₦airaland Forum

Customer Service Representatives
Salary Range₦100,000 - ₦150,000/month
Duties:

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail, or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Place or cancel orders
Answer questions about warranties or terms of sale
Act as the company gatekeeper
Suggest solutions when a product malfunctions
Handle product recalls
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Compile reports on overall customer satisfaction
Read from scripts
Handle changes in policies or renewals
Requirements:

Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred

Method of Application
Interested and qualified candidates should forward their CV to: recruitments@tophedgegroup.com.ng using the position as subject of email.

Reporting from Kogi, since Yahaya Bello gave the directives, they have been collecting it. Nigeria has many presidents

AfahaAbia:
Don't blame him. Mine is worse! I earn 400+ net salary every month but it's still not enough for me. I am not married.

What do you use the money for?

Congratulations to Chelsea
First premier league club to score 2000 goals

ilwill:
Purebred Male South African Mastiff puppies available
Age: 11 weeks+
Price: #170,000
Location: Lagos

Contact for more details

Person never chop finish na dog he wan buy

Naijagoodman:
Sister, I've played all manner of football. Why did you ask?

Never mind

Naijagoodman:
This Mudryk is terrible

Have you ever played four a side football or monkey post soccer

Leicester city firing shot from all cylinders. Chelsea should look at stopping the shots

Fofoana used his hand to defend
Penalty VAR

Chelsea under pressure

Renman:
Are you an Olosho You look like one in your pic, that's why I'm asking...

Orunmila fire you

post=121657759:
Grills on fire most definitely.
We grill and watch soccer ⚽️

Help with a chill bear. Lei almost made it 2. Kepper Great save.

Lei 1 - Chelsea 1
Game on

Babanla offside.

post=121657320:
Stop babe.....
Stop that Coco......
No make people vex for you o, fine girl......

Aren't you supposed to be grilling something

sisisioge:
Ok....I only know a bit of Bariga and the bit is bad. If Sunny Ade can live there, it must be pretty safe.

The wife not him.

sammyonal:
It's like u don't like itself abi? U want Chelsea fans to descend on u, that club no get joy ooo.

I say it the way it is not giving a hot of whose arse is gored. Congratulations to Chelsea for getting JaoFelix

Chelsea is losing this match

sisisioge:
Worse....Iyan Oworo are of two parts. The part that links Gbagada and the one on your right. If you can do Gbagada instead, it's a lot safer and calmer. The oworo, Berger, iyana oworo,bariga, etc is a handful. One of my young colleagues used to get his wallets taken by those Oworo boys back in the days

it depends on the area in Bariag
Odunsi
Odo eran
Lawal street
Alhaji Alimi
Dendeke Martin
Oremeji
Back of Bolat close to King Sunny Ade's house
Adeboye Street and more are a lot safe even Ilaje
Igbogunu
LadyLake
Pedro

SimpleGuy001:
ahhh, canceled. I don't like anything cultist abeg, i value peace of mind

Move to Bariga

Yes but be careful about cultist

fabiano09:
70% of Nigerian families don’t even see 100k per month , don’t listen to clowns on Nairaland

How did you arrive at 70%? Have you been to all families pocket in Nigeria yo arrive at that?

remsonik:
OK clap your hands, spend wisely. He's thinking of building, buying land, car and properties, investing in business, giving children quality education yet if you don't manage your expenses you won't achieve anything.
Earn 300k and don't save anything out of it even the one who earns 150k will achieve more than you

Sense no go kill you

He should use condom and stop all these ranting

Rayban25:
First of all.....an opinion can be wrong.do you know that this respect peoples opinion is the major cause of degeneration in our society today? "Respect my opinion has become another way of deceiving oneself from dealing with reality.

Second of all shes not a man, and has no idea of what it is to raise 5 children with an income of 300k and none of them even said anything about the women contributing to the man so biko spare me all that.

Berrityga:
Show evidence that you spend 300k monthly don't come here to brag.

A family of 4
School fee two kids 65k per kid =130k
House rent monthly 10k=120k
Nepa post paid max 5k
DStv depending on the package
Filling gas 5k
Lawma 1500
Bag of Rice 35k
Fuel on a daily 3k =22k plus charges
Miscellaneous expenses 10k

saladinnoir:
This needs to be tested by other nairalanders. Nice initiative o.p

tests ke?