Hi, fellows, do you hate the long queue when you have to go to Carlcare Service Center to repair your phone? Does it bother you wasting long time waiting to be received when there're crowded with people?
With a (Carlcare) Service app, you will never need to worry about that. Just make a Reservation to skip the long queue and enjoy VIP service.
Update your app to the latest version to enjoy this function:

Romanticzigzag:
please I need Tecno w3 battery. whre can be originals in ikeja. please

Hello Romanticzigzag, about it you can try to call the hotline of the nearest Carlcare Service Center, our colleagues will check if it is available or not. You can find contact info in Carlcare App. If it is not available at our Carlcare, we suggest you counsel with local retailer or online shops. Thank you!
Below please find our contact info in Ikeja. Thank you!
1st Floor, No.77 Opebi Road, Ikeja, Lagos, Nigeria +23480022752273/08138615848
2nd Floor, Digital Square, No.20 Obafemi Awolowo Way, Ikeja, Lagos, Nigeria +2349036003533

Wackyrichy:
i have been calling all day but they have not been picking up my calls. Please, can you help me make enquiries regarding the cost of repairing it?

Hello Wackyrichy, I have comfirmed the hotline of Ilorin Carlcare is working well now. Please try again. Thank you!

Wackyrichy:
i have been calling all day but they have not been picking up my calls. Please, can you help me make enquiries regarding the cost of repairing it?

Dear Wackyrichy, sorry about the problem. We have transferred the hotline problem to our colleagues.
@CarlcareOpebi, please check the cost of hot 2 not charging and not switching on repair cost. Thank you!

Emmizay12:
My tecno h3 refuses to bring out display after I power it on ,,dis happens few minutes after putting the phone down,, it also refuses to charge whenever the phone is switched off and it get very hot during usage,,, I virtually have to remove the battery from the phone before I can use it....please what might be the problem

Hi Emmizay12, we suggest you bring your phone to our Carlcare Service Center and ask our colleagues there to help you with your phone problem. You can find contact info of our Carlcare Service Center and its collecting points in Carlcare App (you can download the app and update the app to the newest version). If you can't find contact info, please let us know the state and city you are living in now. Thank you!

Yomigreat:
PLEASE HELP. I just bought itel 1516 and can't call any number saved on my sim card. I am left with option to call with messenger whenever I want to call numbers saved on my sim. Please what should I do?

Hello Yomigreat, for the problem you can try to move contact to phone inner memory from Simcard. If the problem persists, we sugggest you bring your phone to our Carlcare Service Center and ask our colleagues there to check for you. Thank you!

Wackyrichy:

please help, Urgent, my infinix hot 2 fell down, the screen shattered and its not switching on, how much will it cost to fix this and i'm in ilorin, kwara state. Thanks

Hello Wackyrichy, we suggest you call our hotline in Ilorin Carlcare Service Center, our colleagues will check the price for you. Below please find contact info. Thank you!
2nd Floor, Ostrich Bakery Building, 155 Ibrahim Taiwo Rd, Ilorin, Kwara, Nigeria +2349092961418

#CarlcareApp Sign up with Carlcare App and make a Reservation now, to get priority in queuing&enjoy VIP Service. #CarlcareServiceCentre

Ododoeye0020:

Thanks A Lot I Currently Reside In Ede, Osun State

Hello Ododoeye0020, we do not have Carlcare Service Center in Ede, Osun State, but you can send your phone to our collecting point there. Below please our collecting point there. Thank you!
133A, Station Road, Igbale Area, Adjacent Banu So Hotel, Ede, Osun, Nigeria +2348034772228
BTW, we suggest you download a Carlcare App, you can find more info about us. Thank you!

Smbk:

Pls. I just bought this fairly used Tecno Y6, So I
decided to wipe it, and after the wiping I noticed
I can't make any call nor receive from it also to
check balance What it says is that invalid imei.
And I have tried to use mtk engineering mode
apk to bring the original imei back but all to
avail.
Pls. Help what can I do?

Hi Smbk, we suggest you bring your phone to our Carlcare Service Center and ask our colleagues there to help you with your phone problem. You can find contact info of our Carlcare Service Center and its collecting points in Carlcare App (you can download the app and update the app to the newest version). If you can't find contact info, please let us know the state and city you are living in now. Thank you!

Ododoeye0020:
Help my Tecno Y2. Whenever I download anything like pix video after 5minutes it will give me error I'll not be able to play or check the pix dragnet, pelumiv, hayprof, Gsmxpert, aieromon, engrhamid, otikpoko, thom4pal, puskin

Hello Ododoeye0020! We suggest you bring your phone to our Carlcare Service Center nearest to you and ask our colleagues there check it for you. You can find contact info of our Carlcare Service Center in Carlcare App (you can download the app and update the app to the newest version). If you need us send you contact info, please let us know the state and city you are living in now. Thank you!

bodmasfem:
please, I need help on how to install 2go in my tecno h5 phone. I have it installed before but I uninstalled it. now , as I am trying to install it again, it is telling me " application not installed". please, what should I do because I still have enough memory in my phone?

Hello bodmasfem, as for the problem you mentioned, you can try to delete some files and apps you do not use usually. If the problem persists, you can try restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. You can find our contact info in Carlcare App. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

Emmizay12:
Just yesterday my tecno h6 battery died after i used it , and when i tried charging it ,,,my phone refused to recognize that the battery was charging,, i had to use a universal charger before my phone finally booted,, ever since that incident my phone charges for more than a day without getting full,,,,, please is it the fault of the battery or the phone??

Hello Emmizay12! You can try another original charger or USB cable. If the problem persists, you can try to take your phone to our Carlcare Service Center, our technicians there will try to help you with it . If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

simpleworld:
please I need someone to help me out. I was unable to download any application or to updated any application on my itel it1556

Hello simpleworld, please check the google player settings to see if there is update inform. If not, try to download the newest version for apps. If the problem persists,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. You can find our contact info in Carlcare App. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

dbaeous:
Hello,carlcaresophia,i am in osogbo,osun state your address and hotline please?

Hello dbaeous, we do not have Carlcare Service Center in osun, but you can send your phone to our collecting piont there, contact info as below. For more info, we suggest you download and sign in a Carlcare App. Thank you!
Plot 2 Ayedu Layout Gbongan/Ibadan Road, Ogo-Oluwa Area, Osogbo, Osun, Nigeria +2347030263659/+2348056679203

pheesayor:
none of these worked, I even restored factory settings and I lost the IMIEI
My issue is, if I take it to Carlcare center, how long will it take to be fixed as it is my only phone

Hello pheesayor, about the repair time, please call the hotline of our service center directly, our colleagues will check it for you. Thank you!

samadeyemi007:
Please ooooo.
How can I screenshot on tecno w3 It's giving me headache.

Hello samadeyemi007, you can try to press power button and volume down button at the same time. Thank you!

lanreabbey:
my fone screen jerking and touching and opening apps randomly by it self and some part of the screen not touching correctly? cozthat's the issue I'm Facing with my TECNO L5.. I've tried resetting my phone but it still ghost touch. there is no scratch let to talk of a crack, the screen is clean. help me please!!!!!

Hello lanreabbey, your phone may attack by virus. Please try to download security app like 360 security and kill the virus. If the problem perists, you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

donlyone:
Hi CarlCare,

Help with my INFINIX ZERO TWO.

I need to have my infinix zero two screen replaced.How much will it cost, I need to bring it in immediately.

I have been calling your hotlines for months and the replyis always REPLACEMENT SCREEN NOT AVAILABLE.If you guys don't have it I wonder who will. It's been long enough.

I'm beginning to wonder if INFINIX has CUSTOMER SERVICE in Nigeria

Hello donlyone, sorry about the problem. Which Carlcare Service Center did you call? Please try to call our hotline during our working time so we can service you better. Our working time is 9:00 to 17:30 during weekday, and 9:00 to 14:30 on Saturday (we usually do not work on the last Saturday of each month). Thank you!
@CarlcareOpebi

blendz4real:
Greetings all,
Please I need help. I took my phone Infinix x510 for some upgrade because my OS was not having restart option and after that was done I noticed my speaker was no longer sounding loud and clear so the guy said my speaker was bad. I went and had it changed and no improvement the guy who changed the speaker now said I needed to get a factory speaker installed before I can get loud volume again.
Please Nlanders I need your assistance as to fixing my volume/speaker issue.
Thank you

Hello blendz4real, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

destinel:
Hi guys, pls I need help. I juz bought a brand new infinix hot 4.
On first usage, I discovered the phone is overly slow & battery runs down so fast plus some other abnormalities. So i checked my running apps, only for me to discover my ram i not even upto 1gb ram, u can see the screenshot below. This is suppose to be a 2 gb ram fone.
What can I do. Pls advice.

Hi destinel, we suggest you bring your phone, together with receipt ow warranty card, to our Carlcare Service Center and ask our colleagues there to help you with your phone problem. You can find contact info of our Carlcare Service Center and its collecting points in Carlcare App (you can download the app and update the app to the newest version). If you can't find contact info, please let us know the state and city you are living in now. Thank you!

oluadex99:
My fone did not charge again wen it on but show battery charging not counting untill i off it but not fast,again is not working with OTG and cant recognize pc,wat is d problem? If its charging port where can i change it and how much is goin to cost me .....regard

Hello oluadex99! As for the problem you mentioned ,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

lofty900:
I need advice on my phone charging issues. My new infinix note 2 flash charge stopped working this morning. At first I thought it's because the current is low but now I took the charger to the bank and the problem is still there. Please note that I use the original infinix charger that came with the phone and the flash charge feature is the main reason I bought this phone. I've restarted the phone yet nothing. I don't know what the problem is, now the phone charges very slow and it's frustrating. Advice me

Helo lofty900, you can try another original charger to see if it the phone or the charger has problem. If it is the phone problem, we suggest you take your phone to the nearby Carlcare Service Center, our colleagues there will help you check the problem. Thank you!

Bosseth24:
Hello, plz my infinix hot note is giving me tough times, I hv used over 10 charging cords this year, dey don't last at all, even d so called originals, I'm beginning to suspect that my phone is d cause and not necessarily d cord, plz what do I do?

Hello Bosseth24, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

emmathebigg:
hi guyz I notice a few problems of this phone it use to over hit at the back camera side and also the battery dose not last. when charging it there is no flash charging to make it charge faster...guys who is experiencing this kind of problem

Hello emmathebigg! You can try another original charger or USB cable. If the problem persists, you can try to take your phone to our Carlcare Service Center, our technicians there will try to help you with it. You can find our contact info in Carlcare App. If you need us send you address and hotline of our service center, please let us know the country and city you are living in now. Thank you!

Misstoby:
Pls helpppp.... Tried everyone of this on my itel it1551phone but it's telling me no command thank u

Hi Misstoby, we suggest you bring your phone to our Carlcare Service Center and ask our colleagues there to help you with your phone problem. You can find contact info of our Carlcare Service Center and its collecting points in Carlcare App (you can download the app and update the app to the newest version). If you can't find contact info, please let us know the state and city you are living in now. Thank you!

pheesayor:
hello Sophia, please let me know how to go about this problematic tecno phamtom z mini. whenever I try to use wifi or bluetooth the phone hangs for hours and I have to restart severally before it works again.

please help, thanks in anticipation.

cc CarlcareOpebi

Hello pheesayor, for the problem you can try following ways
1. Delete files and apps you do not use usually.
2. Clear some caches in apps like whatsapp, FB etc. ways as following:settings---apps---(choose a app) Clear cache. (remeber to back up important files)
3. Instal apps like file manager,360 security, CCleaner and clean your phone in time.
4. Do not run too many apps at the same time.
5. Insert a SD card (if available), remove apps to it from internal memory. (Better to set it as default memory, ways as following:Settings-storage and memory-Default write disk)
6. Restore factory settings, but remember to back up important files.
If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. You can find our contact info by download and sign in Carlcare App. If you need us send your address and hotline of our service center, please let us know the country and city you are living in now. Thank you!

Nelsizzy:
I think the carlcare center will be best. I m presently in benin

Hello Nelsizzy, below please find contact info of Carlcare Service Center in Benin, our colleagues there will try to help you with your phone problem. Thank you!
No.5-7, Isekhere Street, Off Ibewe Rd, Ring Rd, Benin City, Edo, Nigeria +2348172951002
BTW, we suggest you download Carlcare App, and you will find more info about Carlcare Service Center. Thank you!

richardjemedafe1:
when ever am charging my techno h6 it shows that its charging but the percentage never increase.... I have change many chargers but to no avail..pls can u send me ur number so that we can talk?

Hi richardjemedafe1, we suggest you bring your phone to our Carlcare Service Center and ask our colleagues there to help you with your phone problem. You can find contact info of our Carlcare Service Center and its collecting points in Carlcare App (you can download the app and update the app to the newest version). If you can't find contact info, please let us know the state and city you are living in now. Thank you!

Acebar:
I bought a tecno H7 sometime mid last year. It was serving me well. So This year january it had a software fault which has to do with flashing the Phone which sent to calcare office and it was done. But ever since it was flashed, I don't enjoy the phone anymore while browsing. Unnecessary Ads popping up. Once my data is on I can't do anything if not Google Ads popping up. Pls phone gurus in the house what exactly will I do to stop the Ads popping up. Pls help

hello Acebar, for the problem you can try to download another browser. Thank you!

Nelsizzy:
Plz i need help. I use a Tecno camon c7. Since last week I have been having issues browsing with the phone. Apps like whatsapp n uc browser work just fine buh other apps like fb, YouTube, opera, ig n the rest always show network problem. Dunno wat to do

Hello Nelsizzy, please check your network settings and app settings, if the problem persists, you can try to download the apps and try other versions. If the problem persists, you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

sanyaboy:


Am here in OGUN STATE, ijebu igbo precisely... How much will I cost if I wanna get the board from ur office just price range

Hello sanyaboy, we do not have Carlcare Service Center in Ogun State, but you can send your phone to our collecting points, our colleagues there will help you send your phone to our service center. Thank you!
NO.19 Lalubu Rd, Oke-ilewo, Abeokuta, Ogun, Nigeria +2348106505809
NO.66 Idi-iroko Rd, Sango Otta, Ogun, Nigeria +2347082557021
NO.25 lalubu Road, Okellewo Abeokuta, ogun, Nigeria +2348034348985

For the price of the phone, please call the hotline of the nearest Carlcare Service Center, our colleagues will check for you!
Below website you can find our service center in Nigeria.
https://www.nairaland.com/2078618/address-hot-line-carlcare-service/6