₦airaland Forum

WE HEARD YOUR COMPLAINTS AND MADE SOME IMPROVEMENTS!

By far the largest complaints we ever had were about our lack of communication. With our new system, all information about your repair is at your fingertips 24/7 LIVE as it happens. Still have additional questions? You can reach your auto advisor without having to make a phone call. The message goes directly to YOUR service advisor, is logged and monitored and if they are not immediately available they will respond as soon as they are free!

BUT HOW DOES IT WORK?
When you come in, you will receive a welcome email like the one below with a link were you can monitor all aspects of your repair.
https://www.dropbox.com/s/httjn56zyrcc15o/Shopware%20Welcome%20Email.png?raw=1

The link will take you a webpage like the one below.
https://www.dropbox.com/s/hmi65xtc4oddfwp/Shopware%20Message%20Screen.png?raw=1


From this page you can MESSAGE YOUR ADVISOR...
https://www.dropbox.com/s/zc9gxmzsavemxlz/Shopware%20messaging.png?raw=1


View the different recommended repairs and their estimated costs (broken down into parts and labor per service as well as in total)...If you scroll down the page, you can also see any findings and notes to and from your auto advisor...
https://www.dropbox.com/s/d4ftl0us22uow1n/Shopware%20Message%20Screen%202.png?raw=1

And approve all or part of the estimate without ever having to come into the shop or make a phone call! Pertinent pictures will even be available to view of your vehicle repair!!! No more being placed on hold, no more waiting for a callback
https://www.dropbox.com/s/zsykofvsufo955f/shopware%20work%20approved.png?raw=1


We continue to try to improve our services and feel that this will address communication issues and help us be more green by reducing paper waste. More improvements are in the works and will communicate them to you as they come.

We thank you for your loyalty and hope this helps continue to build "customer experiences that result in loyalty".

WE HEARD YOUR COMPLAINTS AND MADE SOME IMPROVEMENTS!

By far the largest complaints we ever had were about our lack of communication. With our new system, all information about your repair is at your fingertips 24/7 LIVE as it happens. Still have additional questions? You can reach your auto advisor without having to make a phone call. The message goes directly to YOUR service advisor, is logged and monitored and if they are not immediately available they will respond as soon as they are free!

BUT HOW DOES IT WORK?
When you come in, you will receive a welcome email like the one below with a link were you can monitor all aspects of your repair.
https://www.dropbox.com/s/httjn56zyrcc15o/Shopware%20Welcome%20Email.png?raw=1

The link will take you a webpage like the one below.
https://www.dropbox.com/s/hmi65xtc4oddfwp/Shopware%20Message%20Screen.png?raw=1


From this page you can MESSAGE YOUR ADVISOR...
https://www.dropbox.com/s/zc9gxmzsavemxlz/Shopware%20messaging.png?raw=1


View the different recommended repairs and their estimated costs (broken down into parts and labor per service as well as in total)...If you scroll down the page, you can also see any findings and notes to and from your auto advisor...
https://www.dropbox.com/s/d4ftl0us22uow1n/Shopware%20Message%20Screen%202.png?raw=1

And approve all or part of the estimate without ever having to come into the shop or make a phone call! Pertinent pictures will even be available to view of your vehicle repair!!! No more being placed on hold, no more waiting for a callback
https://www.dropbox.com/s/zsykofvsufo955f/shopware%20work%20approved.png?raw=1


We continue to try to improve our services and feel that this will address communication issues and help us be more green by reducing paper waste. More improvements are in the works and will communicate them to you as they come.

We thank you for your loyalty and hope this helps continue to build "customer experiences that result in loyalty".

WE HEARD YOUR COMPLAINTS AND MADE SOME IMPROVEMENTS!

By far the largest complaints we ever had were about our lack of communication. With our new system, all information about your repair is at your fingertips 24/7 LIVE as it happens. Still have additional questions? You can reach your auto advisor without having to make a phone call. The message goes directly to YOUR service advisor, is logged and monitored and if they are not immediately available they will respond as soon as they are free!

BUT HOW DOES IT WORK?
When you come in, you will receive a welcome email like the one below with a link were you can monitor all aspects of your repair.
https://www.dropbox.com/s/httjn56zyrcc15o/Shopware%20Welcome%20Email.png?raw=1

The link will take you a webpage like the one below. From this page you can view your advisor, MESSAGE YOUR ADVISOR and view the different recommended repairs and their estimated costs (broken down into parts and labor per service as well as in total).
https://www.dropbox.com/s/hmi65xtc4oddfwp/Shopware%20Message%20Screen.png?raw=1


If you scroll down the page, you can also see any finding and notes to and from your auto advisor and approve all or part of the estimate without ever having to come into the shop or make a phone call! Pertinent pictures will even be available to view of your vehicle repair!!! No more being placed on hold, no more waiting for a callback
https://www.dropbox.com/s/d4ftl0us22uow1n/Shopware%20Message%20Screen%202.png?raw=1
https://www.dropbox.com/s/zc9gxmzsavemxlz/Shopware%20messaging.png?raw=1

We continue to try to improve our services and feel that this will address communication issues and help us be more green by reducing paper waste. More improvements are in the works and will communicate them to you as they come.

We thank you for your loyalty and hope this helps continue to build "customer experiences that result in loyalty".

WE HEARD YOUR COMPLAINTS AND MADE SOME IMPROVEMENTS!

By far the largest complaints we ever had were about our lack of communication. With our new system, all information about your repair is at your fingertips 24/7 LIVE as it happens. Still have additional questions? You can reach your auto advisor without having to make a phone call. The message goes directly to YOUR service advisor, is logged and monitored and if they are not immediately available they will respond as soon as they are free!

BUT HOW DOES IT WORK?
When you come in, you will receive a welcome email like the one below with a link were you can monitor all aspects of your repair.
https://www.dropbox.com/s/httjn56zyrcc15o/Shopware%20Welcome%20Email.png?raw=1

The link will take you a webpage like the one below.
https://www.dropbox.com/s/hmi65xtc4oddfwp/Shopware%20Message%20Screen.png?raw=1


From this page you can MESSAGE YOUR ADVISOR...
https://www.dropbox.com/s/zc9gxmzsavemxlz/Shopware%20messaging.png?raw=1


View the different recommended repairs and their estimated costs (broken down into parts and labor per service as well as in total)...If you scroll down the page, you can also see any findings and notes to and from your auto advisor...
https://www.dropbox.com/s/d4ftl0us22uow1n/Shopware%20Message%20Screen%202.png?raw=1

And approve all or part of the estimate without ever having to come into the shop or make a phone call! Pertinent pictures will even be available to view of your vehicle repair!!! No more being placed on hold, no more waiting for a callback
https://www.dropbox.com/s/zsykofvsufo955f/shopware%20work%20approved.png?raw=1


We continue to try to improve our services and feel that this will address communication issues and help us be more green by reducing paper waste. More improvements are in the works and will communicate them to you as they come.

We thank you for your loyalty and hope this helps continue to build "customer experiences that result in loyalty".

Pearl1910:
https://www.nairaland.com/2653841/uber-partner-lagos-please-share/4777#114265459

Can we support this young hardworking Nigerian youth to get back on his feet after losing alot?

He had to drive Uber/Bolt after he lost his job in the Bank due to Covid-19 Pandemic in 2020. Luck shined on him and he met his fiance on the job and they planned their wedding. Only for this unfortunate event to occur on their way back from the engagement.
They have had to sell properties and a car to pay for hospital bills. Although he is recuperating, he can't walk yet because he hasn't fully healed of his wounds.
His wife, an Accountant, who lost her job due to the accident is currently job hunting. Thanks goodness she is back on her feet.

The people that own the Sienna car haven't paid any compensation, rather they are trying to get their car out from the Police station through influence and backdoors.

So any form of assistance that can be rendered to this couple to help them rise up again and start a new life will be much appreciated.
Whether job for his wife, help for him to get justice or financial support to continue his therapy, drugs and stand on his feet.

All Donations should be forwarded directly to his account details below;

Adetomiwa Tayo
0452407151
Gtbank

I am a Nairalander and this story is verified by me and others in the person's of
Felicity001
Dru23
Viking07

You can reach him on
Zero eight zero 267872 double zero
Or his social media handles;
FB: Ty tomiwa
Twitter: Teewhytomiwa

Thanks for coming through for a brother.
God Bless!!!

Cc...
Seun
Lalasticlala
Gazzuzz
Radautoworks

Needful done.

Ixodes:
Hello still available?

I believe the spray but not the incense... You have to contact the shop directly. I haven't been on ground recently. Contact info in my signature

We closed for a little and implemented some changes, some of which are ongoing. We have reopened and when all the changes are fully in effect we will be even better than when we first started! Some other big things are also in the works which I will announce when the ink is dry. It will alleviate a LOT of problems.


Please bear with us. When I return I will attend to anyone with leftover grievances.

Awwwww sh!t....

biosilicon:
Received the 10k. Thanks.

I apologize that it even happened in the first place. Thank you again for calling it to my attention.

nwauwa:
No I do not remember who I spoke with then. It’s been over 4 years, I can’t possibly remember.
However, if you guys still keep records,I can give you my phone number (which I registered with you guys then) to trace my claims.

PS: You had a baby girl then. I saw her in her cute little play pen in the restaurant all the times I came

Wow that is a long time ago! Yeah email me your number

biosilicon:
Thank you. I have sent an email. It also contains an alternative email address.

thank you

dru23:
Some of these complaints are legit.. But most of it are people using different moniker to make false accusations " we no go mention names" he/ them know themselves. ......

Try and weed out the legit ones and the fake ones ....

thanks jare. That's why I said I will deal on one on one basis after looking into internal issues first.

biosilicon:
Ok, I think the issue is from your end. I receive mails at that address, nothing wrong with my email.

I have tried from multiple emails and domains including my personal email and they all bounce back. Since I seem to be receiving your messages, please email bank details for the 10k refund as a start.

biosilicon:
Thanks, so what should i do?

tried to reply you and got this...

GloriousGbola:
Meeen - too many horror stories. This is not a one off, it is systemic.

I have to thank sukkot for taking the bull by the horns, even if the self-servicer was only looking for cruise

I had been meaning to create a thread and kept on postponing.

At the very least na caveat emptor.

I would have spent much less fixing my cars issues.

My perspective - its a staffing issue. The guy who spilled superglue on my seat was thoroughly lackadaisical.

System is back up. Please try again.

nwauwa:
I called twice to complain and nothing came out of the calls. I decided to count my loss and move on.

I'm sorry about this. Do you remember who you spoke to? This is the fundamental core of the company that parts are guaranteed!

biosilicon:
Apart from my issue, You said the 10k diagnosis fee is deducted from bill, but this is not my case.

It should have been. That will be corrected.

nwauwa:
I have taken a car for AC issue to Radauto in 2017 . I was billed 180k(excluding workmanship)for compressor and total overhaul of cooling system. I waited over 6 weeks for the parts to arrive Nigeria, took the car there and it was "fixed" and i paid for workmanship and gas(i cant remember amount)
Driving out from their shop to vgc, there was mild traffic, Ac wasnt working. I drove back to them and complained. They said it wasnt tested in traffic
Long story short, took the car to an Ibo guy at Abijo. He changed the whole cooling system again with tokunbo and AC is chilling till date. [b]I ended up selling Rad's compressor to aboki for chicken change [/b]because no one else would buy it

Why?? It was our product and we did the install. We'd have taken it back. Did you ask?

Kingdemu:
Shut your crap! So na for my head you wan take shine? You couldn't tough it out with your workers in order to fix your mess na on top my head you wan get strength. I repeat, I wish you one day mess with the wrong person who would sue your fraudulent ar$e for what it is worth!

If you're that sure, feel free to contact me directly with your real identity and let's take this to court keyboard warrior. Until then, sit In a corner. I have more important things to attend to.

Kingdemu:
I wish someone out there would sue their fraudulent ar$e someday

these are strong words and I highly recommend that if you choose to use the word "fraud" what we do go to court and hash it out.

nwauwa:
I forgot to add, they forgot some of their tools on my bonnet. When i turned back from vgc to them, there was no parking space inside and i was asked to park outside. So i parked, opened my bonnet, lo and behold they left about 2 tools(i dont know the name but it was not spanners or screw driver) in my bonnet.
Mr Glenn came to meet me outside and when i showed him the forgotten tools he exclaimed that they were expensive.

Would i recommend them to anyone? Definitely No.

On the positive side; their jerk chicken was really good so maybe they should close the mechanic side and focus on food

This further adds to what I suspect. They are overwhelmed. I need to find a solution to this whether it's to close down for a while so they can catch up, retrain and reopen on an appointment only basis or put a cap on jobs that are taken in, something. Thank you for this additional information.

zabimaru:
It's sad that someone will use twice the normal amount to still employ the services of a trial and error specialist.
I initially thought the "oga" that's built like a "trailer" is ASE certified?
If yes, why all these half baked jobs? Or they have started "sorting" the exams or buying "dumps"?

Most likely one of the reasons I don't advertise. They are overwhelmed.

jceesquare:
Radautoworks needs to retrain their technicians and quality control personnel.

If they could forget to tighten something as small as the battery terminals as complained by this new case (that made the car go off while returning home), then your guess is as good as mine on how they pay attention to details on handling sensitive repairs.

It's understandable how overwhelming and difficult it could be to keep track of repair processes especially when you have several cars to work on in the workshop simultaneously, so the quality control guy should not just take cars for short test drive and certify cars okay. He should go above and beyond to test drive cars in different scenery (traffic, hard acceleration, cruising speed, bumpy roads) to replicate the situations that might cause issues with the car base on the repairs done. And when he's back at the shop, he should go over the job to ensure all bolts are tightened, all clips are well fitted, and everything is fine before informing the customer to come pick up their car.

I agree with the bolded statement.

It seems I have been away too long. We deal with thousands of cars and while I expect the occasional problems some of these do not seem like they should have escalated to this point. I will have to focus some attention away from my current project to find the source of the problem and make reparations where applicable. When that is done, I will be able to focus on individual cases.

In the meantime I would like to tell everyone something Mr transmission-Milex franchisees learn during training: A happy customer tells one, maybe two people. An unhappy one tells 25. In the day of the internet it's more like 250!

What I'm saying is yes, there are problems but we have scores of happy customers that don't even know NL. It is not the main source of our customers. That being said, I check in here occasionally because while few, the customers from here matter. Right now we are sitting at about 1 complaint in 120 customers.

Until I have a chance to get up to speed and find the problem in the shop that's all I can really say.

Thank you

GloriousGbola:
I understand that
1) radautoworks is very very occupied right now. A construction project is a very big deal. As an aside we briefly interviewed that guy who was the site engineer for your first workshop for a similar project.

2) corporate email often has plenty of filters that block out suspicious emails

3) any discussions on NL may devolve into a bullying free for all just as this one kind of did.

4) I am however sure more can be done. If I am having issues like this, anyone without direct access to rad may be suffering the same thing. Disappointment that cannot be communicated and resolved or corrected for.

I completely understand the need for access. It seems sent mail is now working but we are still not receiving mail. A little more patience with me please.

buygala:
@ bolded.. Network of quacks yeah?

When you guys want to collect customer's money, you people collect it sharply without putting the payment process through your "network".. In fact I am sure you people have multiple options for a customer to settle una invoice.. POS, Cash, Transfer, Bitcoin, etc..

E reach customer complaint, you guys suddenly have only one option for official communication which quite conveniently, is happily bouncing upandan like a dud cheque.. Na for customer complaint una suddenly remember say una be "part of network"

What is even more annoying is the guts you have to give this kind of razz explanation ... Mr Gbola is a very nice guy.. If na me you give dis kain Bobo, God knows I go carry soldiers pick up anything and anybody I see in that your shop.. Na for guardroom Glenn abi wetin be him name go resolve the complaint before dem allow am go house..

If your shop has a problem resolving customer complaints, close it down pending the rectification of that problem.. You can't collect money for a service and then blame "part of a network" when you are called to account..

Thank you for your opinion Sir

Op, can you please try again? Some changes that take 1-24 hours have been made so I'm hoping they've taken effect already.

Op, we are working on fixing the issue and I'll send another request as soon as it's fixed. Kindly bear with us.

seunoj:
Madam rad needs to reach out to GloriousG and resolve the issues even if she doesn’t want to being it on here because of obvious reasons. I hope she does that otherwise more pple in the category of may start talking. My opinion

In btw, If I carry car go Radauto and engine oil stain my interior, God knows that the animal that will wash it thoroughly cos I know what I do to my son when he eats inside the car.

100% agree

buygala:
GloriousGbola made too many consecutive posts on the same issue, derailing another man's complaint thread.. Nothing Gentlemanly about that ... E come dey behave like say dem send am come

As for Radu, she has given a quite logical explanation for the toks compressor stuff.. and she is also quite right that whatever explanation she gives about what went down btw her and Mr Gbola will very likely be misinterpreted by some persons who are simply out to hate on her and pull her down

Be that as it may, as it stands, it's safe to say that Radu's workshop should be avoided at all cost..it's quite very unlikely that all the complaints made are unjustly made by haters to pull her down..

And the whole bouncing email thing is quite suspicious. And she hasn't given any explanation for that or more importantly, why they haven't provided an alternative email address for customer complaints pending the resolving of whatever issues the current address has.. . .. If an email address for customers complaints isn't working, what stops her from providing an alternative mail or avenue for such complaints?..last I checked, creating emails are free and quick to create. . It is safe to say that shop sabotaged its own mail to render complaint communication almost impossible for its customers.. That's not the attitude of a shop that isn't shady and that has the interest of its customers at heart.

Now she is blaming haters for not responding to valid customer complaints.. Shey na haters block her email too?.. Abi na the haters also enter her shop work nonsense for customer motor?..

If she was being sincere about giving an explanation about what went down with Mr Gbola, she would have noticed that some of us on this thread were out to bully anyone who comes on to bully her, thereby allowing her have her say in peace.. But no, she had to avoid the issue and still blame haters for not responding to Mr Gbola's complaints..

It's quite disappointing that Madam took this path....its clear that she is her own chief hater.. Dem go give outrageous invoice, still do anyhow with customer motor, then when e come to explain themselves, they suddenly remember haters are waiting to pounce .. Quite shameful

Not when your domain is managed by corporate. It's not that easy. We're working on fixing the problem. Beyond that I don't feel like owe anyone apart from op an explanation because history has taught me great lessons about NL. Ops post on here was the first I had heard of this as I've been away from years as previously stated and until I messaged him and saw his follow up was unaware of the issue. I am not a single store. I'm part of a network so some fixes are not as easy as you would think.

Ishilove:
Buygala, after needlessly insulting GloriousGbola (who is a complete gentleman, btw. You were so fvcking rude) after he gave a very detailed explanation about his experience, this is the 'other side' we have heard.

what is the other side pray tell? I'd love to hear it to!

aieromon:
You might need to put the disclaimer in bold letters, maybe get the client to sign a consent form. Usually, this does not end well especially when the client believes he is paying top naira for the service.

we do