Tunjman: The National theatre, Lagos should also be in this category...it's the only building with unusual architecture in Nigeria.

Not only that, the Defence HQ aka the ship house in Abuja is also remarkable. It looks like a gigantic ship, wish I have a picture.

Nigerians!!! We all need to get rid of our bitterness. Is the probe supposed to be on the Capital Market or on how much she spent on a meal in Transcorp? Poverty has realy eaten deep in us that we cannot reason objectively once its money issue and the NAS knows this. That is why they're using this whole saga to incite Nigerians and divert their attentions from the real issues on ground. Nairaland is evident of that fact.

What is wrong wth nigerians and nlanders?? They turn everything to a tribal war. Like someone rightly said above, if u av bn to that bridge head market, u'll even wonder why it took d govt too long to make this decision. That place is a complete eyesore even worse than oshodi b4 fashiola sanitized it. The worse part of it is that it is located at the niger bridge head which is the main entrance to the SS/SE states. So how anybody would not want that place sanitized and developd beats my imagination. If d govt has made adequate provision for an alternative place, they should move jor and stop complaining. The onitsha main market is a well organized market and there are hausa and yoruba traders there as well. We dont hear that d govt is pursuing anybody there, so why cry foul over this? For those of u saying ibos shld be cleard from alaba, alaba is an organized mkt and Fashola is not a fool. So u guys should just take a chill pill.

Nigerians!!!!! Na wa o!

We dont even understand what prophecy means? Why cant we christians concentrate on living a christ-like life and effecting a positive change in our world instead of looking for prophecies concerning our future. Why would you even want to concern yourself about what's happening in your life and what the future holds for you when as a christian, your life and your future are secured in God's hands? It simply means we do not have faith and trust in GOD! And my bible tells me that without faith, it is impossible to please God.

I tire for my people!!

I am realy disappointed wth some of the comments from so cald xtians here. The kind of abusive words that come out from their mouth makes one wonder if they realy understand what the title 'Christian' means. And we wonder why the World doesnt take us serious. True, we'r commissioned to spread the gospel, but not at the expense or discomfort of others. Honestly if i were to be a non christian, i doubt if preaching in a bus will make an impact on me. Same goes for use of loud speakers in residential areas. It doesnt matter whether its a church, mosque or club, It constitute public nuisance and its wrong. I remember a day i spent a night in my aunt's house, i didnt sleep a wink d whole night simply because the church opposite had an all night vigil. Nothing wrong with doing a vigil, but must it be with d megaphone in full blast all thru d night with their drums being played?? What happend to 'praying in secret so ur heavenly father will reward u openly'? That is the height of insensitivity IMO. The residents are people who will av to go to work d following day probably leave their homes as early as 6am. And they will join a bus only to meet part2 of the disturbance in the person of a preacher or drug seller. Pls lets condemn what is wrong and stop being sentimental. We should apply wisdom and be moderate in all things. Christianity is a way of life and ur lifestyle is d 1st and greatest tool of evangelism.

Siena:

For those that are short-sighted, yet choose not to wear their glasses or corrective lenses, do you guys drive? And do you drive without your glasses? Because if you're short-sighted, you definitely shouldn't be behind the wheel of a car without 20/20 vision!

Definitely not! Cant imagine driving without my glasses. That will be a short cut to hell! When am ready to drive, i sure will go get a replacement.

Bn wearing mine for over 15 yrs now. Am shortsighted and also felt the initial excitment of seeing so clearly. But got tired of the damn thing over time. Forgot them in my parents home when i travelld last yr and never botherd getting a replacement. I know i still need them, but for now let me enjoy the freedom.

I weep for Nigeria! This country is finished. It is now confirmed, 80% of nigerians are criminals and most of them are on Nairaland. People, be careful o! Dont give out ur personal info on this site else u fall their victim.

Freiburger:

Can't you sense jealousy from the poster? He even went that far saying his younger brother has taken over his place as the breadwinner. And besides, does the fact that your 23yr old brother is younger than you automatically implies he can never make it before you?
I don't support making money from dubious activities, but the notion that it is a taboo when a young man makes money is wrong. The young man must have explained the source of his sudden wealth to his parents and decided to put the jealous brother out of the game.

Abeg dont misquote me o. Where in my post did I say a young man cannot make money or that a younger sibling cannot be richer than d elderly ones? My younger sister earns more than I do and hence is richer but she's doing a legitimate job. My concern is d SOURCE OF WEALTH! And if the poster is convinced his wealth is ill gotten(which is obvious even to a blind man from the OP's write up), he has every reason to be concerned and instead of giving him d advice he asked for, u resort to calling him jealous. And if u believe that idea of urs that his parents are aware of the brother's source of income and still keep it away from OP, then u'll believe anything. @OP, like someone said ur parents are ur best bet. He may not want to listen to u, but if u can talk to ur parents and let them know d dangers involved and convince them, they will in turn talk to him.

What kind of human beings do we av in this country?? OP is concernd about his 18 yr old brother who is obviously involvd in some shady business, and some people are here saying poster is jealous. I cant believe this! This boy is 18 for crying out loud and a school cert holder for that matter! If my 23yr old brother who is a graduate but an applicant suddenly starts throwing money around without any tangible and legal source of income, i will be concerned talkless of an 18yr. What sort of biz is he into that he cant be transparent about if it is legal? This is why this country will remain where it is. Tomorrow we'll be blaming corrupt politicians and the likes of them but here we are, busy calling OP jealous. Nonsense.

Besides MTN has a medical scheme 4 their contract staff, they av off days and as at 2008, they were entitled to 12 days annual leave. Dont know if that has bn increasd now. Like someone rightly pointed out, in as much as Airtel are not their direct employers, they should be involved and concernd wth their welfare. Because whether they like it or not, they work for Airtel. It is Airtel that they represent to the customers. If a call center agent attends well to a customer, the credit goes to Airtel. If he's rude to a customer, it is Airtel that will suffer d negative image and publicity. So when it comes to customer rep job, a company cannot afford to be indifferent to the welfare of the staff.

sholatech:

The truth is very bitter, Apparently they dont know that MTN also outsourced their call centre operations to cnssl and all the agents are paid less than 40,000 naira a month. and they are not less than 5,000 of those agents nationwide!

This is not true. As at 2008 when i worked wth Mtn as a call center agent on contract, the salary was 50k. Over d years its bn reviewd and  is now 90k. I still av friends who work there so i know.

What has manchester united vs norwish city got to do wth PHCN givin us light on independence day??  Na wa o. I had to recheck to be sure i ws  looking at d right topic. Pls moderator, amend the title on d homepage.

johndoe200:

Sometimes women need it, it's just a fact.

Really And what about men What is their own punishment for misbehaving, having extramarital affairs, Bullying their wives, ? Nothing abi? The wife is supposed to bear it all and carry her cross, but when the reverse is the case she should be spanked. Pls dont even let me start.

johndoe200:

I will first like to point out that I am aware that some men have issues regarding domestic violence. I have never understood them but acknowledge that they exist. If a man needs to discipline his woman it should be limited to spanking her at most. Except she is trying to kill him he should never punch her.

I cant believe some men actually think this way. Spanking your wife? As your slave or Child
Women, ah , we don suffer. May God not let us meet men like you.

@Mutter
Was speechless after reading what u went thru. Thank God for giving u the courage to come out when u did.

@ Poster
Please tell your friend to learn from Mutter's xperience and make hay while the sun shines. Life does not have duplicate o. God forbid if anything happens to her, worst case the husband will mourn her for few months and remarry. Life will go on.

I cant wait for the'radical change' to take place, cos am realy tired of the light situation in the country. My area Isheri Berger seems to be the worst of it. Seems like PHCN plays with the switch when it comes to giving light to Isheri.

My own area Isheri Berger, is getting worse. From 6hrs of light in every 24hrs to 6hrs in 48hrs. I've decide not pay NEPA bill again until i see an improvement. Infact am very angry with NEPA or PHCN, whatever they call them.